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Rick Barnes
Cashier Host/Hostess
Summary
Dedicated and experienced Cashier Host/Hostess with a proven track record of providing exceptional customer service within the fast-paced restaurant environment. Skilled in greeting and seating customers, processing payments, and ensuring their dining experience meets expectations. Committed to maintaining a clean and organized workspace while adhering to company policies and procedures. Eager to contribute my skills and enthusiasm to a customer-centric team.
Education
Associate’s Degree in Hospitality Management
May 2018
Skills
- Customer Service
- Communication Skills
- Teamwork
- Problem Solving
- Cash Handling
- Point-of-Sale (POS) Systems
Work Experience
Cashier Host/Hostess
- Maintained a clean and organized checkout area, ensuring a professional and welcoming environment.
- Coordinated with kitchen staff to ensure smooth order delivery and managed wait times effectively.
- Identified customer needs and provided recommendations or assistance, enhancing their dining experience.
- Upheld company policies and procedures, ensuring compliance and maintaining a positive work environment.
Cashier Host/Hostess
- Greeted and welcomed customers at the entrance of the restaurant, ensuring a positive first impression.
- Managed table assignments, seating customers efficiently and ensuring their needs were met.
- Collected and processed customer payments using POS systems, providing accurate and timely transactions.
- Assisted customers with placing orders and answered their inquiries, providing excellent customer service.
Accomplishments
- Successfully implemented a new seating system that reduced wait times by 25% and improved customer satisfaction.
- Developed and implemented a training program for new hosts and hostesses, resulting in a 15% reduction in training time.
- Effectively managed a team of 10 hosts and hostesses, ensuring smooth operations and high guest satisfaction.
- Collaborated with management to develop and implement a new reservation system, reducing wait times and increasing customer satisfaction.
- Successfully implemented a new seating layout that increased seating capacity by 10% without compromising guest comfort.
Awards
- Received Employee of the Month recognition for exceptional customer service and guest satisfaction ratings.
- Awarded Frontline Excellence Award for consistently exceeding expectations in guest relations.
- Recognized for Outstanding Performance in managing a highvolume dining room during peak hours.
- Received Hospitality Star Award for exceptional service and dedication to guest experience.
Certificates
- ServSafe Food Handler Certification
- First Aid and CPR Certification
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Essential Experience Highlights for a Strong Cashier Host/Hostess Resume
- Warm and friendly greeting of customers upon their arrival and ensuring positive first impression
- Efficiently managing table assignments, seating customers promptly and catering to their needs
- Accurate and timely processing of customer payments using POS systems
- Providing excellent customer service by assisting with order placement and addressing inquiries
- Maintaining a clean and organized checkout area, adhering to professional standards
- Coordinating with kitchen staff to ensure smooth order delivery and managing wait times effectively
- Identifying customer needs and offering recommendations or assistance to enhance their dining experience
Frequently Asked Questions (FAQ’s) For Cashier Host/Hostess
What are the key qualities of a successful Cashier Host/Hostess?
A successful Cashier Host/Hostess possesses a friendly and welcoming demeanor, excellent communication and problem-solving skills, and a strong attention to detail. They are also able to work efficiently under pressure and maintain a clean and organized work area.
What are the growth opportunities for a Cashier Host/Hostess?
With experience and dedication, a Cashier Host/Hostess can advance to roles such as Server, Bartender, or Manager. They may also pursue further education in hospitality management to enhance their career prospects.
What are the common challenges faced by Cashier Host/Hostesses?
Common challenges include dealing with demanding customers, managing wait times during peak hours, and ensuring the smooth operation of the front-of-house. Cashier Host/Hostesses must be able to handle these challenges with patience, professionalism, and a positive attitude.
What are the essential skills for a Cashier Host/Hostess?
Essential skills include customer service, communication, teamwork, problem-solving, cash handling, and proficiency in POS systems. Cashier Host/Hostesses should also be able to maintain a clean and organized work area and comply with company policies and procedures.
What is the average salary for a Cashier Host/Hostess?
The average salary for a Cashier Host/Hostess varies depending on location, experience, and employer. According to Indeed, the national average salary is approximately $12 per hour.
What is the job outlook for Cashier Host/Hostesses?
The job outlook for Cashier Host/Hostesses is expected to remain stable over the next few years. The increasing demand for dining out and the growth of the hospitality industry are driving the need for qualified Cashier Host/Hostesses.