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Tate Sanders
Drive Thru Order Taker
Summary
Experienced Drive Thru Order Taker with a proven ability to deliver excellent customer service and fulfill orders accurately and efficiently in a fast-paced environment. Expertise in using point-of-sale systems, processing payments, and upselling products to enhance customer dining experiences. Excellent communication and interpersonal skills, with a strong work ethic and a commitment to maintaining a clean and organized workspace.
Education
High School Diploma or equivalent
March 2018
Skills
- Customer Service
- Order Taking
- Payment Processing
- Product Knowledge
- Upselling
- Teamwork
Work Experience
Drive Thru Order Taker
- Upsold menu items and promotions to enhance customer dining experiences
- Suggested side items, drinks, and desserts to increase average ticket size
- Handled cash, credit card, and gift card payments with accuracy and efficiency
- Collaborated with kitchen staff to ensure proper order preparation and delivery
Drive Thru Order Taker
- Quickly and accurately captured customer orders through drivethru intercom system
- Provided a consistent and positive customer experience, maintaining a high level of satisfaction
- Efficiently processed a high volume of orders, ensuring timely and accurate order fulfillment
- Utilized pointofsale (POS) system to input orders and track customer history
Accomplishments
- Developed and implemented a new order taking system resulting in a 15% increase in order accuracy
- Effectively managed a highvolume drivethru during peak hours, ensuring smooth and timely order fulfillment
- Successfully introduced a new payment system, reducing transaction time by 10%
- Implemented a new training program for new order takers, resulting in a 20% improvement in order accuracy
- Assisted in developing and implementing a new drivethru layout, improving efficiency and customer flow
Awards
- Recognized for exceptional customer service consistently exceeding company targets
- Awarded Employee of the Month for outstanding performance in maintaining a positive and efficient work environment
- Received a certificate of appreciation for demonstrating exceptional dedication and commitment to providing excellent customer experiences
- Recognized for consistently exceeding sales targets and maintaining a positive attitude
Certificates
- ServSafe Food Handler Certification
- CPR and First Aid Certification
- Drive Thru Excellence Certification
- Customer Service Certification
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How To Write Resume For Drive Thru Order Taker
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Highlight any customer service awards or recognition you have received, as this showcases your dedication to delivering exceptional experiences.
- Consider obtaining a food handler’s license, as this certification demonstrates your commitment to food safety and hygiene.
- Practice your active listening skills to ensure you understand customer orders accurately, minimizing errors and enhancing customer satisfaction.
Essential Experience Highlights for a Strong Drive Thru Order Taker Resume
- Greet customers in a friendly and professional manner, ensuring a positive first impression.
- Accurately and efficiently record customer orders through the drive-thru intercom system.
- Utilize point-of-sale (POS) systems to input orders, track customer history, and process payments.
- Suggest side items, drinks, and desserts to increase average ticket size and enhance customer dining experiences.
- Handle cash, credit card, and gift card payments with accuracy and efficiency, ensuring proper accounting procedures.
- Collaborate with kitchen staff to ensure proper order preparation and timely delivery, maintaining a smooth flow of operations.
- Maintain a clean and organized work area, adhering to all safety and sanitation regulations.
Frequently Asked Questions (FAQ’s) For Drive Thru Order Taker
What are the key qualities of a successful Drive Thru Order Taker?
A successful Drive Thru Order Taker is friendly, accurate, and efficient. They have excellent communication skills and are able to clearly understand customer orders, even in a noisy environment. They are also able to work quickly and accurately, and are able to handle multiple tasks at once.
How can I improve my chances of getting a job as a Drive Thru Order Taker?
There are a few things you can do to improve your chances of getting a job as a Drive Thru Order Taker. First, make sure your resume is up-to-date and highlights your relevant skills and experience. Second, practice your customer service skills and make sure you are able to clearly understand and respond to customer orders. Third, be prepared to work in a fast-paced environment and be able to handle multiple tasks at once.
What are the benefits of working as a Drive Thru Order Taker?
There are several benefits to working as a Drive Thru Order Taker. First, it is a relatively easy job to get, even if you do not have a lot of experience. Second, it is a good way to earn some extra money. Third, it can be a fun and rewarding job, especially if you enjoy interacting with people.
What are the challenges of working as a Drive Thru Order Taker?
There are a few challenges to working as a Drive Thru Order Taker. First, it can be a stressful job, especially during peak hours. Second, it can be difficult to understand customer orders, especially if they are speaking quickly or quietly. Third, it can be difficult to work in a fast-paced environment, especially if you are not used to it.