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Jett Wright
Emergency Vehicle Dispatcher
Summary
Highly skilled Emergency Vehicle Dispatcher with over 7 years of experience in prioritizing and dispatching emergency vehicles (police, ambulance, and fire) based on the nature and urgency of calls, ensuring the safety and wellbeing of the public. Proven ability to handle high-volume call traffic and effectively assess the severity and location of incidents, directing first responders to appropriate destinations. Proficient in utilizing computer-aided dispatch (CAD) systems to track vehicle locations, monitor incident statuses, and maintain clear communication channels.
Education
Bachelor’s degree in Criminal Justice
August 2017
Skills
- Emergency Communications Management
- Incident Prioritization
- Radio Communications
- Telephone Triage
- Computer-Aided Dispatch (CAD) Systems
- Geographic Information Systems (GIS)
Work Experience
Emergency Vehicle Dispatcher
- Monitored and analyzed call data to identify trends and patterns, providing valuable insights for improving emergency response times and strategies.
- Collaborated with law enforcement, fire, and medical personnel to ensure seamless coordination and interagency cooperation.
- Established and maintained working relationships with key stakeholders, including local government officials and community organizations.
- Utilized crisis management techniques to effectively manage highstress situations and ensure the safety of callers and emergency personnel.
Emergency Vehicle Dispatcher
- Prioritized and dispatched emergency vehicles (police, ambulance, and fire) based on the nature and urgency of calls, ensuring the safety and wellbeing of the public.
- Handled highvolume call traffic and effectively assessed the severity and location of incidents, directing first responders to appropriate destinations.
- Utilized computeraided dispatch (CAD) systems to track vehicle locations, monitor incident statuses, and maintain clear communication channels.
- Communicated effectively with callers, emergency personnel, and other agencies, providing precise information and maintaining situational awareness.
Accomplishments
- Established a partnership with local emergency response agencies to enhance coordination and improve situational awareness
- Utilized advanced mapping and tracking technologies to improve vehicle dispatch accuracy and reduce response times by 5%
- Implemented a new call screening process that prioritized highacuity emergencies, resulting in faster response times for critical incidents
- Developed training materials and conducted regular refresher courses for dispatchers to ensure adherence to best practices and regulatory compliance
- Established a quality assurance program to monitor and evaluate dispatcher performance, leading to improvements in call handling and incident management
Awards
- Received the Dispatcher of the Year award for exceptional performance in 2022
- Recognized with the Outstanding Contribution Award for implementing a new dispatch protocol that reduced call handling time by 10%
Certificates
- National Emergency Number Association (NENA) Certification
- Emergency Medical Dispatch (EMD) Certification
- Computer-Aided Dispatch (CAD) Certification
- Fire Dispatcher Certification
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How To Write Resume For Emergency Vehicle Dispatcher
- Highlight your experience in prioritizing and dispatching emergency vehicles, and your ability to handle high-volume call traffic.
- Showcase your proficiency in utilizing CAD systems and your ability to communicate effectively with callers, emergency personnel, and other agencies.
- Demonstrate your commitment to providing excellent customer service and your ability to work under pressure.
- Include specific examples of your work experience to illustrate your skills and abilities.
Essential Experience Highlights for a Strong Emergency Vehicle Dispatcher Resume
- Prioritize and dispatch emergency vehicles (police, ambulance, and fire) based on the nature and urgency of calls.
- Handle high-volume call traffic and effectively assess the severity and location of incidents, directing first responders to appropriate destinations.
- Utilize computer-aided dispatch (CAD) systems to track vehicle locations, monitor incident statuses, and maintain clear communication channels.
- Communicate effectively with callers, emergency personnel, and other agencies, providing precise information and maintaining situational awareness.
- Monitor and analyze call data to identify trends and patterns, providing valuable insights for improving emergency response times and strategies.
- Collaborate with law enforcement, fire, and medical personnel to ensure seamless coordination and interagency cooperation.
Frequently Asked Questions (FAQ’s) For Emergency Vehicle Dispatcher
What is the role of an Emergency Vehicle Dispatcher?
An Emergency Vehicle Dispatcher is responsible for prioritizing and dispatching emergency vehicles (police, ambulance, and fire) based on the nature and urgency of calls, ensuring the safety and wellbeing of the public.
What are the key skills required for an Emergency Vehicle Dispatcher?
The key skills required for an Emergency Vehicle Dispatcher include emergency communications management, incident prioritization, radio communications, telephone triage, computer-aided dispatch (CAD) systems, and geographic information systems (GIS).
What are the career opportunities for an Emergency Vehicle Dispatcher?
Emergency Vehicle Dispatchers can advance to positions such as Emergency Communications Manager, 911 Director, or Public Safety Director.
What is the salary range for an Emergency Vehicle Dispatcher?
The salary range for an Emergency Vehicle Dispatcher varies depending on experience, location, and employer, but typically ranges from $30,000 to $60,000 per year.
What are the challenges of being an Emergency Vehicle Dispatcher?
The challenges of being an Emergency Vehicle Dispatcher include handling high-volume call traffic, dealing with stressful situations, and working under pressure.