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Susan Phillips
Auto Travel Counselor
Summary
A highly motivated and results-oriented Auto Travel Counselor with over 5 years of experience in the travel industry. Possesses a proven ability to manage reservations efficiently, negotiate discounted rates, and provide personalized travel recommendations to clients. Strong customer service skills and a deep understanding of travel regulations and best practices.
Education
Bachelor’s Degree in Travel and Tourism
December 2017
Skills
- Reservation Management
- Itinerary Planning
- Customer Service
- Travel Insurance Sales
- Ticket Issuance
- Airfare Analysis
Work Experience
Auto Travel Counselor
- Assisted clients with special travel needs, such as wheelchair accessibility, visas, and pet accommodations.
- Developed strong relationships with travel suppliers to secure exclusive deals and enhance client experiences.
- Monitored industry trends and best practices to stay abreast of travel regulations and optimize client service.
- Provided excellent customer service, resolving inquiries promptly and resolving complaints effectively.
Auto Travel Counselor
- Managed reservations for over 500+ clients per month, ensuring timely and accurate bookings.
- Negotiated discounted rates with airlines, hotels, and car rental companies, saving clients up to 30% on travel expenses.
- Provided personalized travel recommendations based on client preferences and budget, increasing customer satisfaction and repeat bookings.
- Utilized industryleading travel booking systems to efficiently process reservations and manage client accounts.
Accomplishments
- Increased client satisfaction scores by 15% through personalized travel recommendations and tailored vacation packages
- Streamlined travel booking processes by implementing a new software system, reducing booking times by 20%
- Developed and implemented a training program for new ATC counselors, ensuring a high standard of service
- Improved customer retention by 10% through proactive outreach and personalized followup
- Analyzed travel trends and customer feedback to create targeted marketing campaigns, resulting in a 12% increase in bookings
Awards
- ATC Service Excellence Award for consistently exceeding customer expectations
- ATC Top Performer Award for achieving the highest sales volume in my region
- ATC Employee of the Quarter Award for providing exceptional customer service and going above and beyond
- Recognized for outstanding sales performance, earning a Platinum Sales Award
Certificates
- Certified Travel Agent (CTA)
- Certified Travel Counselor (CTC)
- Cruise Lines International Association (CLIA)
- International Air Transport Association (IATA)
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How To Write Resume For Auto Travel Counselor
- Highlight your reservation management skills and experience in handling high-volume reservations.
- Showcase your negotiation skills and ability to secure discounted rates for clients.
- Emphasize your customer service skills and ability to build strong relationships with clients.
- Demonstrate your knowledge of travel regulations and best practices, and your commitment to providing excellent service.
Essential Experience Highlights for a Strong Auto Travel Counselor Resume
- Managed reservations for over 500+ clients per month, ensuring timely and accurate bookings.
- Negotiated discounted rates with airlines, hotels, and car rental companies, saving clients up to 30% on travel expenses.
- Provided personalized travel recommendations based on client preferences and budget, increasing customer satisfaction and repeat bookings.
- Utilized industryleading travel booking systems to efficiently process reservations and manage client accounts.
- Assisted clients with special travel needs, such as wheelchair accessibility, visas, and pet accommodations.
- Developed strong relationships with travel suppliers to secure exclusive deals and enhance client experiences.
- Monitored industry trends and best practices to stay abreast of travel regulations and optimize client service.
Frequently Asked Questions (FAQ’s) For Auto Travel Counselor
What is an Auto Travel Counselor?
An Auto Travel Counselor is a professional who assists travelers with planning and booking their trips. They can help with a variety of tasks, such as finding the best flights, hotels, and rental cars, as well as providing advice on destinations and activities.
What are the qualifications for becoming an Auto Travel Counselor?
Most Auto Travel Counselors have a bachelor’s degree in travel and tourism or a related field. They must also have strong customer service skills and be able to work independently.
What are the job responsibilities of an Auto Travel Counselor?
Auto Travel Counselors typically have the following job responsibilities: managing reservations, negotiating rates, providing travel recommendations, assisting with special needs, developing relationships with travel suppliers, and monitoring industry trends.
What are the benefits of using an Auto Travel Counselor?
There are many benefits to using an Auto Travel Counselor, including: personalized service, access to exclusive deals, time savings, and peace of mind.
How do I become an Auto Travel Counselor?
To become an Auto Travel Counselor, you can follow these steps: earn a bachelor’s degree, gain experience in the travel industry, develop strong customer service skills, and obtain certification (optional).
What is the average salary for an Auto Travel Counselor?
The average salary for an Auto Travel Counselor is around $45,000 per year.
What are the career opportunities for Auto Travel Counselors?
Auto Travel Counselors can advance their careers by becoming travel agents, tour operators, or travel managers.
What are the challenges of being an Auto Travel Counselor?
Some of the challenges of being an Auto Travel Counselor include: dealing with demanding clients, working long hours, and staying up-to-date on industry trends.