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Edison Price
Emergency Medical Dispatcher
Summary
Highly skilled Emergency Medical Dispatcher with extensive experience in utilizing the Emergency Medical Dispatch System (EMDS) to gather critical patient information, provide prearrival instructions, and dispatch appropriate emergency responders. Proficient in triage, medical protocol interpretation, and active listening. Demonstrated ability to handle high-volume call loads, prioritize emergencies, and maintain accurate call records. Exceptional situational awareness and decision-making under pressure.
Education
Emergency Medical Services Degree
October 2015
Skills
- Triage
- Emergency Medical Dispatching
- Medical Protocol Interpretation
- Telephone CPR
- Active Listening
- Problem-Solving
Work Experience
Emergency Medical Dispatcher
- Collaborated with other emergency responders, including police and fire departments, to provide seamless coordination and interagency support during major incidents.
- Conducted quality assurance audits to ensure adherence to established protocols and standards, identifying and addressing areas for improvement.
- Received and processed over 500 emergency calls per shift, demonstrating exceptional situational awareness and decisionmaking under pressure.
- Utilized advanced communication techniques to deescalate and calm distressed callers, ensuring effective information gathering.
Emergency Medical Dispatcher
- Utilized the Emergency Medical Dispatch System (EMDS) to gather and interpret critical patient information and dispatch appropriate emergency responders, including police, fire, and EMS.
- Performed triage and provided prearrival instructions to callers experiencing medical emergencies, guiding them through lifesaving measures such as CPR and first aid.
- Assessed the severity of emergencies and prioritized calls based on the National Emergency Number Association (NENA) protocols, ensuring the most urgent cases received the fastest response times.
- Maintained accurate and detailed records of all calls received, including patient information, incident details, and actions taken.
Accomplishments
- Challenge Navigated a high volume of emergency calls during peak traffic hours, resulting in delayed response times. Action Implemented a new call prioritization system to triage calls effectively and ensure timely dispatch of critical resources. Result Reduced average response times by 15% and improved call abandonment rates.
- Challenge Encountered frequent communication barriers with nonEnglish speaking callers. Action Partnered with a language translation service to provide realtime interpretation during emergency calls. Result Enhanced communication and facilitated effective medical assistance, resulting in improved patient outcomes.
- Challenge Identified a lack of standardized training protocols for new dispatchers. Action Developed and implemented a comprehensive training curriculum covering all aspects of emergency call handling, ensuring consistent and efficient response to emergencies. Result Improved dispatcher competency and reduced error rates by 20%.
- Challenge Noticed a surge in mental healthrelated emergency calls. Action Collaborated with local mental health organizations to establish a protocol for handling these calls sensitively and effectively. Result Enhanced the quality of care provided to callers experiencing mental health crises, leading to better outcomes.
- Challenge Faced frequent false activation of emergency systems, tying up dispatch resources. Action Implemented a caller verification process to screen incoming calls and reduce false activations. Result Freed up dispatchers to handle genuine emergencies, improving overall response times.
Awards
- Received the National Emergency Number Association (NENA) Telecommunicator of the Year Award for exceptional performance in emergency call handling.
- Recognized with the IAED (International Academies of Emergency Dispatch) Star of Life Award for consistently exceeding performance standards in medical call handling.
- Honored with the NENA Vision 21 Award for innovative contributions to the advancement of emergency dispatching.
- Awarded the EMSA (Emergency Medical Services Association) Excellence in Dispatch Award for outstanding leadership in the field.
Certificates
- Emergency Medical Dispatcher (EMD)
- APCO Certified Emergency Medical Dispatcher (CP-E)
- National Emergency Medical Services (NEMSIS)
- International Association of Emergency Managers (IAEM)
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How To Write Resume For Emergency Medical Dispatcher
- Highlight your experience in using the Emergency Medical Dispatch System (EMDS) and your ability to gather and interpret critical patient information.
- Emphasize your triage skills and ability to provide prearrival instructions to callers experiencing medical emergencies.
- Showcase your ability to assess the severity of emergencies and prioritize calls based on established protocols.
- Demonstrate your commitment to accuracy and detail by highlighting your experience in maintaining call records.
Essential Experience Highlights for a Strong Emergency Medical Dispatcher Resume
- Utilized the Emergency Medical Dispatch System (EMDS) to gather and interpret critical patient information and dispatch appropriate emergency responders.
- Performed triage and provided prearrival instructions to callers experiencing medical emergencies, guiding them through lifesaving measures such as CPR and first aid.
- Assessed the severity of emergencies and prioritized calls based on the National Emergency Number Association (NENA) protocols, ensuring the most urgent cases received the fastest response times.
- Maintained accurate and detailed records of all calls received, including patient information, incident details, and actions taken.
- Collaborated with other emergency responders, including police and fire departments, to provide seamless coordination and interagency support during major incidents.
Frequently Asked Questions (FAQ’s) For Emergency Medical Dispatcher
What are the key skills and qualities required for an Emergency Medical Dispatcher?
The key skills and qualities required for an Emergency Medical Dispatcher are: triage, emergency medical dispatching, medical protocol interpretation, telephone CPR, active listening, problem-solving, and the ability to remain calm and collected under pressure.
What is the role of an Emergency Medical Dispatcher?
The role of an Emergency Medical Dispatcher is to gather critical patient information, provide prearrival instructions, and dispatch appropriate emergency responders. They also assess the severity of emergencies, prioritize calls, maintain accurate call records, and collaborate with other emergency responders.
What are the career prospects for an Emergency Medical Dispatcher?
Emergency Medical Dispatchers can advance to roles such as Emergency Medical Services Manager, Quality Assurance Coordinator, or 911 Communications Director. They may also pursue further education to become a Paramedic or Registered Nurse.
What is the difference between an Emergency Medical Dispatcher and an Emergency Medical Technician (EMT)?
Emergency Medical Dispatchers provide prearrival instructions and dispatch emergency responders, while EMTs provide medical care at the scene of an emergency.
What is the typical work environment for an Emergency Medical Dispatcher?
Emergency Medical Dispatchers typically work in a central communications center, dispatching emergency responders to various locations.