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Levi Bryant
Claims Support Specialist
Summary
Highly experienced and results-oriented Claims Support Specialist with a proven track record of efficiently processing and resolving over 1,000 claims monthly. Proficient in conducting thorough investigations to determine liability, coverage, and damages. Skilled negotiator with a proven ability to minimize claim costs. Expertise in developing and implementing process improvements to enhance claim handling efficiency. Excellent communication and interpersonal skills with the ability to manage a team of claims adjusters and collaborate effectively with internal and external stakeholders. Committed to maintaining confidentiality and adhering to ethical guidelines in handling sensitive claim data.
Education
Bachelor’s Degree in Insurance
December 2015
Skills
- Insurance Claims Processing
- Claims Investigation
- Medical Terminology
- Customer Service
- Data Entry
- Attention to Detail
Work Experience
Claims Support Specialist
- Managed a team of claims adjusters, providing guidance and support
- Collaborated with internal and external stakeholders, including legal counsel and medical professionals
- Utilized insurance software and databases to gather and analyze claim information
- Maintained confidentiality and adhered to ethical guidelines in handling sensitive claim data
Claims Support Specialist
- Processed and resolved over 1,000 claims monthly, ensuring timely and accurate settlements
- Conducted thorough investigations to determine liability, coverage, and damages
- Negotiated settlements with claimants and their attorneys, minimizing claim costs
- Developed and implemented process improvements to enhance claim handling efficiency
Accomplishments
- Streamlined claims processing by implementing a new software solution, reducing average cycle time by 25%.
- Established a comprehensive claims review protocol, ensuring compliance with all regulatory requirements.
- Developed and implemented a training program for new claims handlers, enhancing the teams overall knowledge and productivity.
- Created a robust claims analytics dashboard, providing realtime insights for continuous process improvement.
- Trained and mentored junior claims handlers, fostering their professional growth and ensuring a highperforming team.
Awards
- Excellence in Claims Processing Award for consistently exceeding productivity targets and demonstrating exceptional accuracy in claim handling.
- Distinguished Contributor Award for resolving complex and highvalue claims with precision and efficiency.
- Claims Service Excellence Award for providing exceptional customer service and resolving disputes with diplomacy and empathy.
- Presidential Recognition Award for outstanding contributions to the claims department and achieving exceptional results.
Certificates
- Certified Claims Professional (CCP)
- Associate in Claims (AIC)
- Certified Insurance Services Representative (CISR)
- Certified Insurance Counselor (CIC)
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How To Write Resume For Claims Support Specialist
- Highlight your experience in claims processing and investigation, emphasizing your ability to handle high volumes and resolve complex claims.
- Showcase your analytical and problem-solving skills by providing specific examples of how you have improved claim handling efficiency.
- Demonstrate your communication and negotiation skills by describing your experience in interacting with claimants, attorneys, and other stakeholders.
- Mention your knowledge of insurance regulations and ethical guidelines, emphasizing your commitment to compliance and confidentiality.
- Consider obtaining industry certifications, such as the Associate in Claims (AIC) or Fellow, Claims Management Adjuster (FCMA), to enhance your credibility.
Essential Experience Highlights for a Strong Claims Support Specialist Resume
- Process and resolve claims in a timely and accurate manner
- Conduct thorough investigations to determine liability, coverage, and damages
- Negotiate settlements with claimants and their attorneys, minimizing claim costs
- Develop and implement process improvements to enhance claim handling efficiency
- Manage a team of claims adjusters, providing guidance and support
- Collaborate with internal and external stakeholders, including legal counsel and medical professionals
- Utilize insurance software and databases to gather and analyze claim information
Frequently Asked Questions (FAQ’s) For Claims Support Specialist
What are the key skills required for a Claims Support Specialist?
The key skills required for a Claims Support Specialist include insurance claims processing, claims investigation, medical terminology, customer service, data entry, and attention to detail.
What is the career path for a Claims Support Specialist?
The career path for a Claims Support Specialist typically involves advancing to roles such as Claims Adjuster, Claims Supervisor, or Claims Manager. With additional experience and qualifications, individuals may also move into management or executive roles within the insurance industry.
What are the challenges faced by Claims Support Specialists?
Claims Support Specialists may face challenges related to managing high caseloads, dealing with complex claims, negotiating with claimants and attorneys, and staying up-to-date with industry regulations and best practices.
What is the job outlook for Claims Support Specialists?
The job outlook for Claims Support Specialists is expected to be positive, with projected growth in the coming years due to the increasing demand for insurance services and the need for skilled professionals to handle claims efficiently.
How can I prepare for a career as a Claims Support Specialist?
To prepare for a career as a Claims Support Specialist, you can pursue a degree in insurance or a related field, gain experience through internships or entry-level roles, and obtain industry certifications to enhance your knowledge and credibility.
What is the average salary for a Claims Support Specialist?
The average salary for a Claims Support Specialist varies depending on experience, location, and employer, but typically ranges between $40,000 and $60,000 per year.
What are the benefits of working as a Claims Support Specialist?
Benefits of working as a Claims Support Specialist include job security, opportunities for career advancement, competitive salary and benefits, and the chance to make a positive impact by helping individuals and businesses navigate the claims process.