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Hector Jones
Lobby Porter
Summary
Highly enthusiastic and customer-oriented Lobby Porter with 4+ years of experience in providing exceptional guest services in a fast-paced hotel environment. Proficient in welcoming and assisting guests, maintaining a clean and orderly lobby area, and handling guest inquiries and complaints with professionalism and efficiency. Proven ability to enforce hotel policies and procedures, ensuring a safe and welcoming atmosphere for all guests.
Education
Associate Degree in Hospitality Management
February 2017
Skills
- Greeting and welcoming guests
- Providing information and assistance to guests
- Maintaining a clean and orderly lobby area
- Operating elevators and other building systems
- Enforcing building rules and regulations
- Responding to emergencies and providing first aid
Work Experience
Lobby Porter
- Assisted with event setup and coordination, ensuring a seamless experience for guests
- Handled guest inquiries and complaints, resolving issues with professionalism and efficiency
- Enforced hotel policies and procedures, ensuring compliance and maintaining a positive guest experience
- Operated elevators and provided assistance to guests with disabilities
Lobby Porter
- Welcomed and greeted guests, ensuring a positive first impression of the hotel
- Assisted guests with their luggage, ensuring their comfort and ease of arrival
- Monitored the lobby area, ensuring the safety and security of guests and hotel staff
- Provided information about hotel amenities, services, and local attractions
Accomplishments
- Developed and implemented new procedures for receiving and handling guest luggage, resulting in a 20% reduction in lost or damaged items.
- Successfully assisted over 1000 guests per shift, providing exceptional customer service and ensuring their needs were met.
- Consistently exceeded performance targets for room inspections, ensuring cleanliness and adherence to hotel standards.
- Proactively identified and resolved potential security issues, enhancing the safety and security of the hotel.
- Effectively managed highvolume guest traffic during peak hours, maintaining a professional and efficient demeanor.
Awards
- Employee of the Month for consistently exceeding expectations in guest service and commitment to hotel standards.
- Recognized for outstanding performance in safety and security measures, ensuring the wellbeing of guests and staff.
- Awarded for exceptional communication and interpersonal skills, contributing to a positive and welcoming atmosphere for guests.
- Recognized for exceptional customer service skills and dedication to guest satisfaction.
Certificates
- Certified Lobby Porter (CLP)
- OSHA 10-Hour Safety Certification
- AED and CPR Certification
- Building Security Officer (BSO) Certification
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How To Write Resume For Lobby Porter
- Highlight your interpersonal skills and ability to connect with guests from diverse backgrounds.
- Showcase your knowledge of hotel operations and ability to handle multiple tasks efficiently.
- Quantify your accomplishments whenever possible to demonstrate the impact of your contributions.
- Proofread your resume carefully for any errors in grammar, spelling, or formatting.
Essential Experience Highlights for a Strong Lobby Porter Resume
- Greeted and welcomed guests, creating a positive first impression of the hotel.
- Assisted guests with their luggage, ensuring their comfort and ease of arrival.
- Monitored the lobby area, ensuring the safety and security of guests and hotel staff.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with event setup and coordination, ensuring a seamless experience for guests.
Frequently Asked Questions (FAQ’s) For Lobby Porter
What are the primary responsibilities of a Lobby Porter?
Lobby Porters are responsible for welcoming guests, providing information and assistance, maintaining a clean and orderly lobby area, operating elevators and other building systems, enforcing building rules and regulations, and responding to emergencies and providing first aid.
What skills are required to be successful as a Lobby Porter?
Successful Lobby Porters possess excellent communication and interpersonal skills, a strong attention to detail, a commitment to providing exceptional customer service, and the ability to work effectively in a fast-paced environment.
What is the career path for a Lobby Porter?
With experience and additional training, Lobby Porters can advance to positions such as Guest Services Representative, Front Desk Manager, or Hotel Operations Manager.
What is the average salary for a Lobby Porter?
The average salary for a Lobby Porter in the United States is around $25,000 per year.
What are the benefits of working as a Lobby Porter?
Benefits of working as a Lobby Porter include opportunities for advancement, a flexible work schedule, and the chance to interact with people from all over the world.