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Karen James
Collections Representative
Summary
Highly motivated and results-oriented Collections Representative with over 10 years of experience in the financial industry. Proven ability to negotiate settlements, locate debtors, and manage accounts effectively. Possesses excellent communication, customer service, and problem-solving skills. Committed to maintaining compliance with all applicable laws and regulations. Seeking a challenging role where I can leverage my expertise to contribute to the success of a reputable organization.
Education
Finance
October 2017
Skills
- Negotiation
- Debt Collection
- Skip Tracing
- Collections Management Software
- Customer Service
- Communication
Work Experience
Collections Representative
- Collaborated with legal counsel to pursue legal action when necessary, recovering significant sums for clients.
- Proficient in using collections software and databases to track and manage account information.
- Developed and maintained positive relationships with debtors, fostering understanding and encouraging timely payment.
- Provided detailed reporting on collections activities and key performance indicators to management.
Collections Representative
- Negotiated and settled over 1,000 delinquent accounts, resulting in a recovery rate of 92%.
- Utilized skip tracing techniques to locate debtors and establish contact, exceeding recovery goals by 20%.
- Developed and implemented a comprehensive collections strategy that reduced account delinquency by 15%.
- Managed a portfolio of over 500 accounts, maintaining compliance with all applicable laws and regulations.
Accomplishments
- Developed and implemented a new payment plan program that increased collections by 15% within the first six months.
- Negotiated and settled over $1 million in delinquent accounts, reducing bad debt by 20%.
- Successfully recovered over 95% of overdue payments within 30 days of assignment, maintaining a low recidivism rate.
- Reduced collection costs by 10% through process optimization and vendor management.
- Developed strong relationships with debtors and maintained a positive demeanor, ensuring positive interactions while maximizing recovery.
Awards
- Presidents Club Award for exceeding collection targets by 20% for three consecutive quarters.
- National Collections Excellence Award for outstanding performance in distressed debt recovery.
- Team Player of the Year Award for consistently exceeding team performance metrics and providing mentorship to colleagues.
Certificates
- Certified Debt Collector (CDC)
- Certified Collection Specialist (CCS)
- Certified Credit and Collection Professional (CCCP)
- Certified Credit Report Tester (CCRT)
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Essential Experience Highlights for a Strong Collections Representative Resume
- Negotiate and settle delinquent accounts to maximize recovery rates.
- Utilize skip tracing techniques to locate and contact debtors.
- Develop and implement comprehensive collections strategies to reduce account delinquency.
- Manage a portfolio of accounts, ensuring compliance with all applicable laws and regulations.
- Collaborate with legal counsel to pursue legal action when necessary.
- Maintain positive relationships with debtors, fostering understanding and encouraging timely payment.
- Provide detailed reporting on collections activities and key performance indicators to management.
Frequently Asked Questions (FAQ’s) For Collections Representative
What are the key skills required to be a successful Collections Representative?
Key skills for a successful Collections Representative include negotiation, debt collection, skip tracing, collections management software, customer service, and communication.
What are the typical duties and responsibilities of a Collections Representative?
Typical duties and responsibilities include negotiating settlements, locating debtors, managing accounts, ensuring compliance, collaborating with legal counsel, maintaining positive relationships with debtors, and providing reporting.
What are the career advancement opportunities for a Collections Representative?
Career advancement opportunities include promotions to lead roles, such as Collections Manager or Supervisor, or transitions to other roles within the financial industry, such as Credit Analyst or Risk Manager.
What is the average salary for a Collections Representative?
The average salary for a Collections Representative in the United States is around $45,000 per year.
What are the challenges faced by Collections Representatives?
Challenges faced by Collections Representatives include dealing with difficult debtors, maintaining compliance with regulations, and managing high workloads.
What are the tips for succeeding as a Collections Representative?
Tips for succeeding include being persistent, empathetic, and professional, while also staying up-to-date on industry regulations and best practices.
What are the common mistakes to avoid as a Collections Representative?
Common mistakes to avoid include being overly aggressive, making false promises, or violating debtor rights.