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Zion Hawkins
Interline Clerk
Summary
Highly proficient Interline Clerk with 5+ years of experience in managing interline agreements, processing and auditing transactions, and establishing strong relationships with airline partners. Proven ability to implement electronic ticketing procedures, manage settlement processes, and provide exceptional customer service. Excellent knowledge of interline fare calculation, ticketing standards, and GDS reservations. Seeking a challenging role where I can contribute my expertise to optimize interline operations and maximize revenue.
Education
Bachelor’s degree in Business Administration or related field
March 2018
Skills
- Interline Fare Calculation
- Ticketing
- IATA/ARC Ticketing Standards
- BSPlink/e-ticketing
- GDS Reservations (i.e., Sabre, Amadeus, Galileo)
- Interline Agreement Management
Work Experience
Interline Clerk
- Managed all aspects of interline settlement, including reconciliation, invoicing, and dispute resolution.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and efficiently.
- Collaborated with revenue accounting and finance teams to ensure accuracy and compliance in interline revenue reporting.
- Developed and implemented quality assurance measures to ensure the integrity and efficiency of interline processes.
Interline Clerk
- Managed interline agreements with over 50 domestic and international carriers, ensuring compliance and maximizing revenue.
- Processed and audited interline transactions, identifying and resolving errors promptly to maintain ticket accuracy.
- Established and maintained strong relationships with airline partners, fostering collaboration and resolving issues efficiently.
- Implemented electronic ticketing procedures, streamlining the interline process and reducing turnaround time.
Accomplishments
- Successfully streamlined Interline ticketing processes, reducing processing time by 20%
- Identified and resolved discrepancies in Interline bookings, preventing revenue loss and enhancing passenger satisfaction
- Coordinated with airlines and travel agents to resolve complex Interline reservation issues, ensuring seamless travel experiences
- Developed and implemented a training program for new Interline Clerks, improving onboarding efficiency and reducing errors
- Established a centralized database to track and monitor Interline bookings, improving visibility and data accuracy
Awards
- Recognized for exceptional performance in Interline Ticketing
- Received Employee of the Month award for outstanding customer service in Interline operations
Certificates
- IATA/ARC Accredited Sales Agent
- BSPlink Certified Agent
- IATA/ARC Travel Agent Certificate
- IATA/ARC Revenue Accounting and Reporting
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How To Write Resume For Interline Clerk
- Highlight your experience in managing interline agreements and maximizing revenue.
- Demonstrate your knowledge of interline fare calculation, ticketing standards, and GDS reservations.
- Emphasize your ability to build and maintain strong relationships with airline partners.
- Showcase your expertise in implementing electronic ticketing procedures and managing settlement processes.
- Quantify your accomplishments with specific metrics to demonstrate your impact.
Essential Experience Highlights for a Strong Interline Clerk Resume
- Managed interline agreements with over 50 domestic and international carriers, ensuring compliance and maximizing revenue.
- Processed and audited interline transactions, identifying and resolving errors promptly to maintain ticket accuracy.
- Established and maintained strong relationships with airline partners, fostering collaboration and resolving issues efficiently.
- Implemented electronic ticketing procedures, streamlining the interline process and reducing turnaround time.
- Managed all aspects of interline settlement, including reconciliation, invoicing, and dispute resolution.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and efficiently.
- Collaborated with revenue accounting and finance teams to ensure accuracy and compliance in interline revenue reporting.
Frequently Asked Questions (FAQ’s) For Interline Clerk
What is the role of an Interline Clerk?
An Interline Clerk is responsible for managing interline agreements between airlines, processing and auditing interline transactions, and providing customer service to both internal and external stakeholders.
What are the key skills required for an Interline Clerk?
Key skills for an Interline Clerk include interline fare calculation, ticketing, IATA/ARC ticketing standards, BSPlink/e-ticketing, GDS reservations, and interline agreement management.
What are the career prospects for an Interline Clerk?
Interline Clerks can advance to roles such as Interline Manager, Revenue Accounting Manager, or Airline Sales Manager.
What are the challenges faced by Interline Clerks?
Interline Clerks may face challenges such as managing complex interline agreements, resolving discrepancies, and maintaining accurate records.
What are the top companies that hire Interline Clerks?
Top companies that hire Interline Clerks include American Express Global Business Travel, CWT, and United Airlines.
What is the salary range for an Interline Clerk?
The salary range for an Interline Clerk varies depending on experience and location, but typically falls between $40,000 and $70,000 per year.
What is the job outlook for Interline Clerks?
The job outlook for Interline Clerks is expected to be good in the coming years due to the increasing demand for air travel and the need for efficient interline operations.
What are the benefits of working as an Interline Clerk?
Benefits of working as an Interline Clerk include the opportunity to work in a dynamic and fast-paced environment, the chance to build strong relationships with airline partners, and the opportunity to contribute to the success of the airline industry.