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Ranger Harrison
Body Shop Supervisor
Summary
Highly skilled Body Shop Supervisor with 5+ years of experience managing teams of technicians, implementing process improvements, and ensuring customer satisfaction. Proven ability to lead, motivate, and develop teams while adhering to industry standards and regulations. Expertise in paintless dent repair, welding and fabrication, color matching, damage estimation, and customer service. Committed to delivering high-quality repairs and maintaining a safe and productive work environment.
Education
Associate’s Degree in Automotive Collision Repair
October 2016
Skills
- Paintless Dent Repair
- Welding and Fabrication
- Color Matching and Mixing
- Damage Estimation
- Customer Service
- Team Leadership
Work Experience
Body Shop Supervisor
- Collaborated with insurance companies to process claims and estimate repair costs.
- Supervised the use of specialized equipment, including paint booths, welding machines, and diagnostic tools.
- Adhered to industry standards and regulations, including safety protocols and environmental guidelines.
- Provided guidance and training to technicians on new techniques and materials.
Body Shop Supervisor
- Managed a team of 10+ body shop technicians, overseeing all aspects of repairs and maintenance.
- Implemented new processes and procedures to improve efficiency and quality of repairs by 15%.
- Established and maintained relationships with parts suppliers, ensuring timely delivery of materials.
- Consistently met or exceeded customer satisfaction ratings, maintaining a 95% customer approval rate.
Accomplishments
- Led a team of technicians to a 25% reduction in body repair cycle time through the implementation of lean manufacturing principles.
- Developed and implemented a training program that resulted in a 15% increase in technician productivity.
- Collaborated with vendors to secure discounted rates on materials, reducing overall repair costs by 10%.
- Utilized lean tools to improve workflow, resulting in a 20% increase in shop capacity without additional resources.
- Implemented a quality control process that reduced repair rework by 30%.
Awards
- Received the Body Shop Excellence Award for outstanding performance in customer satisfaction and operational efficiency.
- Recognized as a Certified Body Shop Supervisor by the National Institute for Automotive Service Excellence (ASE).
- Awarded the Regional Body Shop Supervisor of the Year title for consistently exceeding repair quality and customer service standards.
- Received a Safety Excellence Award for maintaining a workplace that consistently meets or exceeds industry safety standards.
Certificates
- I-CAR Gold Class Certification
- ASE Master Automobile Technician Certification
- OEM Collision Repair Certification
- Certified Automotive Paint Technician (CAPT)
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How To Write Resume For Body Shop Supervisor
- Highlight your leadership and management skills, emphasizing your ability to motivate and develop teams.
- Showcase your technical expertise in paintless dent repair, welding and fabrication, color matching, and damage estimation.
- Quantify your accomplishments with specific metrics, such as improvements in efficiency or customer satisfaction ratings.
- Emphasize your commitment to safety and compliance with industry standards and regulations.
Essential Experience Highlights for a Strong Body Shop Supervisor Resume
- Managed a team of 10+ body shop technicians, overseeing all aspects of repairs and maintenance.
- Implemented new processes and procedures to improve efficiency and quality of repairs by 15%.
- Established and maintained relationships with parts suppliers, ensuring timely delivery of materials.
- Consistently met or exceeded customer satisfaction ratings, maintaining a 95% customer approval rate.
- Collaborated with insurance companies to process claims and estimate repair costs.
- Supervised the use of specialized equipment, including paint booths, welding machines, and diagnostic tools.
- Adhered to industry standards and regulations, including safety protocols and environmental guidelines.
Frequently Asked Questions (FAQ’s) For Body Shop Supervisor
What are the key skills and qualifications required to be a Body Shop Supervisor?
The key skills and qualifications include: Paintless Dent Repair, Welding and Fabrication, Color Matching and Mixing, Damage Estimation, Customer Service, Team Leadership, and Adherence to Industry Standards.
What are the primary responsibilities of a Body Shop Supervisor?
The primary responsibilities include: Managing a team of body shop technicians, Implementing process improvements, Establishing relationships with parts suppliers, Ensuring customer satisfaction, Collaborating with insurance companies, Supervising the use of specialized equipment, and Adhering to industry standards.
What are the top companies that hire Body Shop Supervisors?
Some of the top companies that hire Body Shop Supervisors include Tesla, Honda, and Toyota.
What is the average salary for a Body Shop Supervisor?
The average salary for a Body Shop Supervisor in the United States is around $65,000 per year.
What are the career advancement opportunities for a Body Shop Supervisor?
Career advancement opportunities for a Body Shop Supervisor include: Shop Manager, Service Manager, Collision Center Manager, and Regional Manager.
What are the essential soft skills for a Body Shop Supervisor?
Essential soft skills for a Body Shop Supervisor include: Communication, Teamwork, Problem-Solving, Time Management, and Customer Service.
What certifications are beneficial for a Body Shop Supervisor?
Beneficial certifications for a Body Shop Supervisor include: I-CAR Gold Class, ASE Master Technician, and OEM certifications.