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Sawyer Scott
Floor Attendant
Summary
Highly motivated and experienced Floor Attendant with a proven track record of providing excellent guest service in the casino industry. Demonstrated ability to maintain a clean and welcoming gaming floor, handle guest inquiries and resolve issues promptly, and collaborate effectively with security personnel to ensure the safety of guests and casino assets. Proficient in operating various gaming equipment and systems, including slot machines, roulette tables, and cash cages.
Education
Bachelor’s Degree
September 2016
Skills
- Guest Service Excellence
- Attention to Detail
- Multitasking
- Physical Stamina
- Time Management
- Problem Solving
Work Experience
Floor Attendant
- Collaborated effectively with security personnel to address security concerns and ensure the safety of guests and casino assets.
- Responded promptly to emergency situations, following established protocols and assisting guests in a calm and professional manner.
- Operated various equipment and systems, including slot machines, roulette tables, and cash cages.
- Enforced casino rules and regulations, promoting fair play and responsible gaming practices.
Floor Attendant
- Maintained cleanliness and aesthetic appeal of the gaming floor, ensuring a welcoming and inviting atmosphere for guests.
- Provided prompt and courteous service to guests, resolving their inquiries and resolving issues efficiently.
- Monitored gaming tables and machines for any suspicious activities, maintaining a safe and secure environment for guests and staff.
- Processed player transactions accurately and efficiently, ensuring timely payouts and the smooth flow of operations.
Accomplishments
- Successfully handled a highvolume of guest requests during peak periods, reducing wait times by 15%.
- Developed and implemented a new cleaning and disinfecting protocol that improved guest safety and satisfaction.
- Trained new floor attendants on proper cleaning techniques and guest interaction protocols.
- Developed a system to track and resolve guest complaints, improving guest satisfaction and reducing response times.
- Worked closely with housekeeping to ensure a seamless and efficient cleaning process.
Awards
- Won the Employee of the Month award for consistently exceeding performance expectations.
- Recognized for outstanding customer service by receiving multiple positive guest reviews.
- Awarded for commitment to excellence and teamwork by hotel management.
- Received an award for maintaining a spotless and wellorganized work area.
Certificates
- Certified Floor Attendant (CFA)
- Infection Control and Prevention (ICP)
- First Aid and CPR
- Green Cleaning Certification
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How To Write Resume For Floor Attendant
- Highlight your guest service skills and experience in a customer-facing role.
- Demonstrate your attention to detail and ability to maintain a clean and organized work environment.
- Emphasize your problem-solving abilities and experience in handling guest inquiries and resolving issues.
- Showcase your knowledge of casino operations and your ability to operate various gaming equipment and systems.
- Quantify your accomplishments whenever possible to demonstrate your impact on the casino’s operations.
Essential Experience Highlights for a Strong Floor Attendant Resume
- Maintained cleanliness and aesthetic appeal of the gaming floor
- Provided prompt and courteous service to guests
- Monitored gaming tables and machines for suspicious activities
- Processed player transactions accurately and efficiently
- Collaborated effectively with security personnel
- Responded promptly to emergency situations
- Enforced casino rules and regulations
Frequently Asked Questions (FAQ’s) For Floor Attendant
What are the key skills required to be a successful Floor Attendant?
Key skills for a Floor Attendant include guest service excellence, attention to detail, multitasking, physical stamina, time management, problem-solving, and the ability to work effectively in a team environment.
What are the typical duties and responsibilities of a Floor Attendant?
Floor Attendants are responsible for maintaining the cleanliness and aesthetic appeal of the gaming floor, providing prompt and courteous service to guests, monitoring gaming tables and machines for suspicious activities, processing player transactions, collaborating with security personnel, responding to emergency situations, and enforcing casino rules and regulations.
What is the career path for a Floor Attendant?
Floor Attendants can advance to supervisory roles, such as Shift Manager or Casino Manager. With additional experience and training, they may also move into other areas of casino operations, such as table games or slot operations.
What is the average salary for a Floor Attendant?
The average salary for a Floor Attendant varies depending on experience, location, and casino size. According to Salary.com, the average salary for a Floor Attendant in the United States is around $25,000 per year.
What are the benefits of working as a Floor Attendant?
Benefits of working as a Floor Attendant include the opportunity to work in a fast-paced and exciting environment, interact with people from all walks of life, and earn tips. Floor Attendants may also receive benefits such as health insurance, paid time off, and employee discounts.
What are the challenges of working as a Floor Attendant?
Challenges of working as a Floor Attendant include long hours, working on weekends and holidays, and dealing with difficult guests. Floor Attendants may also be exposed to secondhand smoke and other environmental hazards.