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Callan Riley
Collections Technician
Summary
Highly motivated and results-oriented Collections Technician with 5+ years of experience in managing over 1000 customer accounts, resolving delinquent accounts, and implementing customized collection strategies for various customer segments. Proven ability to increase recovery rates, improve collections efficiency, and maintain a high level of professionalism in all customer interactions.
Education
Associate of Applied Science in Accounting and Business/Management
December 2016
Skills
- Credit and Collections Management
- Dispute Resolution
- Collections Correspondence
- Credit Reporting
- Account Analysis
- Negotiation and Settlement
Work Experience
Collections Technician
- Effectively communicated with customers to provide updates, negotiate payment plans, and resolve disputes, maintaining a high level of professionalism.
- Collaborated with legal counsel to initiate legal proceedings for nonresponsive accounts, ensuring compliance with legal requirements.
- Monitored financial trends and identified potential collections risks, implementing preventive measures to minimize bad debt.
- Utilized skip tracing techniques to locate debtors who had relocated or intentionally evaded communication.
Collections Technician
- Utilized specialized collection software to track and manage over 1000 customer accounts, resulting in a 15% increase in recovery rates.
- Successfully resolved over 200 delinquent accounts per month, achieving a resolution rate of 90%.
- Developed and implemented a customized collection strategy that tailored to the specific needs of various customer segments, leading to a 10% improvement in overall collections efficiency.
- Conducted thorough credit investigations to assess customer financial status and determine appropriate collection strategies.
Accomplishments
- Developed and implemented a new collections strategy that increased recovery rates by 15% and reduced customer complaints.
- Negotiated and resolved over 200 delinquent accounts, recovering $1 million in revenue while maintaining positive customer relationships.
- Improved operational efficiency by 20% through the implementation of a new Collections Management System.
- Successfully recovered over $250,000 in delinquent accounts while maintaining a 98% customer satisfaction rating.
- Developed and conducted training programs for new Collections Technicians, improving their productivity and effectiveness.
Awards
- Received the Collections Excellence Award for consistently exceeding performance goals and maintaining high customer satisfaction.
- Recognized as Top Collections Technician for consistently achieving the highest recovery rate in the department.
- Awarded the Employee of the Year award for demonstrating exceptional customer service skills and dedication to the collections process.
- Received a Certificate of Excellence for achieving highquality performance in the collection of overdue payments.
Certificates
- Certified Collection Specialist (CCS)
- Certified Debt Collector (CDC)
- Certified Skip Tracer (CST)
- Certified Financial Collection Professional (CFCPro)
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How To Write Resume For Collections Technician
- Showcase your ability to handle a high volume of accounts and achieve exceptional recovery rates
- Highlight your skills in dispute resolution, collections correspondence, credit reporting, account analysis, and negotiation
- Demonstrate your proficiency in utilizing specialized collection software and credit investigation techniques
- Emphasize your commitment to maintaining a high level of professionalism and ethical standards
Essential Experience Highlights for a Strong Collections Technician Resume
- Utilized specialized collection software to track and manage customer accounts
- Successfully resolved delinquent accounts, achieving a resolution rate of 90%
- Developed and implemented a customized collection strategy tailored to the specific needs of various customer segments
- Conducted thorough credit investigations to assess customer financial status and determine appropriate collection strategies
- Effectively communicated with customers to provide updates, negotiate payment plans, and resolve disputes, maintaining a high level of professionalism
- Monitored financial trends and identified potential collections risks, implementing preventive measures to minimize bad debt
- Utilized skip tracing techniques to locate debtors who had relocated or intentionally evaded communication
Frequently Asked Questions (FAQ’s) For Collections Technician
What are the key skills required to be a successful Collections Technician?
The key skills required for a Collections Technician typically include credit and collections management, dispute resolution, collections correspondence, credit reporting, account analysis, negotiation and settlement, and proficiency in using specialized collection software.
What is the average salary for a Collections Technician?
The average salary for a Collections Technician in the United States is around $48,000 per year, according to Salary.com.
What are the career advancement opportunities for a Collections Technician?
With experience and additional qualifications, Collections Technicians can advance to roles such as Collection Supervisor, Credit Analyst, or Account Manager.
What is the job outlook for Collections Technicians?
The job outlook for Collections Technicians is projected to grow faster than average, according to the U.S. Bureau of Labor Statistics.
What are the common challenges faced by Collections Technicians?
Common challenges faced by Collections Technicians include dealing with irate customers, managing a high volume of accounts, and maintaining compliance with regulations.
What are the best ways to prepare for a job interview as a Collections Technician?
To prepare for a job interview as a Collections Technician, you should research the company and the role, practice answering common interview questions, and dress professionally.
What are the ethical considerations for Collections Technicians?
Collections Technicians must always act ethically and fairly when dealing with customers. They should follow all applicable laws and regulations, and treat customers with respect and empathy.
What are the qualities of a successful Collections Technician?
Successful Collections Technicians are typically organized, detail-oriented, and have strong communication and negotiation skills. They are also able to handle stress and work independently.