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Joey Thompson
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
Summary
A highly accomplished and results-oriented Automatic Data Processing Customer Liaison (ADP Customer Liaison) with a proven track record of success in the Human Resources (HR) and payroll industry. Possesses a deep understanding of ADP Workforce Now, ADP Time & Attendance, ADP Payroll, ADP Benefits, and ADP Analytics. Proven ability to provide exceptional customer service and resolve complex client issues effectively. Expertise in consulting and advising clients on best practices and legal compliance. Demonstrated experience in onboarding new clients, conducting client audits, and developing tailored training programs.
Throughout my career, I have consistently exceeded expectations in delivering seamless payroll and HR solutions to clients. My commitment to customer satisfaction, attention to detail, and ability to build strong relationships have resulted in high client retention and positive feedback. I am confident in my ability to leverage my skills and experience to make a significant contribution to your organization.
Education
Bachelor’s Degree
January 2015
Skills
- Customer Service
- ADP Workforce Now
- ADP Time & Attendance
- ADP Payroll
- ADP Benefits
- ADP Analytics
Work Experience
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Managed complex client escalations, escalating to management as needed to ensure timely resolution and client satisfaction.
- Conducted regular client audits to assess software utilization, compliance, and potential efficiency improvements.
- Leveraged industry knowledge and expertise to provide consulting services to clients, advising them on best practices and legal compliance.
- Partnered with sales and account management teams to generate new leads and expand ADPs client base.
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Facilitated the onboarding process for over 100 new clients, ensuring a smooth transition to ADPs payroll and HR services.
- Developed and implemented customized training programs for clients, empowering them to effectively utilize ADPs solutions.
- Provided proactive support to clients, addressing and resolving technical issues and answering inquiries promptly and efficiently.
- Collaborated with clients to identify and implement tailored solutions that met their specific payroll, HR, and compliance needs.
Accomplishments
- Successfully resolved 30% more customer inquiries than expected, consistently exceeding service level agreements.
- Developed and implemented a new customer onboarding process that reduced onboarding time by 25%.
- Established a strong working relationship with key clients, resulting in numerous referrals and increased business revenue.
- Utilized deep understanding of ADP payroll and HR products to provide expert guidance to customers.
- Consistently provided exceptional support via phone, email, and chat, ensuring customer satisfaction.
Awards
- ADP Customer Liaison of the Year, Q4 2022
- Excellence in Customer Service Award, 2022
- Top Performer in Customer Satisfaction, 2021
Certificates
- ADP Workforce Now Certified Implementation Specialist
- ADP Time & Attendance Certified Implementation Specialist
- ADP Payroll Certified Implementation Specialist
- ADP Benefits Certified Implementation Specialist
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How To Write Resume For Automatic Data Processing Customer Liaison (ADP Customer Liaison)
Highlight your customer service skills.
ADP Customer Liaisons are responsible for providing excellent customer service to clients. Make sure to highlight your experience in this area on your resume.Demonstrate your knowledge of ADP products and services.
ADP Customer Liaisons need to have a thorough understanding of ADP’s products and services. List the ADP products and services you are familiar with on your resume.Quantify your accomplishments.
When possible, quantify your accomplishments on your resume. This will help employers see the impact of your work.Tailor your resume to the specific job you are applying for.
Take the time to tailor your resume to each job you apply for. This will show employers that you are genuinely interested in the position.
Essential Experience Highlights for a Strong Automatic Data Processing Customer Liaison (ADP Customer Liaison) Resume
- Onboarded new clients, ensuring a smooth transition to ADP’s payroll and HR services.
- Developed and implemented customized training programs for clients, empowering them to utilize ADP’s solutions effectively.
- Provided proactive support to clients, promptly and efficiently addressing and resolving technical issues and answering inquiries.
- Collaborated with clients to identify and implement tailored solutions that met their specific payroll, HR, and compliance needs.
- Managed complex client escalations, escalating to management as needed to ensure timely resolution and client satisfaction.
- Conducted regular client audits to assess software utilization, compliance, and potential efficiency improvements.
- Leveraged industry knowledge and expertise to provide consulting services to clients, advising them on best practices and legal compliance.
Frequently Asked Questions (FAQ’s) For Automatic Data Processing Customer Liaison (ADP Customer Liaison)
What is an ADP Customer Liaison?
An ADP Customer Liaison is responsible for providing support to ADP clients. They work closely with clients to ensure that they are using ADP’s products and services effectively. ADP Customer Liaisons also help clients resolve any issues they may have.
What are the key skills required for an ADP Customer Liaison?
The key skills required for an ADP Customer Liaison include excellent customer service skills, a strong understanding of ADP’s products and services, and the ability to resolve issues quickly and efficiently.
What is the career path for an ADP Customer Liaison?
The career path for an ADP Customer Liaison can vary depending on the individual’s experience and skills. Some ADP Customer Liaisons advance to management positions, while others move into other roles within the company.
What is the salary range for an ADP Customer Liaison?
The salary range for an ADP Customer Liaison can vary depending on the individual’s experience, skills, and location. According to Salary.com, the average salary for an ADP Customer Liaison is $55,000.
What are the benefits of working as an ADP Customer Liaison?
The benefits of working as an ADP Customer Liaison include a competitive salary, excellent benefits, and the opportunity to work with a variety of clients.
How can I apply for an ADP Customer Liaison position?
You can apply for an ADP Customer Liaison position by visiting the ADP website.