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Lloyd Kelly
Ambulance Operations Supervisor
Summary
Highly experienced Ambulance Operations Supervisor with 10+ years in the emergency medical services (EMS) field. Proven ability to lead and manage ambulance operations, develop and implement policies and procedures, and ensure compliance with all applicable regulations. Expertise in patient assessment, trauma management, and emergency medical procedures. A strong track record of reducing ambulance response times, improving patient outcomes, and enhancing the overall quality of ambulance services.
Education
Bachelor’s degree in Emergency Medical Services
November 2017
Skills
- Patient Assessment
- Trauma Management
- Emergency Medical Services (EMS) Protocols
- CPR and First Aid
- IV Therapy
- Medication Administration
Work Experience
Ambulance Operations Supervisor
- Established and maintained relationships with law enforcement, fire departments, and other emergency services to ensure seamless inter-agency cooperation.
- Evaluated performance metrics and identified areas for improvement in patient outcomes, operational efficiency, and staff development.
- Managed a budget of $1 million, ensuring responsible allocation of funds and compliance with regulatory requirements.
- Participated in community outreach programs to promote public health and safety awareness.
Ambulance Operations Supervisor
- Managed a team of 35 EMTs and paramedics, providing oversight for daily operations and emergency response protocols.
- Developed and implemented training programs to enhance team skills and knowledge in patient care, trauma management, and disaster response.
- Utilized advanced communication systems and GPS tracking technology to coordinate ambulance dispatch and ensure efficient patient transport.
- Collaborated with local hospitals and medical facilities to streamline patient transfer processes and improve continuity of care.
Accomplishments
- Developed and implemented a comprehensive ambulance dispatch and response protocol, reducing ambulance response times by 12% and improving patient outcomes.
- Led a team in developing and implementing a quality assurance program for ambulance services, resulting in a 15% reduction in preventable adverse events.
- Established a mentorship program for new ambulance operations supervisors, providing guidance and support to enhance their performance.
- Developed a training program for ambulance personnel on advanced medical procedures, resulting in improved patient care and reduced need for hospital transport.
- Successfully negotiated a new contract with a major health insurer, securing increased reimbursement rates for ambulance services and improving financial stability.
Awards
- Recipient of the National Association of EMS Managers (NAEMSP) Excellence in Ambulance Operations Leadership Award for exceptional leadership and contributions to the field.
- Recognized by the American Ambulance Association (AAA) for outstanding performance in ambulance operations management, including efficient resource allocation and improved patient care.
- Awarded the EMS Leadership Institutes Outstanding Ambulance Operations Manager of the Year for innovative approaches to ambulance service delivery.
- Received the State EMS Associations Award of Distinction for contributions to the development and implementation of statewide ambulance standards.
Certificates
- National Registry of Emergency Medical Technicians (NREMT)
- Paramedic Certification
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
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How To Write Resume For Ambulance Operations Supervisor
- Highlight your leadership and management skills, including your ability to motivate and develop your team.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Showcase your knowledge of EMS protocols, regulations, and best practices.
- Emphasize your commitment to patient care and improving the quality of ambulance services.
- Consider obtaining additional certifications, such as Certified Ambulance Operations Supervisor (CAOS).
Essential Experience Highlights for a Strong Ambulance Operations Supervisor Resume
- Lead and supervise a team of ambulance operations personnel, including paramedics, EMTs, and dispatchers.
- Develop and implement ambulance dispatch and response protocols, ensuring efficient and timely response to emergency calls.
- Establish and maintain quality assurance programs to monitor and improve the quality of ambulance services.
- Provide mentorship and training to new ambulance operations supervisors and ambulance personnel.
- Negotiate contracts with health insurers and other stakeholders to secure funding and ensure financial stability.
- Collaborate with other emergency response agencies to ensure seamless interagency cooperation.
- Stay abreast of industry best practices and technological advancements in ambulance operations.
Frequently Asked Questions (FAQ’s) For Ambulance Operations Supervisor
What are the key responsibilities of an Ambulance Operations Supervisor?
An Ambulance Operations Supervisor is responsible for leading and managing ambulance operations, developing and implementing policies and procedures, ensuring compliance with regulations, and providing mentorship and training to ambulance personnel.
What are the qualifications for becoming an Ambulance Operations Supervisor?
Typically, an Ambulance Operations Supervisor requires a bachelor’s degree in Emergency Medical Services or a related field, along with several years of experience in EMS. Additional certifications, such as CAOS, are also beneficial.
What are the career prospects for an Ambulance Operations Supervisor?
With experience, an Ambulance Operations Supervisor can advance to roles such as EMS Manager, EMS Director, or even Chief Operating Officer of an ambulance service.
How can I improve my chances of getting hired as an Ambulance Operations Supervisor?
To improve your chances of getting hired, highlight your leadership and management skills, quantify your accomplishments, showcase your knowledge of EMS, and obtain additional certifications.
What are the challenges of being an Ambulance Operations Supervisor?
Challenges include managing a team of personnel, ensuring compliance with regulations, staying abreast of industry advancements, and dealing with the demanding and often stressful nature of emergency medical services.
What is the salary range for an Ambulance Operations Supervisor?
The salary range varies depending on experience, location, and employer, but according to Salary.com, the average salary for an Ambulance Operations Supervisor in the United States is around $75,000 per year.