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Marcus Arnold
Arch Support Technician
Summary
Highly skilled and experienced Arch Support Technician with a proven track record of successfully resolving 95% of customer support requests within the first point of contact, exceeding industry standards. Demonstrated expertise in developing and implementing knowledge management systems, collaborating with engineering teams to identify and resolve software issues, and consistently receiving top customer satisfaction ratings. Proficient in archiving and retrieval of medical records, creation and maintenance of patient charts, HIPAA compliance and security measures, medical terminology and disease coding, data entry and management, and record scanning and imaging.
Education
Associate’s Degree in Health Information Management
July 2018
Skills
- Archiving and Retrieval of Medical Records
- Creation and Maintenance of Patient Charts
- HIPAA Compliance and Security Measures
- Medical Terminology and Disease Coding
- Data Entry and Management
- Record Scanning and Imaging
Work Experience
Arch Support Technician
- Troubleshooted and resolved software and hardware problems with architectural systems
- Assisted in the development and implementation of architectural design standards
- Collaborated with architects and engineers to ensure compliance with architectural specifications
- Managed and coordinated the installation of architectural systems and equipment
Arch Support Technician
- Assessed and diagnosed hardware and software issues related to architectural platforms and systems
- Provided technical support to architects and engineers using various architectural software applications
- Installed, configured, and maintained architectural CAD software and related peripherals
- Created and maintained documentation for architectural systems and processes
Accomplishments
- Successfully resolved 95% of customer support requests within the first point of contact, exceeding industry standards.
- Developed and implemented a new knowledge management system, reducing resolution time for common issues by 25%.
- Collaborated with the engineering team to identify and resolve issues in arch support software, improving system uptime by 15%.
- Consistently received top customer satisfaction ratings for providing exceptional support and resolving issues efficiently.
- Trained and mentored new support technicians, ensuring a high level of technical expertise within the team.
Certificates
- Certified Electronic Health Records Specialist (CEHRS)
- Certified Medical Assistant (CMA)
- Registered Health Information Technician (RHIT)
- Certified Clinical Documentation Improvement Specialist (CDIS)
Languages
- English
- French
- German
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How To Write Resume For Arch Support Technician
- Highlight your customer service skills and ability to resolve issues quickly and efficiently.
- Showcase your knowledge of medical terminology and disease coding systems.
- Emphasize your experience with HIPAA compliance and security measures.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully before submitting it.
Essential Experience Highlights for a Strong Arch Support Technician Resume
- Provide exceptional technical support to customers, resolving issues efficiently and effectively
- Archive and retrieve medical records in a timely and accurate manner
- Create and maintain patient charts according to established guidelines
- Ensure compliance with HIPAA regulations and security measures
- Utilize medical terminology and disease coding systems to process and manage patient data
- Enter and manage data accurately and efficiently
- Scan and image medical records to create digital archives
Frequently Asked Questions (FAQ’s) For Arch Support Technician
What skills are required to be an Arch Support Technician?
Arch Support Technicians should have strong customer service skills, as well as a good understanding of medical terminology and disease coding systems. They should also be proficient in data entry and management, and have experience with HIPAA compliance and security measures.
What is the job outlook for Arch Support Technicians?
The job outlook for Arch Support Technicians is expected to grow faster than average in the coming years, as the demand for healthcare services continues to increase.
What are the career advancement opportunities for Arch Support Technicians?
Arch Support Technicians can advance their careers by becoming certified in medical coding or health information management, or by moving into management positions.
What is the average salary for an Arch Support Technician?
The average salary for an Arch Support Technician is around $45,000 per year.
What are the benefits of working as an Arch Support Technician?
Working as an Arch Support Technician offers a number of benefits, including job security, opportunities for advancement, and the chance to make a difference in the lives of patients.