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Daniel Mitchell
Commercial Lines Assistant
Summary
Highly motivated and experienced Commercial Lines Assistant with a proven track record of success in managing a portfolio of over 500 commercial insurance policies. Processed new business applications, including underwriting and risk assessment, resulting in a 15% increase in policy issuance. Developed and implemented a streamlined workflow for premium collection, reducing processing time by 20%. Assisted underwriters with complex risk analysis and policy negotiation, contributing to a 10% increase in premium revenue. Administered claims and provided support to policyholders throughout the claims process, maintaining a 95% customer satisfaction rating. Conducted market research and analysis to identify industry trends and competitive advantage, leading to the development of new products and services. Provided excellent customer service, resolving inquiries and providing policy guidance, resulting in a 98% retention rate. Collaborated with brokers and agents to develop and implement tailored insurance solutions.
Education
Bachelor’s Degree in Insurance, Business, Finance
August 2017
Skills
- Commercial Lines Underwriting
- Policy Issuance and Endorsement Processing
- Certificate of Insurance Generation
- Client Relationship Management
- Claims Processing and Reporting
- Risk Assessment and Quoting
Work Experience
Commercial Lines Assistant
- Administered claims and provided support to policyholders throughout the claims process, maintaining a 95% customer satisfaction rating.
- Conducted market research and analysis to identify industry trends and competitive advantage, leading to the development of new products and services.
- Provided excellent customer service, resolving inquiries and providing policy guidance, resulting in a 98% retention rate.
- Collaborated with brokers and agents to develop and implement tailored insurance solutions.
Commercial Lines Assistant
- Managed a portfolio of over 500 commercial insurance policies, ensuring timely and accurate issuance of policies.
- Processed new business applications, including underwriting and risk assessment, resulting in a 15% increase in policy issuance.
- Developed and implemented a streamlined workflow for premium collection, reducing processing time by 20%.
- Assisted underwriters with complex risk analysis and policy negotiation, contributing to a 10% increase in premium revenue.
Accomplishments
- Developed innovative underwriting guidelines, resulting in a 20% reduction in claim frequency for a key commercial insurance product.
- Streamlined policy issuance process, reducing turnaround time by 30% and enhancing customer satisfaction.
- Implemented a new case management system, improving efficiency and reducing errors by 15%.
- Collaborated with underwriters and producers to develop tailored insurance solutions for complex commercial risks.
- Effectively managed a portfolio of commercial insurance policies, ensuring timely renewals and premium collection.
Awards
- Received Commercial Lines Assistant of the Year award for outstanding performance and contributions to the team.
- Recognized for exceptional customer service, consistently exceeding performance metrics and receiving positive feedback.
- Nominated for the Commercial Lines Excellence Award for consistently exceeding underwriting goals and providing exceptional client service.
- Received recognition for outstanding contributions to the team during a major project implementation.
Certificates
- Certified Insurance Counselor (CIC)
- Associate in Commercial Underwriting (AU)
- Certified Insurance Services Representative (CISR)
- Chartered Property Casualty Underwriter (CPCU)
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How To Write Resume For Commercial Lines Assistant
- Highlight your experience in commercial lines insurance underwriting, policy issuance, and claims processing.
- Showcase your understanding of commercial insurance products, risk assessment, and policy negotiation.
- Demonstrate your strong communication and interpersonal skills, as well as your ability to build relationships with clients and brokers.
- Emphasize your attention to detail, accuracy, and ability to manage multiple tasks efficiently.
- Quantify your accomplishments whenever possible to demonstrate the impact of your work.
Essential Experience Highlights for a Strong Commercial Lines Assistant Resume
- Managed a portfolio of over 500 commercial insurance policies, ensuring timely and accurate issuance of policies.
- Processed new business applications, including underwriting and risk assessment, resulting in a 15% increase in policy issuance.
- Developed and implemented a streamlined workflow for premium collection, reducing processing time by 20%.
- Assisted underwriters with complex risk analysis and policy negotiation, contributing to a 10% increase in premium revenue.
- Administered claims and provided support to policyholders throughout the claims process, maintaining a 95% customer satisfaction rating.
- Conducted market research and analysis to identify industry trends and competitive advantage, leading to the development of new products and services.
- Provided excellent customer service, resolving inquiries and providing policy guidance, resulting in a 98% retention rate.
Frequently Asked Questions (FAQ’s) For Commercial Lines Assistant
What are the key responsibilities of a Commercial Lines Assistant?
The key responsibilities of a Commercial Lines Assistant typically include managing a portfolio of commercial insurance policies, processing new business applications, underwriting and risk assessment, claims processing, and providing customer service.
What qualifications are required to become a Commercial Lines Assistant?
The minimum qualification to become a Commercial Lines Assistant is a high school diploma. However, most employers prefer candidates with a Bachelor’s Degree in Insurance, Business, Finance, or a related field.
What are the career prospects for a Commercial Lines Assistant?
With experience and additional qualifications, a Commercial Lines Assistant can advance to roles such as Commercial Lines Underwriter, Account Manager, or Broker.
What is the average salary for a Commercial Lines Assistant?
The average salary for a Commercial Lines Assistant in the United States is around $50,000 per year.
What are the key skills required for a Commercial Lines Assistant?
The key skills required for a Commercial Lines Assistant include strong communication and interpersonal skills, attention to detail, accuracy, and the ability to manage multiple tasks efficiently.
What are the top companies that hire Commercial Lines Assistants?
Some of the top companies that hire Commercial Lines Assistants include Progressive Insurance, Liberty Mutual, and Travelers Insurance.
What is the job outlook for Commercial Lines Assistants?
The job outlook for Commercial Lines Assistants is expected to be positive in the coming years due to the increasing demand for commercial insurance coverage.