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Lyman Mendoza
Clubhouse Manager
Summary
Highly motivated and experienced Clubhouse Manager with a proven track record of success in the hospitality industry. Expertise in developing and implementing strategic plans, managing teams, improving member satisfaction, and increasing revenue. Strong communication, interpersonal, and financial management skills. Passionate about providing exceptional member experiences and maintaining a vibrant and welcoming club environment.
Education
Bachelor’s in Hospitality Management
September 2019
Skills
- Clubhouse Management
- Event Planning and Management
- Facility Management
- Financial Management
- Human Resources Management
- Member Relations
Work Experience
Clubhouse Manager
- Established and maintained strong relationships with local businesses, community organizations, and industry professionals.
- Developed and executed marketing campaigns to promote the club and attract new members.
- Negotiated and managed vendor contracts to secure favorable terms and ensure quality services.
- Implemented a member loyalty program to reward and recognize member engagement.
Clubhouse Manager
- Developed and implemented a strategic plan to increase membership by 15% within the first year.
- Managed a team of 10 staff members, providing leadership and guidance to ensure efficient operations.
- Improved member satisfaction by streamlining the reservation process and implementing personalized member services.
- Increased revenue by 8% through successful fundraising events and special promotions.
Accomplishments
- Developed and implemented a new member engagement program that increased member satisfaction by 20%
- Successfully navigated a complex renovation project that expanded the clubhouse facilities by 50%
- Implemented a new reservation system that reduced wait times and improved customer experience
- Developed and executed a marketing campaign that increased membership by 15%
- Reduced operating expenses by 10% through effective costcontrol measures
Awards
- Clubhouse Management Excellence Award, for outstanding leadership and innovation in clubhouse management
- Clubhouse Manager of the Year, recognized for superior performance and dedication to the profession
- Excellence in Clubhouse Leadership Award, awarded by the National Club Association
- Clubhouse Management Innovator Award, for pioneering new approaches to clubhouse operations
Certificates
- Club Managers Association of America (CMAA) Certified Club Manager (CCM)
- International Association of Venue Managers (IAVM) Certified Venue Executive (CVE)
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- Highlight your experience in managing a team and providing exceptional customer service.
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Essential Experience Highlights for a Strong Clubhouse Manager Resume
- Develop and execute strategic plans to increase membership and engagement.
- Manage and lead a team of staff to ensure efficient and effective club operations.
- Foster strong relationships with members, vendors, and community partners.
- Oversee financial management, including budgeting, forecasting, and cost control.
- Implement marketing campaigns and promotions to attract new members and generate revenue.
- Maintain the physical facility and ensure compliance with safety and health regulations.
Frequently Asked Questions (FAQ’s) For Clubhouse Manager
What are the key responsibilities of a Clubhouse Manager?
Clubhouse Managers are responsible for the overall operation and management of a private club. Responsibilities include developing and executing strategic plans, managing staff, overseeing financial operations, maintaining the physical facility, and fostering relationships with members and the community.
What are the key skills required to be a successful Clubhouse Manager?
Some key skills include strong leadership, communication, and interpersonal skills. Clubhouse Managers should also have expertise in financial management, marketing, and event planning. A deep understanding of the hospitality industry is also essential.
What are the career opportunities for Clubhouse Managers?
Clubhouse Managers can advance to roles such as General Manager, Vice President of Club Operations, and Regional Director. With further experience and education, they may also pursue careers in hospitality consulting or other senior-level management positions.
What is the average salary for a Clubhouse Manager?
The average salary for a Clubhouse Manager varies depending on factors such as location, experience, and the size of the club. According to Salary.com, the average salary for a Clubhouse Manager in the United States is $75,000.
What are the challenges faced by Clubhouse Managers?
Clubhouse Managers face a number of challenges, including managing a diverse membership base, maintaining financial stability, and keeping up with industry trends. They must also be able to handle difficult situations and resolve conflicts in a professional and effective manner.
What are the rewards of being a Clubhouse Manager?
Clubhouse Managers enjoy a number of rewards, including the opportunity to work in a dynamic and challenging environment, make a difference in their community, and build lasting relationships with members.