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Stephen Gonzalez
Chargeback Specialist
Summary
Highly accomplished Chargeback Specialist with over 5 years of experience in chargeback lifecycle management, dispute resolution, fraud detection, regulatory compliance, and merchant relations. Proven ability to reduce chargebacks, increase efficiency, and recover lost revenue. Expertise in chargeback monitoring, data analysis, and policy development. Seeking a challenging role to leverage skills and contribute to a dynamic organization.
Education
Bachelors’s Degree
September 2018
Skills
- Chargeback Lifecycle Management
- Dispute Resolution
- Fraud Detection and Prevention
- Regulatory Compliance (Payment Card Industry Data Security Standard)
- Merchant and Issuer Relations Management
- Data Analysis and Reporting
Work Experience
Chargeback Specialist
- Established and maintained relationships with payment processors and fraud detection services to enhance chargeback detection and prevention.
- Utilized chargeback monitoring tools and software to identify and investigate suspicious transactions, reducing fraudulent chargebacks by 18%.
- Coordinated with internal departments such as customer service, legal, and finance to address chargeback inquiries and facilitate resolutions.
- Developed chargeback polices and procedures to ensure compliance with PCI DSS and Mastercard/Visa regulations.
Chargeback Specialist
- Analyzed chargeback data to identify patterns, trends, and root causes, leading to a 15% reduction in chargeback rate.
- Developed and implemented process improvements to streamline chargeback handling, resulting in a 20% increase in efficiency.
- Collaborated with merchants and acquiring banks to resolve chargeback disputes and negotiate settlements, recovering over $1 million in lost revenue.
- Educated merchants on chargeback prevention strategies, reducing their chargeback ratio by an average of 10%.
Accomplishments
- Successfully handled over 5,000 chargebacks annually, consistently meeting or exceeding all performance targets.
- Developed a comprehensive training program for chargeback specialists, resulting in a 15% increase in team efficiency.
- Collaborated with fraud teams to identify and mitigate emerging fraud trends, leading to a 10% reduction in fraudulent chargebacks.
- Implemented a streamlined chargeback dispute process, reducing processing time by 20% and improving customer satisfaction.
- Successfully integrated a new chargeback management system, resulting in a 12% increase in chargeback recovery.
Awards
- Chargeback Champion Silver Award Recognized as the top performer in the processing of chargebacks with a 98% success rate.
- Fraud Prevention Hero Award Acknowledged for developing and implementing a fraud detection system that reduced chargebacks by 25%.
- Chargeback Resolution Excellence Award Honored for resolving complex chargebacks with an average resolution time of less than 24 hours.
- Zero Chargeback Excellence Award Recognized for consistently maintaining a chargeback ratio below industry benchmarks.
Certificates
- Certified Chargeback Specialist (CCF)
- Chargeback Management Professional (CMP)
- Associate’s Degree in Business Administration
- Bachelor’s Degree in Business Administration
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How To Write Resume For Chargeback Specialist
- Highlight your ability to reduce chargebacks and increase efficiency.
- Quantify your accomplishments with specific metrics and results.
- Demonstrate your knowledge of chargeback regulations and industry best practices.
- Showcase your communication and interpersonal skills
Essential Experience Highlights for a Strong Chargeback Specialist Resume
- Managed chargeback lifecycle, including investigation, resolution, and reporting
- Analyzed chargeback data to identify patterns, trends, and root causes
- Developed and implemented process improvements to streamline chargeback handling
- Collaborated with merchants and acquiring banks to resolve chargeback disputes
- Educated merchants on chargeback prevention strategies
- Established and maintained relationships with payment processors and fraud detection services
- Coordinated with internal departments to address chargeback inquiries and facilitate resolutions
Frequently Asked Questions (FAQ’s) For Chargeback Specialist
What is the role of a Chargeback Specialist?
A Chargeback Specialist is responsible for managing chargeback disputes and recovering lost revenue for merchants.
What skills are required to be a Chargeback Specialist?
Chargeback Specialists typically need a combination of analytical, problem-solving, communication, and dispute resolution skills.
What is the career path for a Chargeback Specialist?
Chargeback Specialists can advance to roles such as Chargeback Manager, Fraud Analyst, or Risk Analyst.
What are the common challenges faced by Chargeback Specialists?
Chargeback Specialists often face challenges such as increasing chargeback rates, evolving fraud tactics, and regulatory changes.
How can I become a Chargeback Specialist?
To become a Chargeback Specialist, you typically need a bachelor’s degree in a related field, such as business or finance, and relevant experience in chargeback management or dispute resolution.
What are the benefits of working as a Chargeback Specialist?
Working as a Chargeback Specialist offers benefits such as job security, career growth opportunities, and the chance to make a positive impact on businesses.