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Derrick Ramirez
Freight Caller
Summary
Experienced Freight Caller with a proven track record of managing all aspects of freight transportation, including scheduling, routing, and tracking shipments. Negotiated and secured competitive rates with carriers to optimize shipping costs. Monitored shipment status and provided real-time updates to customers. Resolved freight discrepancies, ensuring timely and accurate delivery. Collaborated with warehouse personnel to coordinate loading and unloading operations. Maintained detailed records of all freight shipments and related documentation. Utilized specialized software and technology to manage freight logistics. Scheduled and managed appointments with truck drivers for pickups and deliveries.
Education
Bachelor’s degree in Logistics or a related field
December 2018
Skills
- Rate Negotiation
- Carrier Management
- Freight Order Processing
- Transportation Management Software Proficiency
- Excellent Communication and Interpersonal Skills
- Proficient in Microsoft Office Suite
Work Experience
Freight Caller
- Collaborated with warehouse personnel to coordinate loading and unloading operations
- Maintained detailed records of all freight shipments and related documentation
- Utilized specialized software and technology to manage freight logistics
- Scheduled and managed appointments with truck drivers for pickups and deliveries
Freight Caller
- Managed all aspects of freight transportation, including scheduling, routing, and tracking shipments
- Negotiated and secured competitive rates with carriers to optimize shipping costs
- Monitored shipment status and provided realtime updates to customers
- Resolved freight discrepancies, ensuring timely and accurate delivery
Accomplishments
- Developed and implemented a new call routing system, resulting in a 20% increase in call efficiency, reducing customer wait times and improving overall operational performance.
- Optimized freight bookings by leveraging market knowledge and industry connections, saving the company approximately $150,000 in transportation costs over a 6month period.
- Developed and implemented a training program for new freight callers, providing comprehensive guidance on industry practices, company policies, and best practices for handling complex freight queries.
- Automated daily reporting processes, saving 3 hours per day and improving the accuracy and efficiency of freight data management.
- Implemented a new freight tracking system, enabling realtime visibility of shipments and improving customer communication by providing timely updates on freight status.
Awards
- Recognized for exceptional customer service, exceeding expectations in consistently resolving complex freight queries and fostering strong client relationships.
- Received the annual Freight Caller of the Year award for consistently delivering superior performance, meeting or exceeding all targets and going above and beyond to support clients.
- Awarded for outstanding teamwork and collaboration, effectively coordinating with crossfunctional departments to ensure seamless endtoend freight management.
- Recognized for exceptional problemsolving abilities, consistently finding innovative solutions to freight transportation challenges and ensuring timely and costeffective delivery of goods.
Certificates
- Certified Freight Broker (CFB)
- Certified Transportation Professional (CTP)
- Certified Logistician (CL)
- Dangerous Goods Handling Certification
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How To Write Resume For Freight Caller
- Highlight your experience in managing all aspects of freight transportation.
- Quantify your accomplishments whenever possible.
- Use strong action verbs to describe your skills and experience.
- Tailor your resume to the specific job requirements.
Essential Experience Highlights for a Strong Freight Caller Resume
- Managed all aspects of freight transportation, including scheduling, routing, and tracking shipments.
- Negotiated and secured competitive rates with carriers to optimize shipping costs.
- Monitored shipment status and provided real-time updates to customers.
- Resolved freight discrepancies, ensuring timely and accurate delivery.
- Collaborated with warehouse personnel to coordinate loading and unloading operations.
- Maintained detailed records of all freight shipments and related documentation.
- Utilized specialized software and technology to manage freight logistics.
Frequently Asked Questions (FAQ’s) For Freight Caller
What are the key skills required for a Freight Caller?
The key skills required for a Freight Caller include rate negotiation, carrier management, freight order processing, transportation management software proficiency, excellent communication and interpersonal skills, and proficiency in Microsoft Office Suite.
What are the typical job responsibilities of a Freight Caller?
The typical job responsibilities of a Freight Caller include managing all aspects of freight transportation, including scheduling, routing, and tracking shipments; negotiating and securing competitive rates with carriers; monitoring shipment status and providing real-time updates to customers; resolving freight discrepancies; collaborating with warehouse personnel to coordinate loading and unloading operations; maintaining detailed records of all freight shipments and related documentation; and utilizing specialized software and technology to manage freight logistics.
What are the career prospects for a Freight Caller?
The career prospects for a Freight Caller are good. With experience, Freight Callers can move into management positions, such as Freight Broker or Transportation Manager.
What is the average salary for a Freight Caller?
The average salary for a Freight Caller is $45,000 per year.
What are the educational requirements for a Freight Caller?
The educational requirements for a Freight Caller typically include a high school diploma or equivalent.
What are the top companies that hire Freight Callers?
The top companies that hire Freight Callers include Echo Global Logistics, C.H. Robinson, and Schneider National.