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Nero Lewis
Claims Associate
Summary
I am a highly motivated and experienced Claims Associate with a proven track record of success in the insurance industry. I have a deep understanding of insurance policies and procedures, and I am adept at evaluating and processing claims efficiently and accurately. I am also skilled at negotiating and settling claims, and I have a strong track record of achieving cost savings for my clients. I am confident that I have the skills and experience necessary to be a valuable asset to your team.
Education
Bachelor’s Degree
November 2014
Skills
- Claims Investigation
- Subrogation
- Negotiation
- Policy Analysis
- Insurance Law
- Liability Assessment
Work Experience
Claims Associate
- Managed the claims process from intake to resolution, ensuring timely and efficient handling.
- Developed and implemented new claims handling procedures, improving productivity by 20%.
- Trained and supervised junior claims associates, providing guidance and support.
- Collaborated with crossfunctional teams, including underwriting, legal, and customer service, to resolve complex claims.
Claims Associate
- Evaluated and processed over 500 claims per month, ensuring accuracy and compliance with company policies.
- Conducted thorough investigations to determine coverage and liability, including interviewing claimants and witnesses.
- Negotiated and settled claims with claimants and their attorneys, resulting in cost savings of over $100,000.
- Prepared and presented claims presentations to underwriting and management, advocating for appropriate settlement amounts.
Accomplishments
- Developed and implemented a new claims processing system that reduced turnaround time by 25% and improved customer satisfaction by 15%.
- Collaborated with legal counsel to successfully defend a highprofile claim, saving the company significant financial liability.
- Established a comprehensive claims database to streamline information access, improving decisionmaking and claim resolution timelines.
- Implemented a new fraud detection algorithm that reduced claim denials by 10% while maintaining a high level of accuracy.
- Developed a training program for adjusters, resulting in a 20% improvement in their technical knowledge and claims handling skills.
Awards
- Claims Excellence Award for consistently exceeding performance expectations and delivering outstanding customer service.
- Recognition for exceptional investigation skills resulting in the identification and prevention of fraudulent claims amounting to over $200,000.
- Team Leadership Award for mentoring and supporting new claims associates, contributing to a 10% increase in team productivity.
- Excellence in Communication Award for effectively managing stakeholder relationships and resolving complex customer inquiries.
Certificates
- Associate in Claims (AIC)
- Claims Adjuster License
- Certified Claims Professional (CCP)
- Chartered Property Casualty Underwriter (CPCU)
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How To Write Resume For Claims Associate
- Highlight your skills and experience in claims processing and investigation.
- Showcase your ability to negotiate and settle claims.
- Demonstrate your knowledge of insurance policies and procedures.
- Use strong action verbs and quantify your accomplishments.
- Proofread your resume carefully for any errors.
Essential Experience Highlights for a Strong Claims Associate Resume
- Evaluated and processed over 500 claims per month, ensuring accuracy and compliance with company policies.
- Conducted thorough investigations to determine coverage and liability, including interviewing claimants and witnesses.
- Negotiated and settled claims with claimants and their attorneys, resulting in cost savings of over $100,000.
- Prepared and presented claims presentations to underwriting and management, advocating for appropriate settlement amounts.
- Managed the claims process from intake to resolution, ensuring timely and efficient handling.
- Developed and implemented new claims handling procedures, improving productivity by 20%.
- Trained and supervised junior claims associates, providing guidance and support.
Frequently Asked Questions (FAQ’s) For Claims Associate
What are the key skills required to be a successful Claims Associate?
The key skills required to be a successful Claims Associate include: claims processing, investigation, negotiation, policy analysis, insurance law, liability assessment, and communication.
What are the different types of claims that a Claims Associate may handle?
The different types of claims that a Claims Associate may handle include: auto, home, business, and liability claims.
What is the average salary for a Claims Associate?
The average salary for a Claims Associate is $56,000 per year.
What are the career opportunities for a Claims Associate?
The career opportunities for a Claims Associate include: claims adjuster, claims manager, and insurance underwriter.
What is the job outlook for a Claims Associate?
The job outlook for a Claims Associate is expected to grow by 7% from 2019 to 2029.
What are the educational requirements for a Claims Associate?
The educational requirements for a Claims Associate include: a bachelor’s degree in a related field, such as business, economics, or finance.
What are the certification requirements for a Claims Associate?
The certification requirements for a Claims Associate include: the Associate in Claims (AIC) designation from the Insurance Institute of America (IIA).