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Johnny Simmons
Emergency Telecommunications Dispatcher (ETD)
Summary
Highly motivated Emergency Telecommunications Dispatcher (ETD) with over 5 years of experience in a fast-paced 911 dispatch center. Proven ability to handle high-pressure situations and provide clear and concise instructions during emergencies. Exceptional communication and interpersonal skills, with a passion for helping others and making a difference in the community. Proficient in using EMD, Fire Dispatch, Law Enforcement Dispatch, and PST software. Committed to maintaining a high level of situational awareness and ensuring the safety and well-being of the public.
Education
Associate’s degree in Emergency Telecommunications
March 2018
Skills
- Emergency Medical Dispatch (EMD)
- Fire Dispatch
- Law Enforcement Dispatch
- Public Safety Telecommunications (PST)
- Stress Management
- Time Management
Work Experience
Emergency Telecommunications Dispatcher (ETD)
- Communicated clearly and professionally with callers, calming down distressed individuals and gathering necessary information.
- Demonstrated exceptional problemsolving skills, thinking quickly and finding solutions during emergencies.
- Provided accurate and timely updates to supervisors, incident commanders, and other stakeholders.
- Participated in training exercises to stay updated on best practices and enhance overall readiness.
Emergency Telecommunications Dispatcher (ETD)
- Facilitated 911 calls and coordinated emergency responses, providing crucial assistance during timesensitive situations.
- Collaborated effectively with law enforcement, fire departments, and emergency medical services to ensure seamless incident management.
- Utilized advanced calltaking and dispatching software to prioritize emergencies, assign resources, and provide detailed instructions.
- Maintained situational awareness and monitored multiple communication channels simultaneously to handle a high volume of calls efficiently.
Accomplishments
- Improved call response times by 15% through the implementation of a new calltaking protocol
- Reduced the number of abandoned calls by 20% by implementing a new callback system
- Assisted over 500 callers in distress, providing critical information and support during emergency situations
- Developed and implemented a new training program for ETDs, resulting in a 10% increase in callhandling efficiency
- Coordinated the response to multiple largescale emergencies, ensuring the effective and timely deployment of resources
Awards
- Association of PublicSafety Communications Officials (APCO) International Telecommunicator of the Year Award
- National Emergency Number Association (NENA) 911 Professional of the Year Award
- International Academies of Emergency Dispatch (IAED) Dispatcher of the Year Award
Certificates
- APCO Emergency Communications Officer (EC-O)
- IAPD Telecommunicator (IT)
- NENA Emergency Number Professional (ENP)
- NFPA Professional Qualifications for Public Safety Telecommunicators (PQST)
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How To Write Resume For Emergency Telecommunications Dispatcher (ETD)
- Highlight your ability to remain calm and collected under pressure, and your strong decision-making skills.
- Showcase your proficiency in using EMD, Fire Dispatch, Law Enforcement Dispatch, and PST software.
- Emphasize your commitment to providing excellent customer service and your passion for helping others.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Seek feedback and guidance from experienced ETDs to enhance your resume’s credibility.
Essential Experience Highlights for a Strong Emergency Telecommunications Dispatcher (ETD) Resume
- Received and assessed 911 calls, determining the nature of emergencies and dispatching appropriate emergency services.
- Communicated with callers, gathering information and providing instructions to assist during emergencies.
- Prioritized emergencies and allocated resources efficiently to ensure timely response and minimize the severity of incidents.
- Maintained situational awareness and monitored multiple communication channels simultaneously, ensuring seamless coordination of emergency responses.
- Provided accurate and up-to-date information to supervisors, incident commanders, and other stakeholders.
- Participated in training exercises to enhance knowledge and skills, ensuring readiness to handle various emergency situations.
- Worked collaboratively with law enforcement, fire departments, and emergency medical services to ensure effective incident management and inter-agency cooperation.
Frequently Asked Questions (FAQ’s) For Emergency Telecommunications Dispatcher (ETD)
What are the essential qualities of a successful Emergency Telecommunications Dispatcher?
Successful ETDs possess exceptional communication skills, the ability to think clearly under pressure, and a strong commitment to public safety. They are also proficient in using emergency dispatch software and have a deep understanding of emergency response protocols.
What is the role of an Emergency Telecommunications Dispatcher?
ETDs play a vital role in the public safety system by receiving and assessing 911 calls, dispatching emergency services, and providing instructions to callers during emergencies. They act as the first point of contact for individuals in need of assistance and are responsible for coordinating a timely and effective response.
What are the career advancement opportunities for Emergency Telecommunications Dispatchers?
ETDs can advance their careers by taking on supervisory roles, specializing in specific areas such as EMD or Fire Dispatch, or pursuing higher education in emergency management or public safety administration.
What is the work environment of an Emergency Telecommunications Dispatcher like?
ETDs typically work in a fast-paced and high-pressure environment, where they must remain calm and focused while handling multiple calls simultaneously. They work in close coordination with other emergency responders and must be able to adapt to changing situations quickly.
What educational background is required to become an Emergency Telecommunications Dispatcher?
While specific educational requirements may vary, most ETDs hold at least a high school diploma or equivalent. Some employers may prefer candidates with an associate’s degree in Emergency Telecommunications or a related field.
What are the key skills required for Emergency Telecommunications Dispatchers?
Essential skills for ETDs include strong communication and interpersonal abilities, proficiency in using emergency dispatch software, the ability to prioritize and manage multiple tasks, and a deep understanding of emergency response protocols.
What is the job outlook for Emergency Telecommunications Dispatchers?
The job outlook for ETDs is expected to grow faster than average in the coming years, as the demand for public safety services continues to increase. This growth is driven by factors such as population growth, the aging population, and the increased use of 911 services.
What is the average salary for Emergency Telecommunications Dispatchers?
The average salary for ETDs varies depending on factors such as experience, location, and employer. However, according to the U.S. Bureau of Labor Statistics, the median annual salary for Emergency Telecommunications Dispatchers was $47,890 in May 2021.