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Wendell Howard
Caddy/Caddie Supervisor
Summary
Highly motivated and results-oriented Caddy/Caddie Supervisor with 10+ years of experience in the golf industry. Proven ability to efficiently schedule and coordinate caddies, streamline operations, provide exceptional customer service, and foster a positive work environment. Adept at utilizing digital tools and implementing training programs to enhance productivity and deliver optimal golf experiences for club members and guests.
Education
Bachelor of Science in Recreation and Leisure Studies
August 2017
Skills
- Golf Course Knowledge
- Customer Service
- Leadership
- Team Management
- Problem Solving
- Organization
Work Experience
Caddy/Caddie Supervisor
- Skillfully resolved customer inquiries and complaints promptly and professionally, ensuring satisfaction and building lasting relationships.
- Effectively managed caddy stand inventory, ensuring proper storage, cleanliness, and timely replenishment of supplies.
- Proactively monitored caddy performance and provided constructive feedback to improve service quality and customer satisfaction.
- Collaborated with course marshals to maintain pace of play, prevent disruptions, and promote a safe and enjoyable golfing environment.
Caddy/Caddie Supervisor
- Efficiently scheduled and coordinated 10+ caddies, ensuring optimal coverage and topnotch customer service on a daily basis.
- Streamlined Caddy operations by implementing a digital scheduling system, reducing manual errors and increasing productivity by 15%.
- Developed and executed comprehensive training programs for new and existing caddies, resulting in improved knowledge retention and enhanced customer experiences.
- Established and maintained strong relationships with golf course management and club members, fostering a positive and collaborative environment.
Accomplishments
- Increased caddie utilization by 25% through implementing a new scheduling and dispatch system
- Reduced caddy turnover rate by 15% by creating and implementing a comprehensive training program
- Improved golfer satisfaction by 10% through enhancing caddy etiquette and course knowledge standards
- Developed and executed a successful marketing campaign that resulted in a 15% increase in caddie bookings
- Established and maintained strong relationships with key golf industry partners to ensure seamless operations
Awards
- Caddie Manager of the Year, [Year]
- Excellence in Customer Service Award, [Year]
- TopRated Caddie Supervisor, [Year]
- PGA Master Professional Certification
Certificates
- Certified Golf Course Superintendent (CGCS)
- Certified Golf Course Manager (CGCM)
- National Golf Course Owners Association (NGCOA) Certificate
- Certified First Responder (CFR)
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How To Write Resume For Caddy/Caddie Supervisor
- Highlight your golf course knowledge and passion for the game.
- Quantify your accomplishments whenever possible, using specific metrics.
- Showcase your leadership and team management skills.
- Emphasize your customer service orientation and ability to build relationships.
- Proofread your resume carefully for any errors.
Essential Experience Highlights for a Strong Caddy/Caddie Supervisor Resume
- Effectively scheduled and supervised a team of 10+ caddies to ensure optimal course coverage and seamless customer service
- Streamlined Caddy operations by implementing a digital scheduling system, reducing manual errors and increasing productivity by 15%
- Developed and executed comprehensive training programs for new and existing caddies, resulting in improved knowledge retention and enhanced customer experiences
- Established and maintained strong relationships with golf course management and club members, fostering a positive and collaborative environment
- Skillfully resolved customer inquiries and complaints promptly and professionally, ensuring satisfaction and building lasting relationships
- Effectively managed caddy stand inventory, ensuring proper storage, cleanliness, and timely replenishment of supplies
- Proactively monitored caddy performance and provided constructive feedback to improve service quality and customer satisfaction
Frequently Asked Questions (FAQ’s) For Caddy/Caddie Supervisor
What are the key qualities of a successful Caddy/Caddie Supervisor?
The key qualities of a successful Caddy/Caddie Supervisor include strong golf course knowledge, exceptional customer service skills, leadership and team management abilities, problem-solving skills, and organizational skills
What are the primary responsibilities of a Caddy/Caddie Supervisor?
The primary responsibilities of a Caddy/Caddie Supervisor include scheduling and coordinating caddies, streamlining operations, providing training and development, maintaining relationships with golf course management and club members, resolving customer inquiries, managing inventory, and monitoring caddy performance
What is the career path for a Caddy/Caddie Supervisor?
The career path for a Caddy/Caddie Supervisor can lead to roles such as Golf Operations Manager, Assistant Golf Professional, or Head Golf Professional
What are the educational requirements for a Caddy/Caddie Supervisor?
The educational requirements for a Caddy/Caddie Supervisor typically include a high school diploma or equivalent, although some employers may prefer candidates with a college degree in a related field, such as Recreation and Leisure Studies or Business Management
What are the salary expectations for a Caddy/Caddie Supervisor?
The salary expectations for a Caddy/Caddie Supervisor can vary depending on experience, location, and the size of the golf course or club. According to Indeed, the average salary for a Caddy/Caddie Supervisor in the United States is approximately $50,000 per year
What are the benefits of working as a Caddy/Caddie Supervisor?
The benefits of working as a Caddy/Caddie Supervisor can include a competitive salary, the opportunity to work in a fast-paced and challenging environment, and the chance to interact with people from all walks of life. Additionally, Caddy/Caddie Supervisors may receive benefits such as health insurance, paid time off, and access to golf course amenities