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Colton Jones
Fire Dispatcher
Summary
Fire dispatcher with 5+ years experience in processing over 500 emergency calls per shift, effectively dispatching fire, EMS, and police units. Proficient in utilizing CAD (Computer Aided Dispatch) systems, GIS (Geographic Information System), and other emergency communications systems. Exceptional communication and interpersonal skills, with a proven ability to prioritize incoming calls based on urgency and severity, ensuring timely dispatch of resources. Track record of collaborating with dispatchers in adjacent jurisdictions to coordinate multi-agency responses to cross-boundary incidents.
Education
Associate Degree in Fire Science
March 2015
Skills
- Advanced Knowledge of Emergency Communications Systems
- Proficient in CAD (Computer-Aided Dispatch) Systems
- Experienced in Firefighter Dispatch
- Expertise in Emergency Medical Dispatch
- Enhanced Communication and Interpersonal Skills
- Exceptional Multitasking Abilities
Work Experience
Fire Dispatcher
- Collaborated with dispatchers in adjacent jurisdictions to coordinate multiagency responses to crossboundary incidents
- Monitored emergency radio traffic and recorded relevant information for incident documentation
- Provided updates on incident status to superiors, stakeholders, and the public
- Utilized GIS (Geographic Information System) to locate incidents and identify optimal response routes
Fire Dispatcher
- Processed over 500 emergency calls per shift, effectively dispatching fire, EMS, and police units
- Utilized CAD (Computer Aided Dispatch) system to gather incident details and determine appropriate response
- Maintained clear and concise communication with first responders, providing realtime updates on incidents
- Prioritized incoming calls based on urgency and severity, ensuring timely dispatch of resources
Accomplishments
- Successfully handled over 10,000 emergency calls in the past year, maintaining an average response time below 1 minute.
- Developed and implemented a new calltaking protocol, reducing call processing time by 25% and improving caller satisfaction.
- Collaborated with responders to provide realtime updates and scene intelligence, facilitating faster and more effective emergency responses.
- Coordinated emergency response for a major earthquake, managing over 500 calls and ensuring the timely deployment of resources.
- Established a collaborative working relationship with local fire and EMS agencies, improving interagency communication and coordination.
Awards
- Fire Dispatcher of the Year Award, 2022, recognizing outstanding performance in call handling and emergency management.
- National Fire Dispatch Institute Dispatcher Excellence Award, 2021, honoring commitment to professional development and industry best practices.
- FirstResponder Emergency Network (FEN) Dispatcher of Distinction Award, 2020, recognizing exceptional communication and coordination during a major emergency.
- Fire District Valor Medal, 2019, awarded for exceptional bravery and quick thinking in a lifethreatening situation.
Certificates
- Fire Dispatcher Professional (FDP) Certification
- Fire Service Telecommunicator I (FSTI) Certification
- Emergency Medical Dispatcher (EMD) Certification
- National Incident Management System (NIMS) Certification
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How To Write Resume For Fire Dispatcher
- Highlight your experience in processing a high volume of emergency calls and your ability to prioritize and dispatch resources effectively.
- Demonstrate your proficiency in using CAD and other emergency communication systems, and your ability to gather and analyze incident details.
- Emphasize your communication and interpersonal skills, and your ability to work effectively with first responders and other agencies.
- Showcase your ability to handle high-pressure situations and make critical decisions in a timely manner.
- Consider including any additional certifications or training that you have completed, such as Emergency Medical Dispatch (EMD) or Firefighter Dispatch.
Essential Experience Highlights for a Strong Fire Dispatcher Resume
- Processed over 500 emergency calls per shift, effectively dispatching fire, EMS, and police units
- Utilized CAD (Computer Aided Dispatch) system to gather incident details and determine appropriate response
- Maintained clear and concise communication with first responders, providing real-time updates on incidents
- Prioritized incoming calls based on urgency and severity, ensuring timely dispatch of resources
- Collaborated with dispatchers in adjacent jurisdictions to coordinate multi-agency responses to cross-boundary incidents
- Monitored emergency radio traffic and recorded relevant information for incident documentation
- Provided updates on incident status to superiors, stakeholders, and the public
Frequently Asked Questions (FAQ’s) For Fire Dispatcher
What are the primary responsibilities of a Fire Dispatcher?
The primary responsibilities of a Fire Dispatcher include receiving and processing emergency calls, dispatching fire, EMS, and police units, maintaining communication with first responders, and providing updates on incident status.
What are the essential skills for a Fire Dispatcher?
Essential skills for a Fire Dispatcher include advanced knowledge of emergency communication systems, proficiency in CAD systems, experience in firefighter and emergency medical dispatch, enhanced communication and interpersonal skills, and exceptional multitasking abilities.
What is the work environment of a Fire Dispatcher like?
Fire Dispatchers typically work in a fast-paced and high-stress environment, where they must be able to remain calm and focused under pressure. They must also be able to work independently and as part of a team.
What are the career prospects for a Fire Dispatcher?
Fire Dispatchers with experience and additional certifications may advance to supervisory or management positions within their agencies. They may also pursue careers in related fields, such as emergency management or public safety.
What is the salary range for a Fire Dispatcher?
The salary range for a Fire Dispatcher can vary depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for Fire Dispatchers was $48,040 in May 2021.
What are the educational requirements for a Fire Dispatcher?
Most Fire Dispatchers have at least a high school diploma or equivalent. Some employers may require an Associate Degree in Fire Science or a related field.
What are the benefits of working as a Fire Dispatcher?
Benefits of working as a Fire Dispatcher can include job security, competitive salaries, opportunities for career advancement, and the satisfaction of serving the community.