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Rafael Holmes
Intake Worker
Summary
Highly motivated and experienced Intake Worker with a proven ability to build rapport with clients and assess their needs. Proficient in intake assessment, crisis intervention, case management, and client advocacy. Strong interviewing techniques and substance abuse screening skills. Committed to providing a welcoming and supportive environment for clients during the intake process.
Education
Bachelor’s Degree in Social Work
December 2016
Skills
- Intake Assessment
- Crisis Intervention
- Case Management
- Client Advocacy
- Interviewing Techniques
- Substance Abuse Screening
Work Experience
Intake Worker
- Maintained accurate and detailed records of client information, including case notes, assessment results, and progress updates.
- Provided referrals to appropriate resources and services within the community or organization.
- Followed up with clients regularly to monitor progress and offer support.
- Collaborated with other members of the intake team, including social workers, counselors, and healthcare professionals.
Intake Worker
- Collected comprehensive data from multiple sources, including phone screenings, inperson interviews, and thirdparty documentation.
- Established rapport with clients, providing a welcoming and supportive environment during the intake process.
- Assessed clients needs through structured interviews, utilizing active listening skills to identify issues and strengths.
- Completed initial assessments and developed care plans collaboratively with clients, ensuring their needs and goals were met.
Accomplishments
- Successfully processed over 100 client intakes per month, ensuring accuracy and timely completion.
- Developed and implemented a comprehensive training program for new intake workers, improving onboarding time.
- Collaborated with other departments to streamline intake procedures, enhancing efficiency.
- Developed a database system to track client information, improving data management and accessibility.
- Spearheaded a project to enhance client communication, increasing client satisfaction.
Awards
- Received recognition for exceptional customer service and resolving client queries effectively.
- Awarded for implementing a new intake process that reduced client wait times by 20%.
- Recognized for consistently exceeding performance targets in client intake.
- Received certification in client intake best practices.
Certificates
- Certified Intake Specialist (CIS)
- National Certified Counselor (NCC)
- Trauma-Informed Care Certification
- Substance Abuse and Mental Health Services Administration (SAMHSA) Certification
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How To Write Resume For Intake Worker
- Highlight your skills and experience in intake assessment, crisis intervention, and case management.
- Quantify your accomplishments whenever possible, using specific numbers and metrics.
- Showcase your ability to build rapport with clients and create a supportive environment.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Intake Worker Resume
- Collected comprehensive data from multiple sources, including phone screenings, in-person interviews, and third-party documentation.
- Established rapport with clients, providing a welcoming and supportive environment during the intake process.
- Assessed clients’ needs through structured interviews, utilizing active listening skills to identify issues and strengths.
- Completed initial assessments and developed care plans collaboratively with clients, ensuring their needs and goals were met.
- Maintained accurate and detailed records of client information, including case notes, assessment results, and progress updates.
- Provided referrals to appropriate resources and services within the community or organization.
- Followed up with clients regularly to monitor progress and offer support.
Frequently Asked Questions (FAQ’s) For Intake Worker
What are the key responsibilities of an Intake Worker?
Intake Workers are responsible for collecting data from clients, assessing their needs, and developing care plans. They also provide referrals to other services and follow up with clients to monitor their progress.
What skills are required to be an Intake Worker?
Intake Workers need strong interviewing, assessment, and documentation skills. They also need to be able to build rapport with clients and create a supportive environment.
What is the work environment like for an Intake Worker?
Intake Workers typically work in a fast-paced environment, interacting with a variety of clients. They need to be able to manage their time effectively and prioritize their work.
What is the career outlook for Intake Workers?
The job outlook for Intake Workers is expected to grow faster than average in the coming years. This is due to the increasing need for social services.
What is the salary range for Intake Workers?
The salary range for Intake Workers varies depending on their experience and location. However, the median salary for Intake Workers is around $40,000 per year.