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Tim Kennedy
Emergency Communications Officer (ECO)
Summary
Emergency Communications Officer (ECO) with 5+ years of experience in a high-volume 911 call center. Proven ability to handle complex and high-pressure situations, provide clear and concise instructions to callers, and coordinate emergency response efforts. Seeking a challenging role where I can leverage my skills to make a difference in the community.
Education
Bachelor’s Degree in Public Safety or Emergency Management
July 2017
Skills
- 911 Call Processing
- Dispatching Law Enforcement, Fire, and EMS
- Handling Complex and High-Pressure Situations
- Effective Communication and Interpersonal Skills
- Multitasking and Prioritization
- Geographic Information Systems (GIS) Proficiency
Work Experience
Emergency Communications Officer (ECO)
- Provided crisis counseling and emotional support to callers in distress
- Monitored and acted on emergency alert systems to ensure timely response
- Liaised with public safety agencies and community organizations to enhance emergency preparedness
- Developed and implemented training programs for new ECOs
Emergency Communications Officer (ECO)
- Resolved over 500 emergency calls per month, providing clear and concise instructions to callers
- Utilized advanced computeraided dispatch (CAD) system to efficiently dispatch emergency responders
- Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency response efforts
- Maintained detailed records of all emergency calls and dispatched personnel
Accomplishments
- Successfully processed over 5,000 emergency calls per shift, ensuring timely dispatch and response
- Reduced average response time by 10% through effective coordination and prioritization of calls
- Developed and implemented an innovative training program for new ECOs, improving proficiency and reducing errors
- Established strong relationships with local response agencies, fostering collaboration and enhancing interoperability
- Collaborated with IT specialists to implement a new emergency dispatch system, improving efficiency and reliability
Awards
- Received the National Emergency Number Association (NENA) Emergency Communications Officer of the Year Award
- Honored with the National Council for Home Safety and Security (NCHSS) Dispatcher of the Year Award
- Awarded the Association of PublicSafety Communications Officials (APCO) Telecommunicator of the Year Award
- Recognized for exceptional customer service by the International Association of Emergency Managers (IAEM)
Certificates
- APCO Certified Public Safety Telecommunicator (CPST)
- National Emergency Number Association (NENA) Telecommunicator Certification
- International Association of Fire Chiefs (IAFC) Fire Dispatcher Certification
- Association of Public-Safety Communications Officials (APCO) Emergency Medical Dispatcher Certification
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How To Write Resume For Emergency Communications Officer (ECO)
- Highlight your experience in a high-volume 911 call center and your ability to handle complex and high-pressure situations.
- Demonstrate your proficiency in using CAD systems and your knowledge of emergency response protocols.
- Emphasize your ability to provide clear and concise instructions to callers and your skills in crisis counseling.
- Showcase your commitment to community service and your desire to make a difference.
Essential Experience Highlights for a Strong Emergency Communications Officer (ECO) Resume
- Respond to emergency calls, provide clear instructions, and dispatch appropriate emergency responders
- Utilize advanced CAD systems to efficiently manage and dispatch emergency resources
- Collaborate with law enforcement, fire departments, and medical personnel to coordinate emergency response
- Maintain accurate records of all emergency calls and dispatched personnel
- Provide crisis counseling and emotional support to callers in distress
- Monitor emergency alert systems and take appropriate action to ensure timely response
- Liaise with public safety agencies and community organizations to enhance emergency preparedness
Frequently Asked Questions (FAQ’s) For Emergency Communications Officer (ECO)
What is the role of an Emergency Communications Officer (ECO)?
An ECO is responsible for responding to emergency calls, providing clear instructions to callers, and dispatching appropriate emergency responders.
What skills are required to be an ECO?
ECOs must have excellent communication and interpersonal skills, be able to multitask and prioritize, and be proficient in using CAD systems.
What is the average salary for an ECO?
The average salary for an ECO can vary depending on experience, location, and employer.
What are the career advancement opportunities for ECOs?
ECOs can advance to supervisory roles, such as 911 Center Manager or Director of Public Safety Communications.
What is the job outlook for ECOs?
The job outlook for ECOs is expected to grow in the coming years due to the increasing demand for emergency services.
What are some tips for writing a standout ECO resume?
Highlight your experience in a high-volume 911 call center, your ability to handle complex and high-pressure situations, and your commitment to community service.
What are some common interview questions for ECOs?
Common interview questions for ECOs include questions about your experience in handling emergency calls, your knowledge of CAD systems, and your ability to work under pressure.
What are some professional development opportunities for ECOs?
ECOs can pursue professional development opportunities through training programs offered by NENA and other organizations.