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Duke Davis
Claims Account Manager
Summary
Experienced Claims Account Manager with a proven track record of success in handling over 1,000 claims per year. Skilled in negotiating settlements, developing and implementing claims tracking systems, and training and mentoring new claims adjusters. Collaborated with legal counsel to provide technical support and insights in complex claims, and conducted policy audits to identify potential coverage issues and recommend improvements. Managed a team of claims adjusters, providing guidance and support, and developed and implemented a claims quality assurance program to ensure accuracy and compliance.
Education
Bachelor’s degree
July 2017
Skills
- Negotiating Claims Settlements
- Policy Interpretation and Analysis
- Subrogation Recovery
- Claims Management Software Proficiency
- Customer Relationship Management
- Investigative Skills
Work Experience
Claims Account Manager
- Collaborated with legal counsel to provide technical support and insights in complex claims.
- Conducted policy audits to identify potential coverage issues and recommend improvements.
- Managed a team of claims adjusters, providing guidance and support.
- Developed and implemented a claims quality assurance program to ensure accuracy and compliance.
Claims Account Manager
- Handled over 1,000 claims per year, resolving issues and ensuring customer satisfaction.
- Negotiated settlements with claimants, resulting in cost savings of over $1 million.
- Developed and implemented a claims tracking system that improved efficiency by 25%.
- Trained and mentored new claims adjusters, ensuring adherence to company policies and procedures.
Accomplishments
- Reduced claims processing time by 20% through the implementation of a streamlined workflow.
- Resolved 95% of incoming claims within 3 business days, exceeding industry benchmark.
- Negotiated favorable settlements on behalf of clients, resulting in significant cost reductions.
- Developed and implemented a training program for claims adjusters, improving claim resolution efficiency.
- Established strong relationships with key stakeholders, including insurance companies and clients.
Awards
- Achieved Presidents Club Award for consistently exceeding performance targets and customer satisfaction.
- Recognized with the Golden Key Award for resolving complex claims efficiently and effectively.
- Received the Customer Service Excellence Award for maintaining a high level of engagement and meeting customer needs.
- Received the Rising Star Award for outstanding contributions to the claims management team.
Certificates
- Certified Claims Professional (CCP)
- Associate in Claims (AIC)
- Fellow, Casualty Actuarial Society (FCAS)
- Certified Fraud Examiner (CFE)
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How To Write Resume For Claims Account Manager
- Highlight your experience in handling a high volume of claims.
- Showcase your skills in negotiating settlements and resolving claims efficiently.
- Demonstrate your knowledge of insurance policies and coverage.
- Emphasize your ability to work independently and as part of a team.
- Quantify your accomplishments with specific metrics, such as the number of claims handled or the amount of money saved through negotiated settlements.
- Proofread your resume carefully for any errors before submitting it to employers.
Essential Experience Highlights for a Strong Claims Account Manager Resume
- Handle claims from start to finish, ensuring customer satisfaction
- Investigate claims, determine coverage, and negotiate settlements
- Communicate with claimants, attorneys, and other parties involved in the claims process
- Develop and implement claims tracking systems to improve efficiency
- Train and mentor new claims adjusters
- Collaborate with legal counsel to provide technical support and insights in complex claims
- Conduct policy audits to identify potential coverage issues and recommend improvements
Frequently Asked Questions (FAQ’s) For Claims Account Manager
What is the job outlook for Claims Account Managers?
The job outlook for Claims Account Managers is expected to grow 7% from 2020 to 2030, faster than the average for all occupations. This growth is expected to be driven by the increasing number of insurance claims, as well as the need for experienced Claims Account Managers to handle these claims efficiently.
What are the key skills required to be a successful Claims Account Manager?
The key skills required to be a successful Claims Account Manager include strong communication skills, problem-solving skills, and negotiation skills. Claims Account Managers must also have a deep understanding of insurance policies and coverage, as well as the ability to work independently and as part of a team.
What is the average salary for a Claims Account Manager?
The average salary for a Claims Account Manager is $65,870 per year, according to the U.S. Bureau of Labor Statistics. However, salaries can vary depending on experience, location, and employer.
What are the career advancement opportunities for Claims Account Managers?
Claims Account Managers can advance their careers by taking on more responsibility, such as managing a team of claims adjusters or becoming a claims manager. They can also specialize in a particular area of claims, such as auto claims or property claims.
What are the challenges facing Claims Account Managers?
Claims Account Managers face a number of challenges, including the need to handle a high volume of claims, the need to resolve claims efficiently, and the need to deal with difficult customers. They must also stay up-to-date on the latest insurance laws and regulations.
What is the work environment of a Claims Account Manager?
Claims Account Managers typically work in an office setting. They may work independently or as part of a team. They may also need to travel to meet with customers or other parties involved in the claims process.