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Tom Torres
Electronic Gaming Device Supervisor
Summary
Highly accomplished Electronic Gaming Device Supervisor with 10+ years of experience in the gaming industry. Proven ability to manage and supervise gaming floor operations, implement surveillance systems, and ensure compliance with gaming regulations. A strong leader with exceptional communication, interpersonal, and problem-solving skills.
Developed and implemented a comprehensive gaming floor surveillance system that resulted in a 20% reduction in gaming-related incidents.
Managed a team of 20+ gaming floor staff, providing guidance and training on gaming regulations, responsible gaming practices, and customer service standards.
Conducted regular gaming floor audits to ensure compliance with gaming laws and regulations, identifying and resolving potential vulnerabilities.
Administered the day-to-day operations of the gaming floor, including equipment maintenance, cash handling, and slot machine setup.
Trained new employees on gaming operations, responsible gaming techniques, and customer service principles.
Monitored gaming floor activities for suspicious behavior or potential cheating, promptly intervening to resolve issues.
Collaborated with casino management to develop and implement marketing strategies and promotions to attract and retain customers.
Education
Master’s degree in Gaming Management
February 2015
Skills
- Slot Machine Repair
- Table Game Operations
- Video Gaming Terminal Maintenance
- Patron Service Management
- Compliance and Audit Procedures
- Surveillance and Security Protocols
Work Experience
Electronic Gaming Device Supervisor
- Administered the daytoday operations of the gaming floor, including equipment maintenance, cash handling, and slot machine setup.
- Trained new employees on gaming operations, responsible gaming techniques, and customer service principles.
- Monitored gaming floor activities for suspicious behavior or potential cheating, promptly intervening to resolve issues.
- Collaborated with casino management to develop and implement marketing strategies and promotions to attract and retain customers.
Electronic Gaming Device Supervisor
- Developed and implemented a comprehensive gaming floor surveillance system to enhance security and player safety, resulting in a 20% reduction in gamingrelated incidents.
- Managed a team of 20 gaming floor staff, providing guidance and training on gaming regulations, responsible gaming practices, and customer service standards.
- Conducted regular gaming floor audits to ensure compliance with gaming laws and regulations, identifying and resolving potential vulnerabilities.
- Established strong working relationships with regulatory authorities and law enforcement agencies to facilitate investigations and ensure compliance.
Accomplishments
- Developed and implemented a comprehensive training program for new Electronic Gaming Device employees, resulting in a 20% reduction in onboarding time and a significant improvement in operational efficiency.
- Identified and resolved a technical issue with electronic gaming devices, preventing potential revenue loss and improving customer experience.
- Successfully managed a team of over 50 Electronic Gaming Device technicians, ensuring seamless device operations and prompt resolution of any technical issues.
- Spearheaded the implementation of a cash management system, leading to a 15% increase in cash handling efficiency and reduced incidences of fraud.
- Effectively managed budgets and expenses for the Electronic Gaming Device department, optimizing resource allocation and achieving costsaving targets.
Awards
- Recognized with the Supervisor of the Year award for 3 consecutive years, demonstrating exceptional leadership and management skills in the Electronic Gaming Device department.
- Received the Outstanding Performance Award for consistently exceeding revenue targets and maintaining high levels of customer satisfaction in electronic gaming operations.
- Awarded the Gaming Compliance Excellence Award for implementing and upholding best practices in compliance with industry regulations and policies.
- Honored with the Safety Champion Award for promoting safe gaming practices and ensuring adherence to established safety protocols.
Certificates
- Electronic Gaming Machine Supervisor Certification (EGMSC)
- Table Games Supervisor Certification (TGSC)
- Gaming Control Board License
- Certified Gaming Supervisor (CGS)
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How To Write Resume For Electronic Gaming Device Supervisor
- Highlight your experience in managing and supervising gaming floor operations, including surveillance, compliance, and customer service.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your knowledge of gaming regulations and responsible gaming practices.
- Emphasize your leadership skills and ability to motivate and manage a team.
- Tailor your resume to the specific requirements of the job posting.
Essential Experience Highlights for a Strong Electronic Gaming Device Supervisor Resume
- Developed and implemented a comprehensive gaming floor surveillance system that resulted in a 20% reduction in gaming-related incidents.
- Managed a team of 20+ gaming floor staff, providing guidance and training on gaming regulations, responsible gaming practices, and customer service standards.
- Conducted regular gaming floor audits to ensure compliance with gaming laws and regulations, identifying and resolving potential vulnerabilities.
- Established strong working relationships with regulatory authorities and law enforcement agencies to facilitate investigations and ensure compliance.
- Administered the day-to-day operations of the gaming floor, including equipment maintenance, cash handling, and slot machine setup.
- Trained new employees on gaming operations, responsible gaming techniques, and customer service principles.
- Monitored gaming floor activities for suspicious behavior or potential cheating, promptly intervening to resolve issues.
Frequently Asked Questions (FAQ’s) For Electronic Gaming Device Supervisor
What are the primary responsibilities of an Electronic Gaming Device Supervisor?
The primary responsibilities of an Electronic Gaming Device Supervisor include managing and supervising gaming floor operations, implementing surveillance systems, ensuring compliance with gaming regulations, and training and supervising staff.
What are the key skills required for an Electronic Gaming Device Supervisor?
The key skills required for an Electronic Gaming Device Supervisor include knowledge of gaming regulations and responsible gaming practices, leadership and management skills, surveillance and security protocols, and customer service management.
What is the average salary for an Electronic Gaming Device Supervisor?
The average salary for an Electronic Gaming Device Supervisor in the United States is around $65,000 per year.
What are the job growth prospects for Electronic Gaming Device Supervisors?
The job growth prospects for Electronic Gaming Device Supervisors are expected to be good over the next few years due to the increasing popularity of electronic gaming devices and the need for qualified supervisors to manage and oversee their operations.
What are the educational requirements for an Electronic Gaming Device Supervisor?
Most Electronic Gaming Device Supervisors have at least a high school diploma or equivalent, although some employers may prefer candidates with a college degree in gaming management or a related field.
What are the career advancement opportunities for Electronic Gaming Device Supervisors?
Electronic Gaming Device Supervisors may advance to positions such as Casino Manager, Director of Gaming Operations, or Vice President of Gaming.