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Mitch Ward
Motel Keeper
Summary
Highly accomplished Motel Keeper with over 10 years of experience in managing all aspects of motel operations. Proven ability to deliver exceptional guest experiences, maintain high standards of cleanliness and safety, and supervise staff effectively. Skilled in problem-solving, time management, attention to detail, reservation management, and room management. Eager to leverage my expertise to drive guest satisfaction and contribute to the success of a reputable motel establishment.
Education
Hospitality Management
February 2019
Skills
- Guest Relations
- Problem Solving
- Time Management
- Attention to Detail
- Reservation Management
- Room Management
Work Experience
Motel Keeper
- Assisted in developing and implementing marketing strategies to attract and retain guests.
- Prepared financial reports, tracked expenses, and managed the budget effectively.
- Worked closely with thirdparty vendors, such as cleaning services, maintenance contractors, and linen suppliers.
- Handled guest complaints and resolved them promptly and professionally.
Motel Keeper
- Managed daily operations of the motel, including guest checkin/checkout, reservations, and billing.
- Provided exceptional customer service to guests, resolving issues and ensuring their satisfaction.
- Maintained the property to high standards of cleanliness, safety, and comfort.
- Supervised and trained staff, ensuring they provide excellent guest experiences.
Accomplishments
- Developed and implemented a new guest loyalty program that increased repeat bookings by 15%.
- Successfully managed a team of housekeepers and maintenance staff, ensuring a spotless and wellmaintained property.
- Negotiated vendor contracts, securing discounts that reduced operating expenses by 10%.
- Introduced a mobile checkin system, streamlining guest arrivals and reducing wait times by 30%.
- Developed and implemented training programs for new staff members, ensuring a high level of hospitality and service.
Awards
- Employee of the Month, consistently recognized for outstanding customer service and operational excellence.
- Received the Hospitality Excellence Award for maintaining exceptional guest satisfaction ratings and implementing innovative guest amenities.
- Won the Safety Star Award for developing and implementing comprehensive safety protocols that significantly reduced workplace incidents.
Certificates
- Certified Guest Service Professional (CGSP)
- Certified Hospitality Administrator (CHA)
- Certified Hotel Operator (CHO)
- Certified Tourism Ambassador (CTA)
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How To Write Resume For Motel Keeper
- Highlight your experience in guest relations, problem-solving, and time management.
- Describe specific examples of how you have improved guest experiences and maintained high standards.
- Quantify your accomplishments whenever possible, using metrics such as guest satisfaction scores or revenue generated.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Motel Keeper Resume
- Managed daily operations, including guest check-in/checkout, reservations, and billing.
- Provided exceptional customer service to guests, resolving issues and ensuring their satisfaction.
- Maintained the property to high standards of cleanliness, safety, and comfort.
- Supervised and trained staff, ensuring they provide excellent guest experiences.
- Assisted in developing and implementing marketing strategies to attract and retain guests.
- Prepared financial reports, tracked expenses, and managed the budget effectively.
Frequently Asked Questions (FAQ’s) For Motel Keeper
What are the key skills required to be a successful Motel Keeper?
Key skills include guest relations, problem-solving, time management, attention to detail, reservation management, and room management.
What are the typical responsibilities of a Motel Keeper?
Responsibilities typically include managing daily operations, providing exceptional customer service, maintaining the property, supervising staff, and assisting in marketing and financial management.
What are the career prospects for Motel Keepers?
With experience and additional qualifications, Motel Keepers can advance to management positions such as General Manager or Operations Manager.
What is the average salary for a Motel Keeper?
The average salary for a Motel Keeper in the United States is around $40,000 per year.
What is the work environment of a Motel Keeper like?
Motel Keepers typically work in a fast-paced environment, often dealing with a variety of guests and situations. They must be able to work independently and as part of a team, and be able to handle stressful situations calmly and professionally.
What are the educational requirements to become a Motel Keeper?
Many Motel Keepers have a high school diploma or equivalent, although some may have a degree in hospitality management or a related field.
What are the certification programs available for Motel Keepers?
There are several certification programs available for Motel Keepers, such as the Certified Hotel Administrator (CHA) certification offered by the American Hotel & Lodging Association (AHLA).
What are some tips for writing a standout Motel Keeper resume?
Highlight your experience in guest relations, problem-solving, and time management. Describe specific examples of how you have improved guest experiences and maintained high standards. Quantify your accomplishments whenever possible, using metrics such as guest satisfaction scores or revenue generated. Proofread your resume carefully for any errors in grammar or spelling. Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.