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Henry Henderson
Head Waiter
Summary
Highly motivated and experienced Head Waiter with a proven track record of success in the hospitality industry. Proficient in all aspects of fine dining service, including guest relations, menu knowledge, upselling, and wine knowledge. Proven ability to lead and motivate a team of servers, ensuring seamless service and customer satisfaction. Possesses a strong attention to detail, excellent communication skills, and a passion for providing exceptional dining experiences.
Education
Bachelor of Science in Restaurant Management
April 2018
Skills
- Guest Relations
- Menu Knowledge
- Upselling
- Wine Knowledge
- Food Allergies and Dietary Restrictions
- Reservation Management
Work Experience
Head Waiter
- Maintained a clean and organized dining area, ensuring a comfortable and inviting atmosphere.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Utilized POS systems and table management software to streamline operations and improve efficiency.
- Prepared dining room for service, including setting tables, stocking supplies, and greeting guests.
Head Waiter
- Supervised and trained a team of 10 waiters, ensuring seamless service and customer satisfaction.
- Managed a highvolume dining room, coordinating seating, orders, and payment processing efficiently.
- Resolved guest complaints and escalated issues to management promptly and professionally.
- Upsold menu items and wine pairings to increase average check size by 15%.
Accomplishments
- Introduced a new table management system that reduced wait times by 20%, resulting in increased customer satisfaction.
- Developed and implemented a training program for new hires, leading to a 25% reduction in service complaints.
- Collaborated with the kitchen staff to create a new menu that increased sales revenue by 10%.
- Managed a team of 10 servers, ensuring seamless service and resolving customer issues efficiently.
- Implemented a new reservation system that improved table turnover rate by 15%.
Awards
- Received the Waiter of the Year award for exceptional customer service and sales performance.
- Recognized for consistently exceeding sales targets by an average of 15% over a 12month period.
- Honored with the Employee of the Month award for consistently providing outstanding service and support to customers.
- Recipient of the Hospitality Excellence Award for demonstrating exceptional leadership and commitment to customer satisfaction.
Certificates
- ServSafe Certified
- WSET Level 1 Award in Wines
- Certified Food Safety Manager (CFSM)
- Certified Restaurant Manager (CRM)
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Essential Experience Highlights for a Strong Head Waiter Resume
- Supervise and train a team of waiters, ensuring seamless service and customer satisfaction
- Manage a high-volume dining room, coordinating seating, orders, and payment processing efficiently
- Resolve guest complaints and escalate issues to management promptly and professionally
- Upsell menu items and wine pairings to increase average check size
- Maintain a clean and organized dining area, ensuring a comfortable and inviting atmosphere
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment
Frequently Asked Questions (FAQ’s) For Head Waiter
What are the key responsibilities of a Head Waiter?
The key responsibilities of a Head Waiter include supervising and training a team of waiters, managing a dining room, resolving guest complaints, upselling menu items, and maintaining a clean and organized dining area.
What skills are required to be a successful Head Waiter?
The skills required to be a successful Head Waiter include guest relations, menu knowledge, upselling, wine knowledge, food allergies and dietary restrictions, and reservation management.
What is the average salary for a Head Waiter?
The average salary for a Head Waiter in the United States is around $50,000 per year.
What is the job outlook for Head Waiters?
The job outlook for Head Waiters is expected to grow by 7% over the next ten years.
What are the best companies to work for as a Head Waiter?
The best companies to work for as a Head Waiter include The Ritz-Carlton, Four Seasons Hotels and Resorts, and Wolfgang Puck Fine Dining Group.
What is the most important skill for a Head Waiter?
The most important skill for a Head Waiter is guest relations.