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Kendall Cox
Client Service and Consulting Manager
Summary
Highly accomplished and results-oriented Client Service and Consulting Manager with over 10 years of experience in the consulting industry. Proven ability to develop and implement effective client service strategies that drive customer satisfaction and loyalty. Expertise in leading teams of consultants to provide strategic advisory services to Fortune 500 companies, helping them improve their operational efficiency and customer experience. Consistently exceeded expectations, resulting in increased revenue generation and long-term client relationships.
Key accomplishments include increasing client satisfaction by 15%, successfully negotiating and closing multimillion dollar consulting contracts, and receiving the company’s highest award for client service excellence. Strong communication, interpersonal, and problem-solving skills. Committed to providing exceptional customer service and delivering value to clients.
Education
Master’s Degree in Business Administration
May 2015
Skills
- Client Relationship Management
- Consulting and Advisory Services
- Business Development and Sales
- Project Management and Delivery
- Solution Design and Implementation
- Stakeholder Management and Communication
Work Experience
Client Service and Consulting Manager
- Created and implemented a knowledge management system that improved the efficiency of client service and consulting operations.
- Successfully negotiated and closed several multimillion dollar consulting contracts.
- Led the development and implementation of a new CRM system that streamlined client interactions and improved communication.
- Received the companys highest award for client service excellence.
Client Service and Consulting Manager
- Developed and implemented a comprehensive client service strategy that resulted in a 15% increase in client satisfaction.
- Led a team of consultants to provide strategic consulting services to Fortune 500 companies, helping them improve their operational efficiency and customer experience.
- Managed a portfolio of over 100 clients, providing them with personalized consulting and support services.
- Developed and delivered training programs to clients on best practices in customer service and consulting.
Accomplishments
- Developed and implemented a comprehensive client service strategy that resulted in a 25% increase in client satisfaction and a 15% increase in client retention.
- Led a team of consultants in providing customized consulting solutions to Fortune 500 companies, helping them achieve their strategic objectives.
- Successfully managed a portfolio of highvalue clients, building strong relationships and ensuring their needs were consistently met.
- Developed and implemented a training program for client service representatives, resulting in a 30% improvement in communication skills and a 20% increase in client satisfaction.
- Successfully negotiated and closed complex service agreements with major clients, securing multimillion dollar contracts.
Awards
- Won the Client Service Excellence Award for consistently exceeding client expectations and delivering exceptional results.
- Recognized as a Top Performer for achieving outstanding client satisfaction ratings and driving business growth.
- Received the Consulting Innovation Award for developing and implementing a groundbreaking solution that significantly improved client outcomes.
Certificates
- Professional Client Service Manager (PCSM)
- Certified Management Consultant (CMC)
- ITIL Foundation and Intermediate
- Agile Certified Practitioner (ACP)
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How To Write Resume For Client Service and Consulting Manager
- Highlight your accomplishments: Quantify your achievements and provide specific examples of how you have improved client satisfaction, increased revenue, or solved complex business problems.
- Demonstrate your industry knowledge: Showcase your understanding of the consulting industry, including the latest trends and best practices in client service and consulting.
- Tailor your resume to the job description: Carefully review the job description and tailor your resume to match the specific requirements and qualifications.
- Proofread carefully: Ensure that your resume is free of errors in grammar, spelling, and punctuation.
Essential Experience Highlights for a Strong Client Service and Consulting Manager Resume
- Develop and implement client service strategies to enhance client satisfaction and retention.
- Lead and manage teams of consultants to provide strategic consulting services to Fortune 500 companies.
- Provide personalized consulting and support services to a portfolio of over 100 clients.
- Conduct in-depth analysis and provide recommendations to help clients improve their operational efficiency and customer experience.
- Negotiate and close multimillion dollar consulting contracts.
- Manage the development and implementation of CRM systems and knowledge management systems.
- Provide training and development to clients on best practices in customer service and consulting.
Frequently Asked Questions (FAQ’s) For Client Service and Consulting Manager
What are the key skills required for a successful Client Service and Consulting Manager?
The key skills required for a successful Client Service and Consulting Manager include: Client Relationship Management, Consulting and Advisory Services, Business Development and Sales, Project Management and Delivery, Solution Design and Implementation, Stakeholder Management and Communication, and Knowledge Management.
What are the typical responsibilities of a Client Service and Consulting Manager?
The typical responsibilities of a Client Service and Consulting Manager include: Developing and implementing client service strategies to enhance client satisfaction and retention, Leading and managing teams of consultants to provide strategic consulting services to Fortune 500 companies, Negotiating and closing consulting contracts, and Managing the development and implementation of CRM systems and knowledge management systems.
What are the career prospects for a Client Service and Consulting Manager?
The career prospects for a Client Service and Consulting Manager are excellent. With experience, Client Service and Consulting Managers can advance to leadership positions such as Director of Client Services, Vice President of Consulting, or Partner in a consulting firm.
What is the salary range for a Client Service and Consulting Manager?
The salary range for a Client Service and Consulting Manager varies depending on experience, location, and company size. According to Salary.com, the average salary for a Client Service and Consulting Manager in the United States is between $100,000 and $150,000 per year.
What are the common interview questions for a Client Service and Consulting Manager?
Common interview questions for a Client Service and Consulting Manager include: Tell me about your experience in client service and consulting, What are your strengths and weaknesses as a Client Service and Consulting Manager, How do you build and maintain strong client relationships, and What are your thoughts on the future of the consulting industry?
What are the top companies that hire Client Service and Consulting Managers?
The top companies that hire Client Service and Consulting Managers include Accenture, Deloitte, McKinsey & Company, Bain & Company, and Boston Consulting Group.
What are the certifications that are beneficial for a Client Service and Consulting Manager?
Beneficial certifications for a Client Service and Consulting Manager include: Certified Client Relationship Manager (CCRM), Certified Management Consultant (CMC), and Project Management Professional (PMP).