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Joseph Bennett
Fare Collector
Summary
Highly skilled and experienced Fare Collector with a proven track record of providing exceptional customer service and ensuring compliance with company policies. Proficient in fare collection, ticket issuance, cash handling, and conflict resolution. Demonstrated ability to maintain a clean, organized, and safe work environment while adhering to all safety regulations.
Education
Associate’s Degree in Business Administration
February 2015
Skills
- Fare Collection
- Customer Service
- Cash Handling
- Ticket Issuance
- Conflict Resolution
- Attention to Detail
Work Experience
Fare Collector
- Detected and prevented fare evasion by monitoring passenger behavior and conducting inspections.
- Reconciled and accounted for daily fare collections, ensuring accuracy and timely reporting.
- Collaborated with other Fare Collectors and station staff to maintain smooth and efficient station operations.
- Assisted passengers with route and fare information, providing guidance and support.
Fare Collector
- Collected fares and issued tickets accurately and efficiently, ensuring compliance with company policies.
- Maintained a clean, organized, and safe work environment, adhering to all safety regulations.
- Provided excellent customer service, resolving inquiries and complaints promptly and professionally.
- Operated fare collection equipment, including ticket vending machines, fare gates, and cash registers.
Accomplishments
- Implemented a new fare payment system that resulted in a 12% increase in revenue collection per month
- Trained and mentored 15 new fare collectors, ensuring a high level of efficiency and customer satisfaction
- Developed a new training program for fare collectors that focused on enhancing customer service skills
- Successfully implemented a new fare collection technology, resulting in reduced processing time and increased operational efficiency
- Developed and implemented a new fare structure that increased ridership and revenue
Awards
- Fare Collector of the Year Award for outstanding customer service and revenue collection
- Recognition for successfully managing a team of fare collectors during a largescale public transit event
- Received a certificate of appreciation for assisting law enforcement in identifying a fare evader
- Recognized for exemplary customer service and dedication to the job
Certificates
- Certified Fare Collector
- CPR and First Aid Certification
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How To Write Resume For Fare Collector
- Emphasize your customer service skills and ability to resolve conflicts effectively
- Highlight your attention to detail and accuracy in fare collection and accounting
- Showcase your knowledge of fare collection equipment and procedures
- Quantify your accomplishments whenever possible, such as the number of fares collected or customer complaints resolved
Essential Experience Highlights for a Strong Fare Collector Resume
- Collect fares accurately and efficiently, issuing tickets in compliance with company policies
- Maintain a clean, organized, and safe work environment, adhering to all safety regulations
- Provide excellent customer service, resolving inquiries and complaints promptly and professionally
- Operate fare collection equipment, including ticket vending machines, fare gates, and cash registers
- Detect and prevent fare evasion by monitoring passenger behavior and conducting inspections
- Reconcile and account for daily fare collections, ensuring accuracy and timely reporting
- Collaborate with other Fare Collectors and station staff to maintain smooth and efficient station operations
Frequently Asked Questions (FAQ’s) For Fare Collector
What are the primary responsibilities of a Fare Collector?
Fare Collectors are responsible for collecting fares accurately and efficiently, providing excellent customer service, operating fare collection equipment, detecting and preventing fare evasion, reconciling and accounting for daily fare collections, and maintaining a clean and safe work environment.
What skills are required to be a successful Fare Collector?
Successful Fare Collectors possess strong customer service skills, attention to detail, accuracy, proficiency in fare collection equipment and procedures, and the ability to work independently and as part of a team.
What is the typical work environment for a Fare Collector?
Fare Collectors typically work in busy transportation environments such as train stations, bus terminals, or airports. They may work indoors or outdoors, and may need to stand for extended periods of time.
What are the career advancement opportunities for a Fare Collector?
Fare Collectors may advance to supervisory or management positions within the transportation industry. They may also move into related fields such as customer service or security.
What is the average salary for a Fare Collector?
The average salary for a Fare Collector in the United States is around $35,000 per year. However, salaries can vary depending on location, experience, and employer.
What are the benefits of working as a Fare Collector?
Working as a Fare Collector offers the opportunity to work in a dynamic and fast-paced environment, while also providing a valuable service to the public.