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Dash Robinson
Ground Operations Crew Member
Summary
Highly accomplished and results-driven Ground Operations Crew Member with 5+ years of experience in the aviation industry. Proven ability to manage and execute ground handling operations efficiently and safely, ensuring on-time departures and baggage delivery. Expertise in aircraft ground handling, loading/unloading, baggage management, cargo operations, deicing/anti-icing, and equipment operation/maintenance. Possesses excellent communication, interpersonal, and problem-solving skills, with a strong commitment to customer satisfaction.
Education
Associate’s Degree in Aviation
November 2017
Skills
- Aircraft Ground Handling
- Aircraft Loading and Unloading
- Baggage Handling and Management
- Cargo Operations
- Deicing and Antiicing
- Equipment Operation and Maintenance
Work Experience
Ground Operations Crew Member
- Assisted in maintaining a clean and organized work environment, adhering to company safety protocols.
- Followed and enforced safety protocols, including wearing proper PPE and adhering to lockout/tagout procedures.
- Utilized radio communications effectively to coordinate activities with ground staff, pilots, and air traffic control.
- Troubleshot and resolved minor aircraft issues, ensuring timely departures and reducing maintenance downtime.
Ground Operations Crew Member
- Inspected, refueled, and prepared aircraft for departure, ensuring compliance with safety regulations and industry standards.
- Loaded and unloaded baggage, cargo, and mail efficiently, adhering to weight and balance constraints.
- Guided aircraft to and from designated parking areas, utilizing ground handling equipment with precision.
- Monitored weather conditions and communicated updates to pilots, ensuring safe and timely departures.
Accomplishments
- Developed and implemented a new ground handling procedure that reduced turnaround time by 15%, resulting in improved ontime departures.
- Successfully supervised a team of 10 crew members, ensuring seamless ground operations and maintaining a safe and efficient work environment.
- Identified and resolved an issue in the baggage handling system, preventing delays and ensuring timely baggage delivery for 100+ passengers.
- Successfully trained and mentored new crew members, fostering a culture of safety, efficiency, and customer satisfaction.
- Developed and implemented a training program for new crew members, improving their proficiency and reducing onboarding time.
Awards
- Recipient of the Ground Operations Crew Member of the Year award for outstanding performance and dedication to safety.
- Recognized for exceptional customer service skills, consistently exceeding expectations in passenger assistance and baggage handling.
- Received Safety Excellence Award for adhering to strict safety protocols and maintaining a spotless safety record.
- Recognized for exceptional problemsolving abilities, consistently finding innovative solutions to operational challenges.
Certificates
- Certified Ground Operations Professional (CGOP)
- Ground Operations Safety Certification (GOSC)
- Hazardous Materials Certification (HAZMAT)
- International Air Transport Association (IATA) Dangerous Goods Regulation (DGR)
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How To Write Resume For Ground Operations Crew Member
- Highlight your experience in aircraft ground handling, baggage handling, and other relevant operations.
- Quantify your accomplishments with specific metrics and results.
- Showcase your leadership and management skills, emphasizing your ability to motivate and supervise a team.
- Emphasize your commitment to safety and compliance with industry regulations.
- Include any certifications or training programs that demonstrate your expertise in ground operations.
Essential Experience Highlights for a Strong Ground Operations Crew Member Resume
- Supervise ground crew operations, ensuring adherence to safety protocols and efficient turnaround times.
- Directly manage and motivate a team of ground crew members, providing training, support, and performance evaluations.
- Coordinate and execute aircraft ground handling, including pushback, towing, and parking, in compliance with safety regulations.
- Oversee baggage handling and management, ensuring timely delivery and accurate tracking to minimize passenger inconvenience.
- Manage cargo operations, including loading and unloading, weight and balance calculations, and securing cargo for safe transport.
- Perform deicing and anti-icing procedures on aircraft to ensure safe takeoff during adverse weather conditions.
- Operate and maintain ground support equipment, such as tugs, loaders, and deicing trucks, to support ground operations.
Frequently Asked Questions (FAQ’s) For Ground Operations Crew Member
What are the primary responsibilities of a Ground Operations Crew Member?
Ground Operations Crew Members are responsible for ensuring the safe and efficient handling of aircraft on the ground, including pushback, towing, parking, baggage handling, cargo operations, deicing/anti-icing, and equipment operation/maintenance.
What are the essential skills and qualifications for a Ground Operations Crew Member?
Essential skills and qualifications include experience in aircraft ground handling, baggage handling, cargo operations, deicing/anti-icing, equipment operation/maintenance, and excellent communication, interpersonal, and problem-solving abilities.
What is the work environment like for a Ground Operations Crew Member?
Ground Operations Crew Members typically work outdoors in all weather conditions. The job requires physical stamina, the ability to work as part of a team, and attention to detail.
What career advancement opportunities are available for Ground Operations Crew Members?
With experience and additional training, Ground Operations Crew Members can advance to supervisory or management positions within the aviation industry.
What is the average salary for a Ground Operations Crew Member?
The average salary for a Ground Operations Crew Member varies depending on experience, location, and company size, but typically ranges from $30,000 to $50,000 per year.