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Jessie Mendoza
Head of Reference Services
Summary
Highly accomplished Head of Reference Services with over 10 years of experience in providing exceptional research and information services to academic communities. Proven ability to lead teams, develop innovative training programs, and implement technology solutions to enhance library operations. Passionate about promoting information literacy and empowering patrons with the skills to navigate complex information landscapes.
Education
Master of Library Science
January 2018
Skills
- Reference Interviewing
- Collection Development
- Database Management
- Instructional Design
- Information Literacy Instruction
- Liaison with Faculty and Students
Work Experience
Head of Reference Services
- Established a partnership with the local public library to provide outreach reference services to the community.
- Developed and maintained a comprehensive collection of reference materials, including print, electronic, and online resources.
- Provided expert reference services to patrons, answering over 10,000 questions per year.
- Conducted research on emerging trends in reference services and presented findings at regional and national conferences.
Head of Reference Services
- Managed a team of 10 reference librarians, providing research and information services to faculty, staff, and students.
- Developed and implemented a new reference training program for library staff, resulting in a 15% increase in customer satisfaction.
- Led the implementation of a new library management system, resulting in a 20% increase in efficiency.
- Collaborated with faculty to develop and deliver information literacy instruction sessions, reaching over 1,000 students.
Accomplishments
- Successfully implemented a new online reference platform, resulting in a 25% increase in user satisfaction and a 15% decrease in staff workload.
- Developed and led a team of reference librarians to provide 24/7 virtual reference services, expanding access to library resources and reducing wait times by 50%.
- Analyzed user reference inquiries to identify research trends and gaps in the librarys collection, leading to the acquisition of new materials and improved access to relevant information.
- Collaborated with academic departments to develop tailored reference workshops and training sessions, increasing student proficiency in research skills and boosting library usage by 10%.
- Spearheaded the creation of a digital archive of historical reference materials, preserving valuable resources and making them accessible to researchers worldwide.
Awards
- Recognized with the Excellence in Reference Services Award for outstanding achievement in reference and information services.
- Recipient of the Reference Librarian of the Year award from the American Library Association for innovative contributions to reference services.
- Honored with the Distinguished Reference Service Award from the Special Libraries Association for exceptional leadership and service in the reference profession.
- Awarded the Presidents Medal for Distinguished Service to Libraries and Information Science for exceptional contributions to the field.
Certificates
- Certified Associate in Information Science (CAIS)
- Certified Information Professional (CIP)
- Certified Reference Librarian (CRL)
- Metadata Encoding and Transmission Standard (METS) Certification
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How To Write Resume For Head of Reference Services
- Highlight your passion for providing exceptional patron services and your commitment to promoting information literacy.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your contributions.
- Showcase your leadership and management skills, emphasizing your ability to motivate and develop a high-performing team.
- Demonstrate your knowledge of industry best practices and your commitment to continuous professional development.
- Tailor your resume to each specific job application, aligning your skills and experience with the requirements of the position.
Essential Experience Highlights for a Strong Head of Reference Services Resume
- Supervise and mentor a team of reference librarians, ensuring the delivery of high-quality research and reference services.
- Develop and implement training programs to enhance staff knowledge and skills, resulting in improved customer satisfaction and service delivery.
- Lead the adoption and implementation of new technologies and systems, streamlining library operations and increasing efficiency.
- Collaborate with faculty and students to develop and deliver information literacy instruction sessions, fostering critical thinking and research skills.
- Establish and maintain partnerships with external organizations to provide outreach services and expand the library’s reach.
- Continuously evaluate and develop the library’s collection of print, electronic, and online resources to meet the evolving needs of patrons.
- Conduct research on industry best practices and emerging trends in reference services, presenting findings to inform decision-making.
Frequently Asked Questions (FAQ’s) For Head of Reference Services
What are the essential qualities of a successful Head of Reference Services?
A successful Head of Reference Services should possess a deep understanding of reference services and information resources, along with exceptional interpersonal and leadership skills. They should be passionate about providing excellent customer service, fostering information literacy, and staying abreast of industry trends.
What are the key responsibilities of a Head of Reference Services?
The Head of Reference Services is responsible for managing the reference department, providing training and supervision to staff, and developing and implementing policies and procedures. They also collaborate with faculty and students to provide information literacy instruction and outreach services to the community.
What are the educational requirements for a Head of Reference Services?
Most Head of Reference Services positions require a Master of Library Science (MLS) degree from an accredited institution. Additional qualifications, such as a PhD in a related field or specialized experience in a particular area of reference services, may be preferred.
What are the career prospects for a Head of Reference Services?
Head of Reference Services can advance to leadership positions such as Dean of Libraries or University Librarian. They may also pursue specialized roles in areas such as digital librarianship, data curation, or information architecture.
What is the salary range for a Head of Reference Services?
The salary range for a Head of Reference Services can vary depending on factors such as experience, location, and institution size. According to the American Library Association, the median salary for Head of Reference Services in 2021 was $88,280.
What are the challenges faced by Head of Reference Services?
Head of Reference Services face challenges such as the rapidly changing information landscape, the need to balance traditional and digital services, and the increasing demand for personalized and specialized research assistance.
What are the rewards of being a Head of Reference Services?
Head of Reference Services find rewards in making a meaningful impact on the lives of students, faculty, and community members by providing access to information and empowering them with the skills to navigate the information landscape.