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Eugene Morris
Documentation Specialist/Technical Writer
Summary
Highly skilled Documentation Specialist/Technical Writer with 5+ years of experience in developing and maintaining user guides, technical manuals, and knowledge base articles for complex software applications and systems. Proven ability to collaborate effectively with engineers, developers, and subject matter experts to gather and analyze technical information. Excellent writing and editing skills, with a strong understanding of documentation style guides and standards. Proficient in industry-standard authoring tools such as Adobe FrameMaker, Microsoft Word, and Confluence. Experience in developing online help systems, knowledge bases, and user portals using HTML, CSS, and JavaScript. Committed to providing high-quality documentation that meets the needs of users.
Education
Bachelor’s degree in Technical Writing or a related field
November 2017
Skills
- API Documentation
- Content Management Systems (CMS)
- Content Strategy
- DTD/XML Schema
- DITA
- Editing and Proofreading
Work Experience
Documentation Specialist/Technical Writer
- Created and implemented documentation style guides and standards to ensure consistency and readability.
- Developed online help systems, knowledge bases, and user portals using HTML, CSS, and JavaScript.
- Utilized version control systems such as Git or SVN to track and manage documentation changes.
- Performed technical writing peer reviews to ensure accuracy, clarity, and adherence to standards.
Documentation Specialist/Technical Writer
- Developed and maintained user guides, technical manuals, and knowledge base articles for complex software applications and systems.
- Utilized industrystandard authoring tools such as Adobe FrameMaker, Microsoft Word, and Confluence to create highquality documentation.
- Collaborated with engineers, developers, and subject matter experts to gather and analyze technical information.
- Conducted user interviews, surveys, and usability testing to identify documentation needs and improve user experience.
Accomplishments
- Developed and implemented a comprehensive documentation strategy that resulted in a 20% increase in user satisfaction
- Created and maintained a knowledge base that reduced support calls by 15%
- Developed a new documentation system that streamlined the documentation process and saved the company $100,000 annually
- Collaborated with engineers and developers to create user guides and training materials that exceeded customer expectations
- Developed a content management system that made it easy for users to find and access documentation
Awards
- Recipient of the Society for Technical Communication (STC) Award for Excellence in Technical Documentation
- Recognized as an expert in user experience design by the International Institute of Information Technology (IIIT)
- Won first place in the STC Documentation Competition for a technical writing project
- Received the STC Presidents Award for outstanding contributions to the field of technical communication
Certificates
- Certified Professional Technical Communicator (CPTC)
- DITA Certified Professional (DCP)
- European Computer Driving License (ECDL) – Digital Literacy
- Technical Communication: Principles and Practice from George Mason University
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How To Write Resume For Documentation Specialist/Technical Writer
- Highlight your technical writing skills and experience in your resume.
- Showcase your ability to collaborate effectively with engineers and developers.
- Demonstrate your knowledge of documentation style guides and standards.
- Provide examples of your work, such as user guides or technical manuals, to showcase your writing skills.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the specific position.
Essential Experience Highlights for a Strong Documentation Specialist/Technical Writer Resume
- Developed and maintained user guides, technical manuals, and knowledge base articles for complex software applications and systems.
- Utilized industry-standard authoring tools such as Adobe FrameMaker, Microsoft Word, and Confluence to create high-quality documentation.
- Collaborated with engineers, developers, and subject matter experts to gather and analyze technical information.
- Conducted user interviews, surveys, and usability testing to identify documentation needs and improve user experience.
- Created and implemented documentation style guides and standards to ensure consistency and readability.
- Developed online help systems, knowledge bases, and user portals using HTML, CSS, and JavaScript.
- Utilized version control systems such as Git or SVN to track and manage documentation changes.
- Performed technical writing peer reviews to ensure accuracy, clarity, and adherence to standards.
Frequently Asked Questions (FAQ’s) For Documentation Specialist/Technical Writer
What is the role of a Documentation Specialist/Technical Writer?
A Documentation Specialist/Technical Writer is responsible for creating and maintaining documentation for software applications, systems, and products. This documentation can include user guides, technical manuals, knowledge base articles, online help systems, and more.
What skills are required to be a successful Documentation Specialist/Technical Writer?
Successful Documentation Specialists/Technical Writers typically have strong writing and editing skills, as well as a good understanding of technical concepts. They are also proficient in using industry-standard authoring tools and have experience in collaborating with engineers, developers, and subject matter experts.
What is the career outlook for Documentation Specialists/Technical Writers?
The career outlook for Documentation Specialists/Technical Writers is expected to be good over the next few years. The increasing demand for software and technology products is leading to a growing need for documentation to help users understand and use these products effectively.
What are the salary expectations for Documentation Specialists/Technical Writers?
The salary expectations for Documentation Specialists/Technical Writers vary depending on their experience, skills, and location. However, the average salary for Documentation Specialists/Technical Writers in the United States is around $75,000 per year.
What are the educational requirements for Documentation Specialists/Technical Writers?
Most Documentation Specialists/Technical Writers have a bachelor’s degree in technical writing or a related field. However, some employers may hire candidates with a combination of experience and skills that are relevant to the position.