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Quentin Russell
Claims Adjuster Supervisor
Summary
Highly skilled Claims Adjuster Supervisor with 10+ years of experience managing and supervising a team of claims adjusters. Proven ability to develop and implement process improvements to streamline claims processing and reduce turnaround time. Collaborated with underwriters to assess risk and determine reserve adequacy, resulting in a reduction in claims loss ratio. Supervised the investigation and resolution of complex claims, reducing litigation costs by 20%. Provided expert testimony in court on insurance coverage and claims handling. Negotiated and settled claims with policyholders and opposing parties, achieving favorable outcomes for the company. Monitored insurance regulations and industry best practices, ensuring compliance and alignment with company policies.
Education
Bachelor’s in Insurance or a related field
March 2015
Skills
- Claims Management
- Claims Adjusting
- Insurance Policy Analysis
- Property and Casualty Claims
- Subrogation
- Negotiation
Work Experience
Claims Adjuster Supervisor
- Provided expert testimony in court on insurance coverage and claims handling.
- Negotiated and settled claims with policyholders and opposing parties, achieving favorable outcomes for the company.
- Monitored insurance regulations and industry best practices, ensuring compliance and alignment with company policies.
- Conducted training sessions for adjusters on claims handling techniques and industry standards.
Claims Adjuster Supervisor
- Managed and supervised a team of adjusters, ensuring efficient and accurate claims handling.
- Developed and implemented process improvements to streamline claims processing, reducing turnaround time by 15%.
- Collaborated with underwriters to assess risk and determine reserve adequacy, resulting in a 10% reduction in claims loss ratio.
- Supervised the investigation and resolution of complex claims, reducing litigation costs by 20%.
Accomplishments
- Led a team of 10 claims adjusters, overseeing complex claims handling and achieving a 95% customer satisfaction rating
- Developed and implemented new training programs for claims adjusters, reducing claim cycle time by 20%
- Negotiated settlements for highvalue complex claims, resulting in savings of over $1 million for the insurance carrier
- Established key performance indicators and implemented a monitoring system to track and improve claims handling outcomes
- Successfully resolved a large number of catastrophic claims, ensuring timely and fair settlements for policyholders
Awards
- CLAIMS Forum Gold Award recipient for Outstanding Claims Management Team
- Recognized as the Claims Adjuster of the Year by the National Insurance Association
- Received the Presidents Award for Exceptional Performance in Claims Management
- Honored with the Industry Leadership Award for innovation in claims handling
Certificates
- CPCU (Chartered Property Casualty Underwriter)
- AIC (Associate in Claims)
- CPC (Claims Professional)
- IIA (Institute of Internal Auditors) Certification
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How To Write Resume For Claims Adjuster Supervisor
Highlight your relevant experience.
Be sure to emphasize your experience in claims adjusting and management. If you have experience in a specific area of claims, such as property or casualty, be sure to highlight that as well.Demonstrate your skills.
Use your resume to showcase your skills in claims management, negotiation, dispute resolution, and customer service. You can also highlight your proficiency in any software or technology relevant to the position.Quantify your accomplishments.
Whenever possible, use numbers to quantify your accomplishments. This will help potential employers see the impact of your work.Proofread carefully.
Make sure your resume is free of errors in grammar and spelling.
Essential Experience Highlights for a Strong Claims Adjuster Supervisor Resume
- Supervised a team of claims adjusters to enhance the claim adjustment process
- Developed and implemented process improvements for efficient and accurate claims handling
- Collaborated with underwriters assessing risk and reserve adequacy
- Investigated complex claims to reduce litigation costs and improve outcomes
- Negotiated settlements with policyholders and opposing parties
- Monitored industry best practices and regulations for compliance
- Conducted training sessions on claims handling techniques and standards
Frequently Asked Questions (FAQ’s) For Claims Adjuster Supervisor
What is the average salary for a Claims Adjuster Supervisor?
The average salary for a Claims Adjuster Supervisor is around $75,000 per year.
What are the job duties of a Claims Adjuster Supervisor?
Claims Adjuster Supervisors are responsible for managing a team of claims adjusters and ensuring that all claims are handled efficiently and accurately. They also develop and implement process improvements, collaborate with underwriters, investigate complex claims, and negotiate settlements.
What are the qualifications for a Claims Adjuster Supervisor position?
Claims Adjuster Supervisors typically need a bachelor’s degree in insurance or a related field. They also need several years of experience in claims adjusting and management.
What are the career prospects for a Claims Adjuster Supervisor?
Claims Adjuster Supervisors can advance to management positions such as Claims Manager or Director of Claims. They can also move into other areas of insurance, such as underwriting or risk management.
What is the work environment for a Claims Adjuster Supervisor like?
Claims Adjuster Supervisors typically work in an office environment. They may also need to travel to meet with policyholders or other parties involved in claims.
What are the benefits of working as a Claims Adjuster Supervisor?
Claims Adjuster Supervisors can enjoy a number of benefits, including a competitive salary, good benefits, and the opportunity to make a difference in the lives of others.