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Zachariah Johnson
Mails Supervisor
Summary
Highly accomplished Mails Supervisor with over 10 years of experience in the postal industry. Proven ability to manage large teams, optimize mail processing operations, and deliver exceptional customer service. Expertise in mail sorting and routing, budget management, and staff supervision. Seeking a challenging role where I can leverage my skills and drive operational excellence.
Education
Bachelor’s degree in Business Administration or a related field
October 2015
Skills
- Mail sorting and processing
- Mail routing and delivery optimization
- Customer service and complaint handling
- Budget management and cost control
- Staff supervision and training
- Process improvement and efficiency analysis
Work Experience
Mails Supervisor
- Negotiated and managed contracts with mail carriers, ensuring competitive rates and reliable service.
- Implemented a quality control program that reduced mail delivery errors by 20%.
- Trained and mentored new mail supervisors, providing guidance and support.
- Coordinated with other departments, such as IT and finance, to ensure smooth operations.
Mails Supervisor
- Supervised a team of 20 postal workers, ensuring efficient and timely delivery of mail items.
- Managed the daytoday operations of a large mail processing facility, handling over 1 million pieces of mail per day.
- Developed and implemented a new mail sorting system that reduced processing time by 15%.
- Created and maintained relationships with key stakeholders, including postal carriers, customers, and government agencies.
Accomplishments
- Developed and implemented a new mail tracking system that reduced mail delivery time by 3 days, improving customer satisfaction by 8%.
- Spearheaded a training program for mail handlers, resulting in a 20% reduction in mail mishandling errors and a subsequent 15% increase in overall mail processing efficiency.
- Redesigned mail delivery routes to optimize fuel consumption by 10%, reducing operating costs and minimizing environmental impact.
- Implemented a quality assurance program that reduced mail sorting errors by 15%, leading to a 5% decrease in mail returns and improved mail delivery accuracy.
- Developed a new mail processing technology that increased mail sorting capacity by 20%, allowing for faster and more efficient mail delivery.
Awards
- Recognized as National Postal Service Mail Supervisor of the Year for implementing innovative mail sorting techniques, resulting in a 25% increase in mail processing efficiency.
- Received postal service Leadership Award for outstanding performance in managing a team of 50 mail handlers, maintaining a 99% accuracy rate in mail sorting and delivery.
- Honored with the USPS Excellence Award for coordinating the delivery of over 2 million pieces of mail during a major snowstorm, ensuring uninterrupted mail delivery to critical areas.
- Recognized by the Postal Service for exceptional customer service, resolving over 100 customer complaints per month with a 95% satisfaction rate.
Certificates
- Certified Mail Supervisor (CMS)
- Certified Postal Inspector (CPI)
- National Postal Forum (NPF) certification
- Six Sigma Green Belt
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How To Write Resume For Mails Supervisor
- Highlight your experience in mail sorting and processing, as well as your ability to optimize mail routing and delivery.
- Quantify your accomplishments with specific metrics, such as the percentage increase in productivity or reduction in errors.
- Emphasize your customer service skills and your ability to build relationships with key stakeholders.
- Use keywords that potential employers will be searching for, such as ‘mail supervisor’, ‘mail processing’, and ‘customer service’.
- Proofread your resume carefully for any errors.
Essential Experience Highlights for a Strong Mails Supervisor Resume
- Supervised a team of 20 postal workers, ensuring efficient and timely delivery of mail items.
- Managed the day-to-day operations of a large mail processing facility, handling over 1 million pieces of mail per day.
- Developed and implemented a new mail sorting system that increased productivity and reduced processing time.
- Created and maintained relationships with key stakeholders, including postal carriers, customers, and government agencies.
- Negotiated and managed contracts with mail carriers, ensuring competitive rates and reliable service.
- Implemented a quality control program that reduced mail delivery errors by 20%.
- Trained and mentored new mail supervisors, providing guidance and support.
Frequently Asked Questions (FAQ’s) For Mails Supervisor
What is the role of a Mails Supervisor?
A Mails Supervisor is responsible for overseeing the day-to-day operations of a mail processing facility. They ensure that mail is sorted, processed, and delivered efficiently and timely.
What are the qualifications for a Mails Supervisor?
Most Mails Supervisor positions require a bachelor’s degree in business administration or a related field, along with several years of experience in mail processing or a related industry.
What are the key responsibilities of a Mails Supervisor?
Key responsibilities of a Mails Supervisor include supervising staff, managing operations, developing and implementing policies and procedures, and ensuring compliance with all applicable laws and regulations.
What are the challenges of being a Mails Supervisor?
Some of the challenges of being a Mails Supervisor include managing a large staff, meeting deadlines, and dealing with customer complaints.
What are the rewards of being a Mails Supervisor?
The rewards of being a Mails Supervisor include the satisfaction of knowing that you are playing a vital role in the community, the opportunity to make a difference in the lives of others, and the chance to learn and grow in a challenging and rewarding career.
What is the job outlook for Mails Supervisors?
The job outlook for Mails Supervisors is expected to be stable over the next few years.
What are the career advancement opportunities for Mails Supervisors?
Mails Supervisors may advance to management positions, such as Postmasters or Mail Processing Managers.