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Neil Sullivan
Gaming Table Operator
Summary
Highly experienced Gaming Table Operator with a proven track record of facilitating gameplay and ensuring a positive player experience in high-stakes poker tournaments. Expertise in managing multiple tables simultaneously while strictly adhering to gaming regulations. Proficient in processing and tracking player transactions, including buyins, payouts, and jackpot awards, ensuring accuracy and compliance with financial protocols. Exceptional customer service skills, catering to player needs and maintaining satisfaction and engagement. Collaborative team player with excellent communication and interpersonal skills, resolving player disputes and escalation effectively.
Education
Associate’s Degree in Hospitality Management
November 2017
Skills
- Card Dealing
- Table Management
- Customer Service
- Cash Handling
- Casino Regulations Compliance
- Teamwork
Work Experience
Gaming Table Operator
- Provided exceptional customer service, catering to player needs and ensuring satisfaction and engagement.
- Utilized effective communication and interpersonal skills to interact with players, resolving queries, and maintaining a welcoming atmosphere.
- Monitored surveillance systems to detect suspicious activity and ensure the integrity of the gameplay.
- Maintained a clean and organized gaming area, ensuring compliance with health and safety regulations.
Gaming Table Operator
- Facilitated gameplay and maintained a positive player experience for highstakes poker tournaments, handling multiple tables simultaneously and ensuring all gaming regulations were strictly adhered to.
- Processed and tracked player transactions, including buyins, payouts, and jackpot awards, ensuring accuracy and compliance with financial protocols.
- Monitored player behavior, enforcing game rules and regulations to maintain a fair and ethical gaming environment.
- Collaborated with other table operators and supervisors to resolve player disputes, escalation, and operational challenges.
Accomplishments
- Increased table game revenue by 15% through implementing proactive customer engagement strategies
- Developed and implemented a new training program for new table operators, resulting in a 20% improvement in performance
- Managed multiple highstakes tables simultaneously, ensuring a seamless and errorfree gaming experience for customers
- Identified and resolved a software glitch that was impacting table game operations, minimizing downtime and potential revenue loss
- Collaborated with the marketing team to develop targeted promotions that increased player traffic and spending
Awards
- Recognized for exceptional customer service by the American Gaming Association
- Awarded Table Operator of the Month for consistently exceeding performance metrics
- Received a commendation for resolving a highprofile customer dispute with professionalism and discretion
- Honored with the Employee of the Quarter award for outstanding contributions to the casino
Certificates
- Nevada Gaming Control Board Gaming Table Operator License
- American Gaming Association Table Games Certification
- Bartenders Responsible Alcohol Service Training
- CPR and First Aid Certification
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How To Write Resume For Gaming Table Operator
- Highlight your experience in dealing card games, specifically poker.
- Emphasize your ability to handle multiple tables and manage large sums of money accurately.
- Showcase your customer service skills and ability to create a positive gaming environment.
- Demonstrate your knowledge of casino regulations and your commitment to fair play.
Essential Experience Highlights for a Strong Gaming Table Operator Resume
- Facilitate gameplay and maintain a positive player experience in poker tournaments.
- Process and track player transactions, including buyins, payouts, and jackpot awards.
- Monitor player behavior, enforcing game rules and regulations to maintain a fair and ethical gaming environment.
- Collaborate with other table operators and supervisors to resolve player disputes and operational challenges.
- Provide exceptional customer service, catering to player needs and ensuring satisfaction and engagement.
- Monitor surveillance systems to detect suspicious activity and ensure the integrity of the gameplay.
Frequently Asked Questions (FAQ’s) For Gaming Table Operator
What are the key responsibilities of a Gaming Table Operator?
A Gaming Table Operator is responsible for facilitating gameplay, managing player transactions, enforcing game rules, providing customer service, and ensuring the integrity of the gaming environment.
What skills are required to be a successful Gaming Table Operator?
Successful Gaming Table Operators possess excellent card dealing skills, table management abilities, customer service skills, cash handling abilities, and a thorough understanding of casino regulations and compliance.
What is the career path for a Gaming Table Operator?
Gaming Table Operators can advance to become Table Supervisors, Casino Managers, or Gaming Executives with experience and additional qualifications.
What is the average salary for a Gaming Table Operator?
The average salary for a Gaming Table Operator varies depending on experience, location, and casino size, typically ranging from $30,000 to $60,000 per year.
What are the benefits of working as a Gaming Table Operator?
Benefits of working as a Gaming Table Operator include a fast-paced and social work environment, opportunities for advancement, and the potential to earn tips and bonuses.
What should I wear for a Gaming Table Operator interview?
When dressing for a Gaming Table Operator interview, it’s best to opt for a professional and polished look. A suit or dress pants with a button-down shirt is always a safe choice, and make sure your shoes are clean and closed-toe.