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Maverick Torres
Gambling Floor Supervisor
Summary
Highly experienced and results-oriented Gambling Floor Supervisor with over 10 years of experience in the gaming industry. Proven ability to supervise and manage large teams, maintain regulatory compliance, and provide exceptional customer service. Skilled in player identification, cash handling, and conflict resolution. Expertise in developing and implementing training programs for new and existing staff. Seeking a challenging role where I can leverage my expertise to contribute to the success of a reputable casino operation.
Education
Bachelor’s degree in Hospitality Management
September 2018
Skills
- Regulatory Compliance
- Player Identification and Verification
- Surveillance and Monitoring
- Cash Handling and Accounting
- Customer Service and Conflict Resolution
- Team Leadership and Management
Work Experience
Gambling Floor Supervisor
- Maintained a strong working knowledge of all gaming regulations and procedures.
- Conducted regular audits and inspections to ensure compliance with regulations and policies.
- Created and maintained accurate records of all gaming transactions.
- Managed the budget for the gaming floor, ensuring costeffective operations.
Gambling Floor Supervisor
- Supervised a team of 20+ dealers and cage cashiers, ensuring smooth and efficient operations.
- Monitored table games for fairness, accuracy, and adherence to regulations.
- Handled player disputes and complaints professionally and effectively.
- Developed and implemented training programs for new and existing staff.
Accomplishments
- Developed and implemented a training program for new Gambling Floor Supervisors, which resulted in a 30% reduction in turnover rate and improved efficiency.
- Successfully led a team of 20+ Surveillance Specialists, ensuring compliance with gaming regulations and mitigating security threats with a 99% success rate.
- Analyzed player trends and implemented strategic marketing initiatives that increased slot machine play by 12% and loyalty program enrollment by 5%.
- Introduced a new loyalty program that increased repeat visitation by 15%, leading to a significant boost in revenue.
- Successfully negotiated with casino management to secure additional funding for new slot machines, resulting in a 10% increase in floor revenue.
Awards
- Recognized as Gambling Floor Supervisor of the Quarter for outstanding performance in managing operations and exceeding revenue targets by 15%.
- Recipient of the Presidents Award for successfully implementing a new floor layout that improved player satisfaction and increased table game revenue by 8%.
- Awarded the Silver Star for exceptional leadership in responding to a highstakes table game dispute and maintaining a positive guest experience.
- Received the Manager of the Year Award for consistently exceeding performance expectations and creating a highly motivated and effective team.
Certificates
- Certified Gaming Supervisor (CGS)
- Anti-Money Laundering Compliance (AMLC)
- Slot Operations Management (SOM)
- Responsible Gambling Training (RGT)
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How To Write Resume For Gambling Floor Supervisor
- Quantify your accomplishments with specific metrics and data whenever possible.
- Highlight your experience in regulatory compliance and player protection measures.
- Showcase your ability to manage large teams and create a positive work environment.
- Emphasize your commitment to providing exceptional customer service and resolving conflicts effectively.
Essential Experience Highlights for a Strong Gambling Floor Supervisor Resume
- Supervised and managed a team of over 20 dealers and cage cashiers, ensuring smooth and efficient floor operations.
- Monitored table games for fairness, accuracy, and compliance with regulatory requirements.
- Handled player disputes and complaints in a professional and effective manner, maintaining a high level of customer satisfaction.
- Developed and implemented training programs for new and existing staff to enhance their skills and knowledge.
- Maintained a comprehensive understanding of all gaming regulations and procedures to ensure compliance and mitigate risks.
- Conducted regular audits and inspections to identify areas for improvement and ensure adherence to established policies.
- Created and maintained accurate records of all gaming transactions, including cash flow, player winnings, and losses.
Frequently Asked Questions (FAQ’s) For Gambling Floor Supervisor
What are the key responsibilities of a Gambling Floor Supervisor?
Gambling Floor Supervisors are responsible for overseeing the operations of a casino gaming floor, including supervising staff, ensuring regulatory compliance, handling player disputes, and maintaining accurate records.
What qualifications are required to become a Gambling Floor Supervisor?
Typically, a Bachelor’s degree in Hospitality Management or a related field is required, along with several years of experience in the gaming industry, including supervisory experience.
What are the career advancement opportunities for Gambling Floor Supervisors?
With experience and additional qualifications, Gambling Floor Supervisors can advance to roles such as Casino Manager, Operations Manager, or Surveillance Manager.
What is the average salary for a Gambling Floor Supervisor?
The average salary for Gambling Floor Supervisors varies depending on experience, location, and casino size, but typically ranges from $50,000 to $100,000 per year.
What are the challenges faced by Gambling Floor Supervisors?
Gambling Floor Supervisors may face challenges such as dealing with difficult customers, ensuring regulatory compliance, managing large teams, and resolving conflicts in a high-pressure environment.
What are the key skills required to be a successful Gambling Floor Supervisor?
Successful Gambling Floor Supervisors possess strong leadership, communication, and interpersonal skills, as well as expertise in regulatory compliance, surveillance, and player identification.