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Oscar Murray
Eligibility Counselor
Summary
Highly skilled and experienced Eligibility Counselor with a proven track record of successfully reviewing over 2000 Medicaid applications, reducing processing time by 15%. Demonstrated expertise in conducting thorough eligibility assessments, interviewing applicants, and collecting documentation in accordance with state and federal guidelines. Proficient in processing complex Supplemental Nutrition Assistance Program (SNAP) applications, verifying income, assets, and household composition. Possess strong case management principles and a commitment to providing support and guidance to clients throughout the eligibility process. Proven ability to collaborate with other agencies to cross-reference information and resolve discrepancies, ensuring comprehensive eligibility determinations.
Education
Associate’s Degree in Social Work
January 2016
Skills
- Case Management
- Medical Terminology
- Social Services
- Policy Interpretation
- Needs Assessment
- Advocacy
Work Experience
Eligibility Counselor
- Collaborated with other agencies to crossreference information and resolve discrepancies, ensuring comprehensive eligibility determinations.
- Maintained accurate records, tracked applications, and provided timely updates to clients and supervisors.
- Utilized case management principles to provide support and guidance to clients throughout the eligibility process.
- Trained new staff members on eligibility policies, procedures, and relevant regulations.
Eligibility Counselor
- Reviewed over 2000 Medicaid applications and determined eligibility based on complex criteria, reducing processing time by 15%.
- Interviewed applicants, collected documentation, and conducted thorough eligibility assessments in accordance with state and federal guidelines.
- Processed complex Supplemental Nutrition Assistance Program (SNAP) applications, verifying income, assets, and household composition.
- Educated clients on eligibility requirements, application procedures, and available resources, fostering understanding and ensuring accurate information.
Accomplishments
- Processed over 5,000 Medicaid applications accurately, resulting in timely access to healthcare for eligible individuals.
- Conducted comprehensive assessments of financial and medical needs to determine eligibility for various government assistance programs.
- Developed and facilitated training programs for new eligibility counselors to enhance their knowledge and skills.
- Collaborated with healthcare providers and social service agencies to ensure seamless eligibility transitions for individuals.
- Implemented a quality assurance program to monitor and evaluate the accuracy and consistency of eligibility decisions.
Awards
- Recipient of the Outstanding Eligibility Counselor Award for exceptional performance in Medicaid eligibility determination.
- Recognized for implementing a new eligibility verification process that reduced processing time by 25%.
- Received a commendation for exceptional communication and interpersonal skills in interacting with applicants and resolving eligibility issues.
- Honored for contributing to the development of new policies that streamlined the eligibility process and improved efficiency.
Certificates
- Certified Eligibility Counselor (CEC)
- Certified Social Work Assistant (CSWA)
- Certified Case Manager (CCM)
- Certified Health Insurance Specialist (CHIS)
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How To Write Resume For Eligibility Counselor
- Highlight your experience in reviewing and determining eligibility for government assistance programs.
- Demonstrate your knowledge of Medicaid and SNAP guidelines and regulations.
- Emphasize your ability to communicate effectively with clients and other professionals.
- Showcase your commitment to providing excellent customer service.
Essential Experience Highlights for a Strong Eligibility Counselor Resume
- Reviewed Medicaid and SNAP applications, determining eligibility based on complex criteria.
- Interviewed applicants, collected documentation, and conducted thorough eligibility assessments.
- Educated clients on eligibility requirements, application procedures, and available resources.
- Collaborated with other agencies to cross-reference information and resolve discrepancies.
- Maintained accurate records, tracked applications, and provided timely updates to clients and supervisors.
- Utilized case management principles to provide support and guidance to clients throughout the eligibility process.
Frequently Asked Questions (FAQ’s) For Eligibility Counselor
What are the educational requirements for an Eligibility Counselor?
Most Eligibility Counselors have at least an associate’s degree in social work or a related field.
What are the primary responsibilities of an Eligibility Counselor?
Eligibility Counselors are responsible for reviewing applications, interviewing applicants, and determining eligibility for government assistance programs such as Medicaid and SNAP.
What skills are essential for an Eligibility Counselor?
Eligibility Counselors must have strong communication skills, be able to work independently and as part of a team, and have a thorough understanding of government assistance programs.
What is the job outlook for Eligibility Counselors?
The job outlook for Eligibility Counselors is expected to grow faster than average in the coming years due to the increasing demand for social services.
What is the average salary for an Eligibility Counselor?
The average salary for an Eligibility Counselor is around $40,000 per year.