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Harlan Lee
Bridge Toll Collector
Summary
Highly experienced and skilled Bridge Toll Collector with a proven track record of processing 1000 transactions per hour while maintaining accuracy and efficiency. Demonstrated proficiency in using advanced toll collection systems, including EZPass and RFID tags, to expedite traffic flow. In-depth knowledge of toll regulations and policies, ensuring compliance and revenue protection. Excellent communication and customer service skills, resolving inquiries and complaints promptly and effectively. Reconciled daily transactions and cash handling with meticulous attention to detail. Performed regular maintenance and upkeep of toll equipment, ensuring optimal functionality. Collaborated effectively with law enforcement and emergency responders during incidents, maintaining situational awareness and public safety.
Education
Associate’s Degree
February 2019
Skills
- Customer Service
- Cash Handling
- Transaction Processing
- Attention to Detail
- Problem Solving
- Teamwork
Work Experience
Bridge Toll Collector
- Provided excellent customer service, resolving inquiries and complaints promptly and effectively.
- Reconciled daily transactions and cash handling, ensuring financial accuracy.
- Performed regular maintenance and upkeep of toll equipment, ensuring optimal functionality.
- Collaborated with law enforcement and emergency responders during incidents, maintaining situational awareness and public safety.
Bridge Toll Collector
- Processed an average of 1000 transactions per hour, maintaining accuracy and efficiency.
- Utilized advanced toll collection systems, including EZPass and RFID tags, to expedite traffic flow.
- Enforced toll regulations and policies, ensuring compliance and revenue protection.
- Monitored traffic patterns to identify potential congestion and implement traffic management strategies.
Accomplishments
- Processed over 5,000 toll transactions daily with 99.9% accuracy.
- Developed and implemented a new cash handling procedure that reduced cash shortages by 25%.
- Trained and mentored new toll collectors, ensuring they met performance standards.
- Identified and resolved technical issues with toll collection equipment, minimizing downtime.
- Provided excellent customer service, resolving issues and providing assistance promptly.
Certificates
- Toll Collector Certification
- Transportation Security Administration (TSA) Certification
- First Aid and CPR Certification
- Emergency Response Certification
Languages
- English
- French
- German
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How To Write Resume For Bridge Toll Collector
- Highlight your customer service skills and ability to handle high-volume transactions with accuracy and efficiency.
- Emphasize your proficiency in using advanced toll collection systems, such as EZPass and RFID tags.
- Showcase your knowledge of toll regulations and policies, and your commitment to compliance and revenue protection.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully for any errors in grammar, spelling, or punctuation.
Essential Experience Highlights for a Strong Bridge Toll Collector Resume
- Processed an average of 1000 transactions per hour, maintaining accuracy and efficiency.
- Utilized advanced toll collection systems, including EZPass and RFID tags, to expedite traffic flow.
- Enforced toll regulations and policies, ensuring compliance and revenue protection.
- Monitored traffic patterns to identify potential congestion and implement traffic management strategies.
- Provided excellent customer service, resolving inquiries and complaints promptly and effectively.
- Reconciled daily transactions and cash handling, ensuring financial accuracy.
- Performed regular maintenance and upkeep of toll equipment, ensuring optimal functionality.
Frequently Asked Questions (FAQ’s) For Bridge Toll Collector
What are the primary responsibilities of a Bridge Toll Collector?
The primary responsibilities of a Bridge Toll Collector include processing transactions, enforcing toll regulations, monitoring traffic patterns, providing customer service, reconciling transactions, and maintaining toll equipment.
What skills are essential for success as a Bridge Toll Collector?
Essential skills for success as a Bridge Toll Collector include customer service, cash handling, transaction processing, attention to detail, problem-solving, teamwork, and a strong work ethic.
What is the average salary for a Bridge Toll Collector?
The average salary for a Bridge Toll Collector varies depending on location, experience, and employer. According to Salary.com, the average salary range for Bridge Toll Collectors in the United States is between $35,000 and $55,000 per year.
What are the career advancement opportunities for a Bridge Toll Collector?
Career advancement opportunities for a Bridge Toll Collector may include becoming a Toll Supervisor, Toll Manager, or Toll Operations Manager. With additional education and experience, Toll Collectors may also transition into related fields such as transportation planning, traffic management, or public administration.
What is the job outlook for Bridge Toll Collectors?
The job outlook for Bridge Toll Collectors is expected to grow slightly over the next few years. The increasing use of electronic toll collection systems, such as EZPass, may result in a decrease in the number of manual toll collectors needed.
What are the benefits of working as a Bridge Toll Collector?
Benefits of working as a Bridge Toll Collector may include a steady income, opportunities for overtime pay, and job security. Toll Collectors also typically receive benefits such as health insurance, paid time off, and retirement plans.
What is the work environment like for a Bridge Toll Collector?
Bridge Toll Collectors typically work in outdoor environments, often in all types of weather conditions. They may be exposed to noise, dust, and fumes from vehicles. Toll Collectors must be able to stand for long periods of time and lift heavy objects.