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Travis Collins
Hall Porter
Summary
Highly motivated and experienced Hall Porter with a proven track record of providing exceptional guest services and ensuring the security and safety of building occupants. Skilled in key control, package handling, lobby security, emergency response, and customer relations. Committed to maintaining a professional and welcoming environment while upholding building regulations and policies.
Education
Bachelor of Science in Hotel Management
February 2016
Skills
- Guest Services
- Key Control
- Package Handling
- Lobby Security
- Emergency Response
- Customer Relations
Work Experience
Hall Porter
- Provided information and assistance to building occupants and guests.
- Enforced building regulations and policies, maintaining order and safety.
- Coordinated with maintenance staff to address building issues and repairs.
- Maintained a clean and presentable building exterior and common areas.
Hall Porter
- Monitored and controlled building access, ensuring security and safety.
- Greeted visitors and tenants, providing a welcoming and professional environment.
- Inspected and patrolled building premises to identify any irregularities or potential hazards.
- Managed key control and access systems, ensuring secure access to authorized individuals.
Accomplishments
- Implemented a new guest registration system that reduced wait times by 25%
- Trained and mentored new Hall Porters to maintain high standards of customer service
- Developed and implemented a new safety protocol that improved security and guest peace of mind
- Provided exceptional support to VIP guests, ensuring a memorable and comfortable stay
- Established a partnership with local businesses to offer exclusive discounts to hotel guests
Awards
- Recognized as Hall Porter of the Month for consistent excellence in guest service
- Received a commendation from management for exceptional handling of a security incident
- Won employee of the quarter award for outstanding performance in guest relations
- Recognized for proactive identification and resolution of guest complaints
Certificates
- OSHA 30-Hour Safety Training
- NFPA 1081: Standard for Fire Safety in Historic Buildings and Structures
- NFPA 1033: Standard for Professional Qualifications for Fire Alarm and Signaling Systems Personnel
- International Facility Management Association (IFMA) Facility Management Professional (FMP) Certification
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How To Write Resume For Hall Porter
- Highlight your guest service skills and experience in providing a welcoming environment.
- Emphasize your knowledge of building security and access control systems.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each specific job application, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Hall Porter Resume
- Monitored and controlled building access, ensuring the security and safety of occupants.
- Greeted visitors and tenants, providing a welcoming and professional environment.
- Inspected and patrolled building premises to identify any irregularities or potential hazards.
- Managed key control and access systems, ensuring secure access to authorized individuals.
- Provided information and assistance to building occupants and guests.
- Enforced building regulations and policies, maintaining order and safety.
- Coordinated with maintenance staff to address building issues and repairs.
Frequently Asked Questions (FAQ’s) For Hall Porter
What are the primary responsibilities of a Hall Porter?
Hall Porters are responsible for monitoring and controlling building access, greeting visitors and tenants, inspecting and patrolling building premises, managing key control and access systems, providing information and assistance to building occupants and guests, enforcing building regulations and policies, and coordinating with maintenance staff to address building issues and repairs.
What skills are required to be a successful Hall Porter?
Successful Hall Porters typically possess excellent guest service skills, knowledge of building security and access control systems, strong communication and interpersonal skills, and the ability to work independently and as part of a team.
What is the work environment of a Hall Porter like?
Hall Porters typically work in a fast-paced and demanding environment, often involving long hours and exposure to a variety of people. They must be able to remain calm and professional under pressure and be able to handle multiple tasks simultaneously.
What are the career prospects for a Hall Porter?
Hall Porters with experience and a strong track record can advance to supervisory or management roles within the building security or hospitality industry. Some may also choose to pursue further education or training to enhance their skills and career opportunities.
What is the average salary for a Hall Porter?
The average salary for a Hall Porter can vary depending on factors such as experience, location, and the size of the building or organization. According to Salary.com, the average salary for a Hall Porter in the United States is around $35,000 per year.
What are the benefits of working as a Hall Porter?
Working as a Hall Porter can offer several benefits, including the opportunity to work in a dynamic and challenging environment, interact with a variety of people, and contribute to the safety and security of a building or organization.