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Bennie Sullivan
Centrex Radio Operator
Summary
Highly motivated Centrex Radio Operator with 5+ years of experience in telecommunications network management, radio frequency (RF) communication, and Centrex telephone system administration. Proven ability to provide exceptional customer service and support, troubleshoot and resolve technical issues, and ensure smooth and efficient communication operations.
Education
Associate of Applied Science in Telecommunications or similar
September 2018
Skills
- Telecommunications Network Management
- Radio Frequency (RF) Communication
- Centrex Telephone System Administration
- Customer Service and Support
- Call Center Operations
- Troubleshooting and Problem Resolution
Work Experience
Centrex Radio Operator
- Collaborated with other operators and supervisors to ensure smooth and efficient communication operations.
- Utilized computeraided dispatch (CAD) systems to locate and dispatch emergency services personnel.
- Conducted routine checks and maintenance on communication equipment, ensuring optimal performance.
- Monitored emergency broadcasts and activated response protocols as required.
Centrex Radio Operator
- Monitored and responded to incoming Centrex calls, ensuring timely and efficient call handling.
- Provided technical support to internal and external customers, resolving queries and troubleshooting issues.
- Operated radio equipment to establish and maintain communication channels, ensuring seamless communication.
- Maintained logs and records of all radio transmissions, ensuring compliance with regulatory requirements.
Accomplishments
- Streamlined emergency response by developing and implementing new operating procedures, reducing average response time by 25%.
- Developed a comprehensive training program for new radio operators, resulting in a 30% decrease in errors.
- Utilized advanced call screening techniques to prioritize and route incoming calls, improving customer satisfaction by 15%.
- Managed a complex radio communications network, ensuring seamless communication during multiple highpriority incidents.
- Implemented a centralized call logging system, enhancing data tracking and retrieval efficiency by 40%.
Awards
- Recognized as Employee of the Month for exceptional performance in handling a critical incident and maintaining composure under pressure.
- Awarded the Companys Safety Excellence Award for demonstrating outstanding commitment to safety procedures and protocols.
- Received a Commendation from the Police Department for providing invaluable assistance during a highprofile investigation.
- Recognized for outstanding performance in managing a highvolume call center, maintaining a 99% customer satisfaction rating.
Certificates
- Certified Centrex Administrator (CCA)
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Federal Communications Commission (FCC) Radiotelephone Operator License
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How To Write Resume For Centrex Radio Operator
- Highlight your technical skills and experience in telecommunications network management and radio frequency (RF) communication.
- Emphasize your ability to provide exceptional customer service and support, and your experience in troubleshooting and resolving technical issues.
- Demonstrate your knowledge of Centrex telephone system administration and your ability to maintain and manage communication systems.
- Include relevant certifications, such as the FCC General Radiotelephone Operator License or the Telecommunications Industry Association (TIA) Certified Telecommunications Network Specialist (CTNS).
Essential Experience Highlights for a Strong Centrex Radio Operator Resume
- Monitor and respond to incoming Centrex calls, ensuring timely and efficient call handling.
- Provide technical support to internal and external customers, resolving queries and troubleshooting issues.
- Operate radio equipment to establish and maintain communication channels, ensuring seamless communication.
- Maintain logs and records of all radio transmissions, ensuring compliance with regulatory requirements.
- Collaborate with other operators and supervisors to ensure smooth and efficient communication operations.
- Utilize computer-aided dispatch (CAD) systems to locate and dispatch emergency services personnel.
- Conduct routine checks and maintenance on communication equipment, ensuring optimal performance.
Frequently Asked Questions (FAQ’s) For Centrex Radio Operator
What is a Centrex Radio Operator?
A Centrex Radio Operator is responsible for monitoring and operating radio equipment to establish and maintain communication channels within an organization. They handle incoming Centrex calls, provide technical support, and collaborate with other operators to ensure smooth and efficient communication operations.
What are the key skills required for a Centrex Radio Operator?
Key skills for a Centrex Radio Operator include telecommunications network management, radio frequency (RF) communication, Centrex telephone system administration, customer service and support, call center operations, troubleshooting and problem resolution.
What is the job outlook for Centrex Radio Operators?
The job outlook for Centrex Radio Operators is expected to grow faster than average due to the increasing demand for reliable and efficient communication systems in various industries.
What is the average salary for a Centrex Radio Operator?
The average salary for a Centrex Radio Operator varies depending on experience, location, and employer. According to Indeed, the average annual salary for a Centrex Radio Operator in the United States is around $50,000.
What are the career advancement opportunities for Centrex Radio Operators?
With experience and additional training, Centrex Radio Operators can advance to roles such as Telecommunications Manager, Network Administrator, or IT Support Specialist.