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Callan Hughes
Nurse Receptionist
Summary
A highly motivated and experienced Nurse Receptionist with 5+ years of experience in providing exceptional patient care and administrative support in a fast-paced healthcare environment. Proficient in managing high-volume switchboards, handling multiple tasks simultaneously, and maintaining a positive and professional demeanor. Proven ability to prioritize tasks, manage time efficiently, and adhere to HIPAA privacy and security regulations.
Expertise in patient registration, appointment scheduling, insurance verification, and triage. Strong understanding of medical terminology and electronic medical records (EMRs). Demonstrated ability to collaborate effectively with doctors, nurses, and other healthcare professionals to ensure smooth patient care.
Education
Associate of Science in Nursing
February 2017
Skills
- Medical Terminology
- Patient Registration
- Patient Intake
- Triage
- Scheduling Appointments
- Insurance Verification
Work Experience
Nurse Receptionist
- Utilized electronic medical records (EMRs) to efficiently manage patient data and appointments
- Adhered to HIPAA privacy and security regulations to protect patient confidentiality
- Collaborated effectively with doctors, nurses, and other healthcare professionals to ensure smooth patient care
- Prioritized tasks and managed time efficiently in a fastpaced and often stressful environment
Nurse Receptionist
- Efficiently managed a highvolume switchboard, handling 40+ inbound and outbound calls per hour while maintaining a positive demeanor
- Provided comprehensive and timely patient care information to callers, including condition updates, discharge instructions, and referrals
- Assisted patients and visitors with registration, appointment scheduling, and other administrative tasks
- Maintained a clean, organized, and welcoming reception area, ensuring a professional and comfortable environment for patients and staff
Accomplishments
- Developed and implemented a new patient registration process that reduced wait times by 10% and improved patient satisfaction.
- Trained and mentored new Nurse Receptionists, ensuring seamless onboarding and compliance with hospital policies.
- Identified and resolved insurance verification issues proactively, reducing billing errors and improving patient billing accuracy by 9%.
- Developed and maintained a positive and professional work environment, fostering teamwork and collaboration within the reception team.
- Implemented a system for tracking and managing patient appointments, resulting in a 20% reduction in missed appointments.
Awards
- Recognition for Exceptional Patient Service, awarded by the hospital for consistently exceeding patient expectations and maintaining a positive and welcoming atmosphere.
- Award for Patient Advocacy, given by a patient organization for consistently advocating for patient rights and ensuring a positive patient experience.
- Recognition for Excellence in Customer Service, awarded by the hospital for consistently delivering exceptional service to patients, visitors, and colleagues.
- Nominated for the Nurse Receptionist of the Year award, recognizing outstanding performance and dedication to patient care.
Certificates
- Certified Nurse Receptionist (CNR)
- Certified Medical Administrative Assistant (CMAA)
- Certified Professional Receptionist (CPR)
- Certified Patient Access Technician (CPAT)
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How To Write Resume For Nurse Receptionist
- Highlight your medical background and patient care experience in your resume summary and throughout your resume.
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- Tailor your resume to each specific job application, highlighting the skills and experience most relevant to the position.
Essential Experience Highlights for a Strong Nurse Receptionist Resume
- Efficiently managing high-volume switchboards, handling multiple inbound and outbound calls simultaneously while maintaining a positive and professional demeanor.
- Providing comprehensive and timely patient care information to callers, including condition updates, discharge instructions, and referrals.
- Assisting patients and visitors with registration, appointment scheduling, and other administrative tasks.
- Maintaining a clean, organized, and welcoming reception area, ensuring a professional and comfortable environment for patients and staff.
- Utilizing electronic medical records (EMRs) to efficiently manage patient data and appointments.
- Adhering to HIPAA privacy and security regulations to protect patient confidentiality.
- Collaborating effectively with doctors, nurses, and other healthcare professionals to ensure smooth patient care.
Frequently Asked Questions (FAQ’s) For Nurse Receptionist
What are the primary duties of a Nurse Receptionist?
The primary duties of a Nurse Receptionist include managing switchboards, providing patient care information, assisting with administrative tasks, maintaining a welcoming reception area, using electronic medical records, adhering to HIPAA regulations, and collaborating with healthcare professionals.
What qualifications are required to become a Nurse Receptionist?
To become a Nurse Receptionist, you typically need an Associate of Science in Nursing or a related field, as well as experience in providing patient care and administrative support.
What are the key skills required for a Nurse Receptionist?
Key skills for a Nurse Receptionist include medical terminology, patient registration, patient intake, triage, scheduling appointments, insurance verification, and the ability to prioritize tasks and manage time efficiently.
What is the work environment of a Nurse Receptionist like?
Nurse Receptionists typically work in fast-paced healthcare environments, such as hospitals, clinics, and medical offices. They may work regular business hours or shifts, including weekends and holidays.
What are the career advancement opportunities for a Nurse Receptionist?
With experience and additional education, Nurse Receptionists can advance to roles such as Patient Care Coordinator, Medical Office Manager, or Registered Nurse.
What is the average salary for a Nurse Receptionist?
The average salary for a Nurse Receptionist varies depending on experience, location, and employer. According to Salary.com, the average salary range is between $35,000 and $55,000.
What are the benefits of working as a Nurse Receptionist?
Benefits of working as a Nurse Receptionist include the opportunity to make a difference in the lives of patients, work in a dynamic and rewarding environment, and gain valuable experience in the healthcare field.