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Billy Patterson
Airline Reservationist
Summary
Highly experienced and customer-oriented Airline Reservationist with a proven track record of providing exceptional customer service to over 500 passengers daily. Possesses a comprehensive understanding of Sabre Red Workspace, Amadeus Wagner, and other GDS systems. Skilled in processing and confirming flight reservations, handling special requests, and resolving passenger inquiries and complaints efficiently.
Recognized for consistently exceeding performance expectations and contributing to high customer satisfaction ratings. Proficient in fare calculation and ticketing, PNR management, and assisting with flight cancellations and rebookings. Committed to providing a seamless and memorable travel experience for every passenger.
Education
Bachelor’s Degree in Tourism
January 2019
Skills
- Sabre Red Workspace
- Amadeus Wagner
- Galileo GDS
- Worldspan
- Fare Calculation and Ticketing
- Passenger Name Record (PNR) Management
Work Experience
Airline Reservationist
- Handled special requests, such as wheelchair assistance and unaccompanied minors.
- Upgraded passengers to higher fare classes when available.
- Assisted with flight cancellations and rebookings.
- Processed refunds and exchanges.
Airline Reservationist
- Provided excellent customer service to over 500 passengers per day via phone and email.
- Processed and confirmed flight reservations, including ticketing and seat assignments.
- Resolved passenger inquiries and complaints in a timely and professional manner.
- Maintained accurate and uptodate passenger records.
Accomplishments
- Improved reservation accuracy by 20% through the implementation of a new verification system.
- Reduced customer complaints by 15% by proactively resolving issues and providing exceptional support.
- Increased ticket sales revenue by 10% through effective upselling and crossselling techniques.
- Streamlined the checkin process by implementing new procedures, resulting in a 15% reduction in wait times.
- Trained and mentored new reservationists, contributing to their success and the overall team performance.
Awards
- Received the Excellent Customer Service Award for consistently exceeding customer satisfaction standards.
- Awarded the Top Performer of the Month award for superior sales and revenue generation.
- Recognized for achieving 100% accuracy rate in ticket issuance and passenger assistance.
- Received the Best Team Player Award for consistently collaborating effectively with colleagues.
Certificates
- IATA/UFTAA Foundation in Travel and Tourism
- IATA/UFTAA Travel Agent Diploma
- GDS Ticketing Endorsement
- Certified Airline Reservation Professional (CARP)
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How To Write Resume For Airline Reservationist
- Highlight your exceptional customer service skills and ability to provide a positive and memorable experience for passengers.
- Showcase your proficiency in Sabre Red Workspace, Amadeus Wagner, or other relevant GDS systems, as they are widely used in the airline industry.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on passenger satisfaction and efficiency.
- Obtain industry-recognized certifications, such as the Certified Passenger Service Agent (CPSA), to enhance your credibility and demonstrate your commitment to the profession.
- Demonstrate your adaptability and willingness to learn new systems and technologies, as the airline industry is constantly evolving.
Essential Experience Highlights for a Strong Airline Reservationist Resume
- Provided exceptional customer service to over 500 passengers daily via phone and email, ensuring their queries and requests were addressed promptly and efficiently.
- Processed and confirmed flight reservations, including ticketing and seat assignments, ensuring accurate and updated passenger records.
- Resolved passenger inquiries and complaints in a timely and professional manner, maintaining a positive and empathetic attitude throughout interactions.
- Handled special requests, such as wheelchair assistance, unaccompanied minors, and upgrades, going above and beyond to accommodate passenger needs.
- Assisted with flight cancellations and rebookings, providing clear and concise information to passengers and assisting them in making alternative arrangements.
- Processed refunds and exchanges, adhering to company policies and procedures to ensure timely and accurate transactions.
Frequently Asked Questions (FAQ’s) For Airline Reservationist
What are the primary responsibilities of an Airline Reservationist?
An Airline Reservationist is responsible for providing excellent customer service, processing and confirming flight reservations, resolving passenger inquiries and complaints, handling special requests, assisting with flight cancellations and rebookings, and maintaining accurate passenger records.
What are the essential skills required to be a successful Airline Reservationist?
Essential skills for an Airline Reservationist include strong communication and interpersonal skills, proficiency in GDS systems, attention to detail, problem-solving abilities, and a commitment to providing exceptional customer service.
What are the career prospects for an Airline Reservationist?
With experience and additional training, Airline Reservationists can advance to roles such as Supervisor, Team Lead, or Manager within the airline industry. They may also transition to related roles in the travel and tourism sector.
What is the average salary for an Airline Reservationist?
The average salary for an Airline Reservationist varies depending on experience, location, and company. According to Salary.com, the average annual salary for an Airline Reservationist in the United States is around $45,000.
What are the challenges faced by Airline Reservationists?
Airline Reservationists may face challenges such as dealing with demanding customers, handling complex reservations, working irregular hours, and staying updated with industry regulations.
What are the benefits of working as an Airline Reservationist?
Benefits of working as an Airline Reservationist include job security, travel opportunities, opportunities for career advancement, and the chance to make a positive impact on the travel experience of others.