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Jensen Graham
Medical Office Secretary
Summary
Highly organized and efficient Medical Office Secretary with 5+ years of experience in fast-paced medical environments. Proven ability to manage a busy office, provide exceptional customer service, and maintain accurate medical records. Proficient in medical terminology, EHR systems, and insurance billing. Seeking a challenging role where I can contribute my skills and dedication to delivering exceptional patient care.
Education
Associate Degree in Medical Office Administration
September 2015
Skills
- Medical Terminology
- Electronic Health Records (EHR)
- Patient Scheduling
- Insurance Verification
- Medical Billing
- Data Entry
Work Experience
Medical Office Secretary
- Scheduled and coordinated patient appointments with multiple providers, ensuring efficient use of resources.
- Prepared and maintained patient files, including medical history, lab results, and insurance information.
- Assisted with medical procedures, such as injections and wound care, under the supervision of healthcare professionals.
- Managed a team of support staff, providing guidance and training to ensure highquality patient care.
Medical Office Secretary
- Managed a busy medical office with a high volume of patients, ensuring smooth operations and providing exceptional customer service.
- Processed patient information, scheduled appointments, and maintained medical records, ensuring accuracy and confidentiality.
- Handled insurance claims, billing, and payments, maximizing revenue and minimizing errors.
- Answered phones, greeted patients, and provided information over the phone or in person, maintaining a professional and welcoming demeanor.
Accomplishments
- Streamlined patient checkin process, reducing wait times by 15%
- Implemented new appointment scheduling system, increasing scheduling efficiency by 20%
- Developed and implemented training program for new medical assistants, improving onboarding time by 25%
- Reduced insurance claim denials by 10% through thorough and accurate billing
- Proactively identified and resolved insurance coverage issues, preventing delays in patient care
Awards
- Exceptional Patient Service Award for maintaining a 95% patient satisfaction rate
- Medical Office Secretary of the Year Award for consistently exceeding performance targets
- Certificate of Excellence for proficiency in medical terminology and coding
- Recognition for Outstanding Team Collaboration in implementing a new electronic health record system
Certificates
- Certified Medical Secretary (CMS)
- Registered Health Information Technician (RHIT)
- Certified Professional Coder (CPC)
- Certified Medical Assistant (CMA)
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How To Write Resume For Medical Office Secretary
Highlight your patient care experience.
Emphasize your ability to interact with patients professionally and compassionately.Showcase your organizational skills.
Describe your experience managing a busy office and handling multiple tasks simultaneously.Quantify your accomplishments.
Use specific numbers and metrics to demonstrate your impact on the medical practice.Use keywords.
Include relevant keywords throughout your resume, such as medical terminology, EHR, and billing.Proofread carefully.
Ensure your resume is free of errors and well-written.
Essential Experience Highlights for a Strong Medical Office Secretary Resume
- Managed a busy medical office with a high volume of patients, ensuring smooth operations and providing excellent customer service.
- Processed patient information, scheduled appointments, and maintained medical records, ensuring accuracy and confidentiality.
- Handled insurance claims, billing, and payments, maximizing revenue and minimizing errors.
- Answered phones, greeted patients, and provided information over the phone or in person, maintaining a professional and welcoming demeanor.
- Scheduled and coordinated patient appointments with multiple providers, ensuring efficient use of resources.
- Prepared and maintained patient files, including medical history, lab results, and insurance information.
- Assisted with medical procedures, such as injections and wound care, under the supervision of healthcare professionals.
Frequently Asked Questions (FAQ’s) For Medical Office Secretary
What are the key responsibilities of a Medical Office Secretary?
The key responsibilities of a Medical Office Secretary include managing the office, scheduling appointments, handling patient information, processing insurance claims, and providing customer service.
What skills are required to be a Medical Office Secretary?
The skills required to be a Medical Office Secretary include medical terminology, EHR systems, insurance billing, customer service, and organizational skills.
What is the average salary for a Medical Office Secretary?
The average salary for a Medical Office Secretary is around $35,000 per year.
What are the career prospects for a Medical Office Secretary?
The career prospects for a Medical Office Secretary are good, as there is a high demand for qualified candidates.
What is the job outlook for a Medical Office Secretary?
The job outlook for a Medical Office Secretary is expected to grow faster than average in the coming years.
What are the benefits of being a Medical Office Secretary?
The benefits of being a Medical Office Secretary include job security, a competitive salary, and the opportunity to make a difference in the lives of patients.
What are the challenges of being a Medical Office Secretary?
The challenges of being a Medical Office Secretary include dealing with difficult patients, working long hours, and managing a busy workload.
What advice would you give to someone who wants to become a Medical Office Secretary?
My advice to someone who wants to become a Medical Office Secretary is to get certified, gain experience in a medical setting, and develop strong communication and organizational skills.