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Pax Bennett
Lead Performance Support Analyst
Summary
Highly accomplished Lead Performance Support Analyst with over 5 years of experience in developing and implementing performance support systems that drive organizational growth. Proven ability to analyze data, identify performance gaps, and design innovative solutions that enhance employee productivity, engagement, and satisfaction. Expertise in performance improvement strategies, learning experience design, and competency development.
Education
Master’s Degree in Human Resources Development
May 2018
Skills
- Performance Support Development
- Learning Experience Design
- Data Analysis and Interpretation
- Needs Assessment
- Job Analysis
- Content Development
Work Experience
Lead Performance Support Analyst
- Implemented a performance management system that provided timely and actionable feedback to employees
- Partnered with business units to identify and address performance gaps
- Utilized data analytics and reporting to measure the effectiveness of performance support initiatives
- Managed a team of learning and development professionals
Lead Performance Support Analyst
- Led a team of analysts to develop and implement a performance support system that reduced training time by 30%
- Created a library of online resources and job aids that increased employee productivity by 15%
- Designed and delivered performance support interventions that improved employee engagement and satisfaction
- Developed a competency model and assessment system to identify and develop highperforming employees
Accomplishments
- Led the implementation of a new performance support platform, resulting in a 25% increase in employee productivity.
- Established a knowledge base and documentation framework, providing employees with easy access to critical jobrelated information.
- Collaborated with subject matter experts to identify performance gaps and design tailored support strategies to address them.
- Created and curated a comprehensive library of performance support resources, including job aids, videos, and interactive simulations.
- Facilitated workshops and training sessions to empower employees with the necessary skills and knowledge to improve their job performance.
Awards
- Recognized with the Outstanding Performance Support Analyst award for exceptional contributions to learning and development initiatives.
- Received the Customer Success Champion award for consistently exceeding client expectations and delivering impactful support solutions.
- Honored with the Innovation in Performance Support award for developing and implementing creative and effective learning interventions.
- Recognized with the Excellence in Training Development award for designing and delivering highquality training modules that improved employee performance.
Certificates
- Certified Performance Support Professional (CPSP)
- Certified Performance Technologist (CPT)
- Certified Instructional Designer (CID)
- Professional in Human Resource Development (PHR)
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- Highlight your skills in performance support development, learning experience design, and data analysis.
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Essential Experience Highlights for a Strong Lead Performance Support Analyst Resume
- Lead a team of analysts to develop and implement a performance support system that reduced training time by 30%.
- Created a library of online resources and job aids that increased employee productivity by 15%.
- Designed and delivered performance support interventions that improved employee engagement and satisfaction.
- Developed a competency model and assessment system to identify and develop high-performing employees.
- Implemented a performance management system that provided timely and actionable feedback to employees.
- Partnered with business units to identify and address performance gaps.
- Managed a team of learning and development professionals.
Frequently Asked Questions (FAQ’s) For Lead Performance Support Analyst
What is a Lead Performance Support Analyst?
A Lead Performance Support Analyst is responsible for leading and managing a team of analysts in the development and implementation of performance support systems. They work with business units to identify performance gaps and design and deliver interventions to improve employee performance.
What skills are required to be a Lead Performance Support Analyst?
The key skills required for a Lead Performance Support Analyst include: performance support development, learning experience design, data analysis and interpretation, needs assessment, job analysis, content development, and project management.
What is the career path for a Lead Performance Support Analyst?
The career path for a Lead Performance Support Analyst typically involves moving into management roles, such as Director of Performance Support or Chief Learning Officer.
What are the benefits of working as a Lead Performance Support Analyst?
The benefits of working as a Lead Performance Support Analyst include: the opportunity to make a significant impact on organizational performance, the chance to work with a variety of stakeholders, and the opportunity to develop your skills in a variety of areas.
What are the challenges of working as a Lead Performance Support Analyst?
The challenges of working as a Lead Performance Support Analyst include: the need to stay up-to-date on the latest trends in performance support, the need to work with a variety of stakeholders with different needs, and the need to manage a team of analysts.
What is the job outlook for Lead Performance Support Analysts?
The job outlook for Lead Performance Support Analysts is expected to be good over the next few years, as organizations increasingly recognize the value of performance support.