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Lynn Perkins
Headwaiter
Summary
Highly skilled and experienced Headwaiter with a proven track record of leading and managing teams in fast-paced, fine dining environments. Proven ability to develop and implement training programs, upsell menu items, resolve customer complaints effectively, and maintain a clean and organized dining area. Exceptional guest service skills and a commitment to providing a positive and memorable dining experience.
Education
Bachelor’s Degree in Hospitality Management
May 2016
Skills
- Fine Dining Service
- Menu Knowledge
- Wine Knowledge
- Beverage Service
- Table Management
- Order Taking
Work Experience
Headwaiter
- Managed all aspects of restaurant operations, including seating arrangements, reservations, and payroll.
- Provided exceptional guest service, earning consistent positive feedback and recognition from customers.
- Maintained a clean and organized dining area, ensuring the highest standards of hygiene and presentation.
- Worked closely with the kitchen staff to coordinate food orders and ensure timely delivery to guests.
Headwaiter
- Managed and led a team of 15 waitstaff, ensuring efficient and courteous service in a fastpaced fine dining environment.
- Developed and implemented comprehensive training programs for new and existing staff, including onboarding, food and wine knowledge, and customer service skills.
- Consistently exceeded sales targets by upselling and crossselling menu items, resulting in an average revenue increase of 12%.
- Resolved customer complaints promptly and effectively, maintaining a positive dining experience and ensuring high levels of customer satisfaction.
Accomplishments
- Revamped table layout and reservation system, increasing seating capacity by 20% while maintaining optimal guest flow and service standards.
- Introduced a new training program for junior staff, resulting in a 35% reduction in service errors and improved overall guest satisfaction.
- Implemented a reservation management system that streamlined the booking process, reduced wait times, and increased reservation accuracy by 40%.
- Developed and implemented a new menu that expanded sales by 25% by introducing innovative dishes and catering to evolving customer preferences.
- Reduced operating costs by 10% through strategic vendor negotiations, efficient inventory management, and optimized staff scheduling.
Awards
- Recognized with Headwaiter of the Year Award for outstanding service, exceptional customer satisfaction ratings, and exemplary team leadership.
- Recipient of multiple Customer Service Excellence Awards for consistently exceeding guest expectations and resolving complex issues effectively.
- Honored with the Manager of the Quarter Award for exceptional leadership, effective team management, and consistent restaurant profitability.
- Received the Hospitality Industry Leadership Award for driving innovation, customer satisfaction, and operational excellence.
Certificates
- ServSafe Manager Certification
- Certified Wine Specialist (CWS)
- Certified Sommelier (CS)
- National Restaurant Association Educational Foundation (NRAEF) ServSafe Food Handler Certification
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How To Write Resume For Headwaiter
- Highlight your experience in fine dining service, menu and wine knowledge, and table management.
- Quantify your accomplishments with specific metrics, such as increased sales or improved customer satisfaction.
- Showcase your leadership and management skills, including team motivation and training.
- Emphasize your ability to resolve customer complaints professionally and maintain a positive dining experience.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Headwaiter Resume
- Supervise and manage a team of waitstaff, ensuring efficient and courteous service.
- Develop and implement comprehensive training programs for new and existing staff, including onboarding, food and wine knowledge, and customer service skills.
- Upsell and cross-sell menu items to consistently exceed sales targets.
- Resolve customer complaints promptly and professionally, maintaining a positive dining experience and high levels of customer satisfaction.
- Manage all aspects of restaurant operations, including seating arrangements, reservations, and payroll.
- Provide exceptional guest service, earning positive feedback and recognition.
- Maintain a clean and organized dining area, ensuring the highest standards of hygiene and presentation.
Frequently Asked Questions (FAQ’s) For Headwaiter
What are the key skills required to be a successful Headwaiter?
Key skills include fine dining service, menu and wine knowledge, beverage service, table management, order taking, and exceptional guest service skills.
What are the career prospects for Headwaiters?
With experience and additional training, Headwaiters can advance to roles such as Restaurant Manager or General Manager.
What are the common challenges faced by Headwaiters?
Common challenges include managing a team of staff, dealing with difficult customers, and maintaining high standards of service in a fast-paced environment.
What is the salary range for Headwaiters?
The salary range for Headwaiters varies depending on experience, location, and the size of the restaurant. According to Salary.com, the average salary for Headwaiters in the United States is around $50,000 per year.
What are the best ways to prepare for a Headwaiter interview?
Prepare for a Headwaiter interview by researching the restaurant, practicing your answers to common interview questions, and dressing professionally. You should also be prepared to discuss your experience in fine dining service, your management skills, and your commitment to providing exceptional guest service.
What are the most important qualities of a successful Headwaiter?
The most important qualities of a successful Headwaiter include leadership, communication, problem-solving, and a commitment to providing exceptional guest service.
What is the difference between a Headwaiter and a Server?
A Headwaiter is responsible for managing a team of servers and overseeing the overall dining room operations. A Server is responsible for taking orders, serving food and beverages, and providing table service.