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Billie Long
Dining Room Server
Summary
Highly motivated and experienced Dining Room Server with a proven track record of providing exceptional customer service in fast-paced fine dining environments. Proficient in all aspects of food and beverage service, including order taking, food running, table clearing, table setting, and cash handling. Possess a deep understanding of menu items and beverages to effectively upsell and enhance customer dining experience. Committed to maintaining a clean, organized, and compliant dining area, ensuring adherence to health and safety standards. Skilled in resolving customer complaints promptly and professionally, fostering a positive and welcoming atmosphere. Proven ability to collaborate effectively with kitchen staff to ensure timely and accurate food preparation, maintaining a seamless service flow. Developed strong working relationships with colleagues, fostering a cohesive and productive team environment.
Education
Bachelor’s Degree in Hospitality Management
January 2019
Skills
- Food and Beverage Service
- Order Taking
- Food Running
- Table Clearing
- Table Setting
- Cash Handling
Work Experience
Dining Room Server
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Collaborated effectively with kitchen staff to ensure timely and accurate food preparation.
- Resolved customer complaints promptly and professionally, maintaining a positive and welcoming atmosphere.
- Developed strong working relationships with colleagues, fostering a cohesive and productive team.
Dining Room Server
- Provided impeccable dining service to over 100 guests per shift, ensuring their satisfaction and comfort.
- Processed orders accurately and efficiently, minimizing errors and maximizing customer satisfaction.
- Upsold menu items and beverages effectively, increasing restaurant revenue and customer engagement.
- Anticipated customer needs and provided proactive service, exceeding expectations and fostering positive experiences.
Accomplishments
- Consistently exceeded sales targets by 15%, contributing to increased revenue for the restaurant
- Developed and implemented a new upselling technique, resulting in a 20% increase in addon sales
- Reduced food waste by 10% through innovative waste management practices
- Implemented a new reservation system that improved table turnover by 15 minutes, leading to increased customer satisfaction
- Trained and mentored new servers, ensuring they meet the high standards of the dining room
Awards
- Received Server of the Year Award, recognizing exceptional customer service and performance
- Named Employee of the Month for outstanding performance and dedication to providing exemplary dining experiences
- Received a Silver Star Award from the Manager for consistently delivering highquality service and resolving customer issues effectively
- Recognized as a Customer Service Champion for receiving consistently high ratings from guests
Certificates
- ServSafe Food Handler Certification
- TABC Certification (Texas Alcoholic Beverage Commission)
- CPR and First Aid Certification
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How To Write Resume For Dining Room Server
- Highlight your experience in fine dining environments, emphasizing your ability to provide exceptional service in upscale settings.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on revenue, customer satisfaction, or operational efficiency.
- Showcase your knowledge of food and beverage pairings, as well as your ability to upsell and recommend dishes to enhance the dining experience.
- Emphasize your problem-solving and conflict resolution skills, highlighting your ability to handle customer complaints professionally and effectively.
- Demonstrate your commitment to maintaining a clean, organized, and compliant dining area, adhering to health and safety standards.
Essential Experience Highlights for a Strong Dining Room Server Resume
- Provide impeccable dining service to guests, ensuring their satisfaction and comfort
- Process orders accurately and efficiently, minimizing errors and maximizing customer satisfaction
- Upsell menu items and beverages effectively, increasing restaurant revenue and customer engagement
- Anticipate customer needs and provide proactive service, exceeding expectations and fostering positive experiences
- Maintain a clean and organized dining area, adhering to health and safety standards
- Collaborate effectively with kitchen staff to ensure timely and accurate food preparation
- Resolve customer complaints promptly and professionally, maintaining a positive and welcoming atmosphere
Frequently Asked Questions (FAQ’s) For Dining Room Server
What are the key responsibilities of a Dining Room Server?
The key responsibilities of a Dining Room Server include providing impeccable dining service to guests, ensuring their satisfaction and comfort; processing orders accurately and efficiently; upselling menu items and beverages effectively; anticipating customer needs and providing proactive service; maintaining a clean and organized dining area; collaborating effectively with kitchen staff; and resolving customer complaints promptly and professionally.
What skills are required to be a successful Dining Room Server?
The skills required to be a successful Dining Room Server include food and beverage service, order taking, food running, table clearing, table setting, cash handling, customer service, problem-solving, and conflict resolution.
What are the career prospects for a Dining Room Server?
The career prospects for a Dining Room Server include advancement to positions such as Lead Server, Restaurant Manager, or Food and Beverage Manager. With experience and additional training, Dining Room Servers can also pursue careers in hospitality management, culinary arts, or event planning.
What is the work environment of a Dining Room Server like?
The work environment of a Dining Room Server is typically fast-paced and demanding, requiring physical stamina, attention to detail, and the ability to work well under pressure. Servers must be able to stand for long periods of time, carry heavy trays, and interact with customers in a friendly and professional manner.
What is the average salary of a Dining Room Server?
The average salary of a Dining Room Server varies depending on factors such as experience, location, and the type of establishment. According to the Bureau of Labor Statistics, the median annual wage for waiters and waitresses was $27,910 in May 2021.
What is the job outlook for Dining Room Servers?
The job outlook for Dining Room Servers is expected to grow by 4% from 2021 to 2031, faster than the average for all occupations. This growth is driven by the increasing popularity of dining out and the expansion of the food service industry.
What are some tips for writing a standout Dining Room Server resume?
Some tips for writing a standout Dining Room Server resume include highlighting your experience in fine dining environments, quantifying your accomplishments, showcasing your knowledge of food and beverage pairings, emphasizing your problem-solving and conflict resolution skills, and demonstrating your commitment to maintaining a clean, organized, and compliant dining area.
What are some common interview questions for Dining Room Servers?
Some common interview questions for Dining Room Servers include: Why are you interested in working as a Dining Room Server? What experience do you have in the food service industry? What are your strengths and weaknesses as a Dining Room Server? How do you handle difficult customers? What are your goals for your career as a Dining Room Server?