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Brett Garcia
Dining Room Host
Summary
Highly motivated and experienced Dining Room Host with a proven track record of providing exceptional guest experiences. Skilled in welcoming and seating guests, resolving complaints promptly and professionally, and maintaining a clean and organized dining room. Proven ability to manage a team of servers and bussers, coordinate seating arrangements and order placement, and upsell menu items and wine pairings, consistently increasing average check size. Expertise in utilizing a reservation system to manage seating availability, optimize table turnover, and minimize guest wait times. Committed to providing superior customer service and ensuring memorable dining experiences for all guests.
Education
Bachelor’s Degree
December 2014
Skills
- Welcoming and seating guests
- Answering guest questions and providing information
- Resolving guest complaints and concerns
- Taking and processing orders
- Serving food and beverages
- Clearing tables and resetting for new guests
Work Experience
Dining Room Host
- Utilized a reservation system to manage seating availability, optimize table turnover, and minimize guest wait times
- Assisted with special events and private functions, ensuring seamless service and execution
- Trained and mentored new staff members, providing guidance on restaurant policies, procedures, and customer service standards
- Maintained a clean and organized dining room, adhering to strict health and safety regulations
Dining Room Host
- Greeted and assisted over 100 guests per day, ensuring a positive and memorable dining experience
- Managed a team of 5 servers and 2 bussers, coordinating seating arrangements and order placement
- Upsold menu items and wine pairings, increasing average check size by 10%
- Resolved guest complaints promptly and professionally, maintaining high customer satisfaction levels
Accomplishments
- Redesigned table layout to optimize customer flow, leading to a 15% increase in seating capacity.
- Implemented a new reservation system, resulting in a 20% reduction in wait times and improved guest satisfaction.
- Developed and implemented a training program for new hosts, fostering a consistent and welcoming dining experience for guests.
- Collaborated with the kitchen team to streamline order processing, reducing food delivery time by 10%.
- Assisted in the organization and execution of special events, ensuring a memorable and enjoyable experience for guests.
Awards
- Recognized as Host of the Month for consistently exceeding sales targets and providing exceptional customer service.
- Received a FiveStar Rating from Tripadvisor for consistently delivering exceptional dining experiences.
- Nominated for Employee of the Year for consistently exceeding expectations and providing outstanding service to guests.
Certificates
- Certified Restaurant Manager (CRM)
- Wine and Spirit Education Trust (WSET) Level 1 Award
- Certified Hospitality Supervisor (CHS)
- ServSafe Food Protection Manager Certification
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How To Write Resume For Dining Room Host
- Highlight your interpersonal skills, customer service experience, and ability to handle stressful situations
- Quantify your achievements and results, using specific metrics whenever possible
- Showcase your knowledge of the restaurant industry, including menu items, wine pairings, and dining etiquette
- Emphasize your teamwork and leadership abilities, especially if you have management experience
Essential Experience Highlights for a Strong Dining Room Host Resume
- Greet and welcome guests, ensuring a positive first impression
- Seat guests promptly and courteously, considering their preferences and needs
- Answer guest questions and provide information about the menu, specials, and restaurant policies
- Resolve guest complaints and concerns efficiently and professionally, maintaining high customer satisfaction levels
- Take and process orders accurately, coordinating with servers to ensure timely and efficient food and beverage delivery
- Clear tables promptly and reset them for new guests, maintaining a clean and organized dining area
- Maintain a positive and professional demeanor, creating a welcoming and enjoyable atmosphere for guests
Frequently Asked Questions (FAQ’s) For Dining Room Host
What are the key skills required for a successful Dining Room Host?
The key skills for a Dining Room Host include excellent communication and interpersonal skills, a strong work ethic, the ability to multitask and work in a fast-paced environment, knowledge of the restaurant industry, and a commitment to providing superior customer service.
What are the career advancement opportunities for a Dining Room Host?
With experience and additional training, Dining Room Hosts can advance to roles such as Server, Bartender, Restaurant Manager, or even open their own restaurant.
What is the average salary for a Dining Room Host?
The average salary for a Dining Room Host in the United States is around $12 per hour, but can vary depending on experience, location, and the type of establishment.
What are the challenges of being a Dining Room Host?
The challenges of being a Dining Room Host include dealing with difficult customers, working long hours, and being on your feet for extended periods of time.
What is the work schedule of a Dining Room Host?
The work schedule of a Dining Room Host typically includes weekends, holidays, and evenings, as these are the busiest times for restaurants.
What is the best way to prepare for a job interview for a Dining Room Host?
To prepare for a job interview for a Dining Room Host, research the restaurant, practice your customer service skills, and be prepared to answer questions about your experience and why you are interested in the position.