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Ridge Russell
Hospital Secretary
Summary
Highly skilled and experienced Hospital Secretary with a proven track record of managing patient appointments, correspondence, and phone calls effectively. Processed medical records, including patient demographics, insurance information, and medical history, ensuring accuracy and confidentiality. Assisted medical staff with patient communication, providing clear and concise information to patients and their families. Maintained a clean and organized work environment, ensuring the efficient flow of patient care and record keeping. Assisted with insurance billing and coding, verifying patient information and submitting claims accurately. Provided exceptional customer service, resolving patient inquiries and concerns in a timely and compassionate manner. Used medical software, such as EPIC and MEDITECH, to manage patient data and streamline hospital operations. Collaborated with other departments, including nursing, medical records, and billing, to ensure seamless patient care.
Education
Associate of Science in Medical Assisting
October 2018
Skills
- Medical Terminology
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Medical Records Management
- Health Information Management (HIM)
Work Experience
Hospital Secretary
- Assisted with insurance billing and coding, verifying patient information and submitting claims accurately.
- Provided exceptional customer service, resolving patient inquiries and concerns in a timely and compassionate manner.
- Used medical software, such as EPIC and MEDITECH, to manage patient data and streamline hospital operations.
- Collaborated with other departments, including nursing, medical records, and billing, to ensure seamless patient care.
Hospital Secretary
- Managed patient appointments, correspondence, and phone calls, effectively scheduling over 500 appointments per week.
- Processed medical records, including patient demographics, insurance information, and medical history, ensuring accuracy and confidentiality.
- Assisted medical staff with patient communication, providing clear and concise information to patients and their families.
- Maintained a clean and organized work environment, ensuring the efficient flow of patient care and record keeping.
Accomplishments
- Developed and implemented a new filing system that reduced document retrieval time by 25%
- Established a new patient registration system that improved patient satisfaction by 15%
- Spearheaded a project to improve communication between physicians and staff, resulting in a 10% increase in patient satisfaction
- Trained and mentored new hospital secretaries, ensuring a high level of service
- Developed and implemented a new employee onboarding program, resulting in a 20% reduction in turnover rate
Awards
- Hospital Secretary of the Year, 2021
- Employee of the Quarter, 2020
- Best Patient Experience Award, 2022
Certificates
- Certified Medical Secretary (CMS)
- Registered Health Information Technician (RHIT)
- Certified Electronic Health Records Specialist (CEHRS)
- Certified Medical Office Manager (CMOM)
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How To Write Resume For Hospital Secretary
- Use strong action verbs and quantify your accomplishments whenever possible.
- Highlight your skills in medical terminology, patient registration, appointment scheduling, insurance verification, medical records management, and health information management.
- Proofread your resume carefully before submitting it.
- Consider getting feedback from a career counselor or resume writer.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Hospital Secretary Resume
- Managed patient appointments, correspondence, and phone calls, effectively scheduling over 500 appointments per week.
- Processed medical records, including patient demographics, insurance information, and medical history, ensuring accuracy and confidentiality.
- Assisted medical staff with patient communication, providing clear and concise information to patients and their families.
- Maintained a clean and organized work environment, ensuring the efficient flow of patient care and record keeping.
- Assisted with insurance billing and coding, verifying patient information and submitting claims accurately.
- Provided exceptional customer service, resolving patient inquiries and concerns in a timely and compassionate manner.
- Used medical software, such as EPIC and MEDITECH, to manage patient data and streamline hospital operations.
Frequently Asked Questions (FAQ’s) For Hospital Secretary
What are the key responsibilities of a Hospital Secretary?
The key responsibilities of a Hospital Secretary include managing patient appointments, correspondence, and phone calls; processing medical records; assisting medical staff with patient communication; maintaining a clean and organized work environment; and assisting with insurance billing and coding.
What are the qualifications for a Hospital Secretary?
The qualifications for a Hospital Secretary typically include a high school diploma or equivalent and some college coursework in medical assisting, health information management, or a related field. Additionally, most employers prefer candidates with experience in a medical setting.
What are the skills required for a Hospital Secretary?
The skills required for a Hospital Secretary include medical terminology, patient registration, appointment scheduling, insurance verification, medical records management, health information management, and customer service.
What is the average salary for a Hospital Secretary?
The average salary for a Hospital Secretary is around $35,000 per year.
What is the job outlook for Hospital Secretaries?
The job outlook for Hospital Secretaries is expected to grow by about 8% over the next ten years.
What are the benefits of working as a Hospital Secretary?
The benefits of working as a Hospital Secretary include a competitive salary, health insurance, paid time off, and the opportunity to make a difference in the lives of patients.
What are the challenges of working as a Hospital Secretary?
The challenges of working as a Hospital Secretary include working long hours, dealing with difficult patients, and being on your feet for extended periods of time.